Maintenance Manager - Multifamily
Vertical Real Estate Services
- Location
- Onsite (Charlotte, NC)
- Compensation
- $26 - $30/hr
- Employment
- Full-time
- Level
- Mid Level
Posted 1 week ago
About the role
Vertical Real Estate Services is hiring a Maintenance Manager for Zora University, a Class A build-to-rent community in Charlotte. The role involves hands-on maintenance, pool operations, and vendor management to ensure property readiness and resident satisfaction.
Skills
Multifamily Maintenance
Plumbing
Electrical Repair
Appliance Repair
HVAC Maintenance
Carpentry
Drywall Repair
Make-Ready Turns
Preventive Maintenance
Pool Operations
Water Chemistry Testing
Vendor Management
Work-Order Management
Smart-Home Devices
Inventory Management
Safety Compliance
Benefits
- 401(k)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
Perks
- Performance Bonus
- Paid Certification Renewals
Full job details
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
About Zora University
Zora University is a gated, Class A build-to-rent community of 108 single-story duplex homes at 1720 Rocky River Rd in Charlotte’s University City area, near UNC Charlotte. Homes are 1- and 2-bedroom (736–1,198 sq ft) with private entrances, fenced backyards and smart-home features, plus a community pool and shared amenities.
We are hiring a full-time, on-site Maintenance Manager who owns the physical condition of the property and keeps our residents’ homes running.
Position Summary
The Maintenance Manager is the property’s lead hands-on technician and service leader. You will complete and prioritize service requests, turn vacant homes quickly to rent-ready standard, run preventive maintenance, keep the pool safe and compliant, and manage vendors and contractors. Because this is a smaller, self-directed team, the right person is comfortable doing the work personally, not only supervising it.
Key Responsibilities
Service and repairs
- Diagnose and complete service requests in plumbing, electrical, appliances, HVAC, carpentry, drywall, doors, locks and smart-home devices.
- Prioritize the work-order queue daily, respond to emergencies promptly, and close orders accurately in the property management software.
- Communicate professionally with residents before, during and after service visits.
Make-readies and turns
- Inspect move-outs, scope and schedule turns, and bring vacant homes to rent-ready condition on a defined timeline.
- Coordinate paint, cleaning, flooring and other turn vendors; walk each home before it is released to leasing.
Pool operations
- Serve as the certified pool operator: test and log water chemistry, balance chemicals, and maintain pumps, filters and equipment.
- Keep the pool area compliant with county health inspection requirements, including signage, safety equipment and records.
- Handle pool chemicals safely and store them according to label and SDS requirements.
Preventive maintenance and grounds
- Run a preventive maintenance schedule for HVAC systems (filters, coils, condensate lines), water heaters, gates, life-safety devices and common areas.
- Walk the community regularly to identify safety hazards, curb-appeal issues and needed repairs.
- Oversee landscaping, trash valet, gate access and other building-service vendors.
Vendors, inventory and budget
- Obtain bids, schedule and supervise contractors, and verify completed work before invoices are approved.
- Maintain parts and supply inventory and purchase within approved budget limits.
- Recommend capital and repair priorities to the Community Manager.
On-call and safety
- Participate in after-hours emergency on-call coverage.
- Follow OSHA, EPA and company safety practices, and report incidents and property damage promptly.
Qualifications
Required
- Current Certified Pool/Spa Operator (CPO) certification, or equivalent nationally recognized pool operator certification, held at time of hire.
- 3+ years of hands-on maintenance experience in multifamily residential (apartments, build-to-rent or similar), including make-readies and service requests.
- Working knowledge of plumbing, electrical, appliance repair, carpentry and general building systems.
- Experience using property management or work-order software (e.g., Yardi, AppFolio, RealPage).
- Valid driver’s license, reliable transportation, and own hand tools.
- Ability to pass a background check and drug screen.
- High school diploma or GED.
Preferred
- HVAC experience and EPA Section 608 certification (Type II or Universal).
- CAMT (Certified Apartment Maintenance Technician) or similar trade credentials.
- Experience with smart-home devices, keyless entry and gate systems.
- Lease-up or new-construction warranty experience.
Schedule and Physical Requirements
Full-time, typically Monday–Friday during business hours, with rotating after-hours and weekend on-call for emergencies. Overtime may be required during turns, severe weather or emergencies.
- Lift and carry up to 50 lbs, and work on ladders, in attics and in crawl spaces.
- Stand, walk, bend, kneel and climb for extended periods, indoors and outdoors in all weather.
- Handle pool chemicals and cleaning agents safely using required protective equipment.
Compensation and Benefits
Pay: $26.00–$30.00 per hour, based on experience and certifications (about $54,000–$62,400 per year at 40 hours per week). Candidates with HVAC experience and EPA 608 certification will be considered for the upper end of the range.
- Quarterly performance incentive eligibility
- Medical, dental and vision insurance
- 401k with company match
- Paid time off and paid holidays
- Company-paid certification renewals with prior approval (CPO, EPA 608)
Pintar Investment Company and Vertical Real Estate Services are equal opportunity employers.