Multi-Site Facilities Manager

Job Title: Multi-Site Community Manager

Company: Red Tail Residential, LLC

Status: Full-Time

Supervisor: Area Manager, Senior Area Manager, Regional Manager, or Regional Director

Benefits

We offer a competitive compensation package including:

• Company-paid employee-only health insurance
• Vacation and sick time
• Company-paid holidays
• Life insurance
• Employee discounts
• Opportunities for professional development and advancement

Position Summary

The Multi-Site Community Manager oversees the daily operations of two or more apartment communities, ensuring each performs at the highest operational, financial, and customer service standards. This role requires strong leadership, strategic planning, and the ability to manage multiple teams, budgets, and marketing strategies while ensuring compliance with company policies and procedures. The Multi-Site Community Manager is responsible for driving occupancy, optimizing financial performance, and fostering a high-quality resident experience across all assigned sites.

Key Responsibilities

• Manage the daily operations of two or more multifamily communities.
• Oversee department leads and associates across all assigned properties.
• Execute each community’s business plan and operational strategy.
• Maximize net operating income (NOI) through effective financial management and cost control.
• Maintain high occupancy levels and develop innovative leasing and retention strategies.
• Develop and implement marketing plans; stay informed on market conditions and competitive pricing.
• Prepare and submit operational and financial reports to the Regional Manager in a timely manner.
• Manage budgets, P&L statements, and all financial aspects of each community.
• Complete and analyze market surveys to maintain competitive positioning.
• Recruit, train, and lead high-performing on-site teams; set clear expectations and support team development.
• Ensure consistent adherence to company policies and operational procedures.
• Conduct daily and weekly team meetings to provide guidance and motivation.
• Ensure all physical aspects of each community are safe, functional, and well-maintained.
• Coordinate vendors and ensure vacant units are turned and move-in ready according to company standards.
• Perform regular inspections of grounds, buildings, and apartment homes.

Special Requirements

Physical Demands

• Regularly required to sit, stand, walk, talk, hear, and reach with hands, arms, legs, and back
• Occasional climbing may be required
• Ability to work at a computer and speak on the phone for extended periods
• Must be able to detect auditory and visual alarms
• Availability to work extended or flexible hours, including weekends, as needed

Attendance & Travel

• Full-time role requiring consistent attendance
• May require nights, weekends, and occasional holidays
• Regular travel between assigned communities is required
• Active participation in company meetings, events, and functions is required

Essential Skills & Competencies

• Strong leadership and team development skills
• Excellent communication and customer service abilities
• Proven ability to manage high-stress situations
• Strong sales, marketing, and outreach background
• Superior collection and financial management skills
• Excellent administrative, organizational, and multitasking capabilities
• Effective time management and prioritization
• Knowledge of state Fair Housing laws
• Demonstrated ability to manage and analyze budgets and community finances

Qualifications

Education

• High school diploma or equivalent required
• Bachelor’s degree preferred but not required
• CPM, CAM, RMP, or CMCA certifications preferred but not required

Professional Experience

• Minimum of 5 years’ experience in the multifamily industry required
• Minimum of 2 years as a Community Manager in the multifamily industry required
• Experience managing 300+ unit communities or mixed-use (residential/commercial) properties preferred
• Previous multi-site management experience strongly preferred

Computer Skills

• Intermediate computer and internet proficiency
• Intermediate knowledge of Microsoft Word, Excel, and Outlook
• Preferred software experience: Yardi, Voyager, LRO, Entrata, Resident Check

Learning & Development

• Commitment to ongoing professional development through company-provided training
• Ability to perform intermediate mathematical calculations
• Proficiency in using property management and resident management software

Northshore Personnel Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

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