Maintenance Technician - Property Management

About North Crossing-Hartford:

North Crossing – Hartford, CT is a premier luxury residential community in downtown Hartford, featuring The Portrait and The Pennant—two upscale apartment communities that combine modern design, exceptional amenities, and hospitality-inspired service. Located steps from Dunkin’ Park, dining, entertainment, and major employers, North Crossing offers residents an elevated urban lifestyle while providing team members with the opportunity to create outstanding living experiences through exceptional service, teamwork, and a commitment to excellence.

Our commitment to excellence starts with our people. Every interaction—whether welcoming prospective residents, supporting current residents, maintaining our beautiful community, or ensuring seamless daily operations—helps create an outstanding living experience. We believe exceptional customer service, attention to detail, and teamwork are the foundation of everything we do.

Role Summary:

The Maintenance Tech is responsible for identifying and performing all regular maintenance activities at the rental buildings in their geography. This includes responding to resident requests and managing their schedule of work as set forth by the Maintenance Superintendent. This position impacts our residents by ensuring their apartments are in excellent condition and that all building operations and amenities are performing at the high standards of the RMS brand. This position reports to the Maintenance Superintendent.

Role Responsibilities:

• Execute maintenance requests as assigned by the Maintenance Superintendent
• Perform building walkthroughs to identify maintenance needs
• Provide friendly, responsive service to the residents
• Prioritize maintenance requests so building-critical issues and customer requests are dealt with quickly
• Perform checklist walkthroughs and verify of services rendered by subcontractors
• Accurately record and report their own time
• Respond to maintenance requests at the direction of the Property Manager or Assistant Property Manager when the Maintenance Superintendent is not available
• Accurately communicate work requested and work executed to the Maintenance Superintendent

Role Requirements:

• Minimum 1 year of experience in building maintenance (experience or familiarity with all trades including carpentry, plumbing, electrical, and appliance repair).
• Must have a current driver's license and reliable transportation
• Ability to read, write and speak English
• This is full-time position (no overtime)
• Candidates will be required to work Monday – Saturday and rotate being on call for any emergencies
• Must be On-Call Tuesdays through Saturdays

RMS is an Affirmative Action/Equal Opportunity Employer