Multi-site Self Storage Facility Manager

Description

Crystal View Capital/Osprey Management is a private equity real estate firm known for its vertical integration that specializes in the acquisition and management of value-add manufactured housing and self-storage assets. Since its inception in 2014, the Firm has raised over $300 million in equity capital and currently has over $600 million in assets under management. Our in-house management company is a leader in asset management; we have a tremendous amount of knowledge, blending property management and service provisions to simplify everyday life. Our team encompasses vision, talent, harmony, beliefs, and commitment. We have over 50 professionals in the corporate office dedicated to the in-house management of our 110+ assets spread across 30 states. The in-house asset management team also employs over 150 property level staff members at its property locations. Apply today to join one of the Nation’s most prolific real estate asset management firms.

Job Summary:

The Multi-Site Self Storage Manager is responsible for overseeing the operations of multiple storage facilities, ensuring each property achieves operational, financial, and customer service goals. This role combines on-site management with regional oversight, providing leadership to property teams while maintaining accountability for revenue growth, occupancy, customer satisfaction, and property upkeep. The Multi-Site Manager serves as the key liaison between onsite facility staff and regional leadership, ensuring consistent performance, compliance, and operational excellence across all assigned locations.

Multi-site Self Storage Facility Manager Compensation:

• Annual Salary $ 55,000
• Potential Bonus Opportunities
• 401(k) Plan
• Medical benefit stipend of $525 per month
• Dental Insurance
• Vision Insurance
• Life, Hospital & Critical Illness Insurance benefits available
• Pet Insurance
• Holiday Pay
• Paid Time Off (PTO)
• Work/Home Life Balance
• Opportunities for Career Advancement

Multi-site Self Storage Facility Manager Responsibilities:

Sales & Customer Service:

• Oversee sales strategies and customer service standards across multiple facilities.
• Ensure staff are trained to provide exceptional customer service and meet sales goals for rentals, insurance, and merchandise.
• Monitor performance metrics (conversion rates, occupancy levels, tenant retention) and implement corrective actions when necessary.
• Support escalation of customer inquiries and complaints, ensuring prompt and professional resolution.

Financial Transactions & Reporting:

• Ensure accurate processing of payments, bank deposits, and cash handling at all assigned facilities.
• Review daily, weekly, and monthly financial reports to ensure accuracy and identify trends.
• Monitor delinquency rates and oversee collection processes, including preparation for auctions and lien compliance.
• Approve invoices and reconcile expenses for assigned properties.

Property & Unit Maintenance:

• Conduct regular property inspections to ensure cleanliness, safety, and functionality at all sites.
• Oversee preventative maintenance schedules and ensure timely completion of work orders.
• Perform general maintenance, including:
• Plumbing: Repairing leaks, unclogging drains, and installing fixtures.
• Electrical: Troubleshooting wiring, replacing outlets, and installing light fixtures.
• Carpentry: Repairing doors, windows, and minor structural elements.
• HVAC: Basic knowledge of heating and air systems for minor fixes or coordination with vendors.
• Handle groundskeeping duties such as mowing, trimming, planting, and snow removal during winter months.

Operational Oversight:

• Provide leadership and coaching to facility managers and onsite staff.
• Ensure consistent adherence to company policies, opening/closing procedures, and operational standards across all facilities.
• Implement process improvements to enhance efficiency and consistency between sites.
• Support onboarding and training for new facility managers and staff.

Regulatory Compliance:

• Ensure all facilities operate in compliance with company policies, lien laws, lease agreements, and state/local regulations.
• Maintain accurate records of rentals, maintenance activities, inspections, and customer interactions.
• Support safety and security protocols to protect tenants, staff, and company assets.

Multi-site Self Storage Facility Manager Qualifications:

• This job description outlines the general responsibilities of the role and may be subject to change based on business needs.
• Willingness to work respectfully with people of diverse backgrounds
• 2-3 years of property managerial experience; multi-site management preferred
• Basic computer skills and proficiency in Microsoft Word & Excel
• Strong written and verbal communication
• Professional presentation
• Must have a flexible schedule with weekend availability
• Ability to solve problems involving tenant ledgers, personnel, equipment/maintenance issues, emergency situations, etc.
• Willingness to learn and a drive to improve facility performance
• Ability to lift to 50 pounds is required
• Valid driver's license 
• Must be able to pass background check

Disclosures:

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We are committed to providing reasonable accommodations for qualified individuals with disabilities during our application and hiring processes. If you need assistance or accommodation, please contact us at recruiting@osprey-management.com

We participate in the federal E-Verify program to confirm the employment authorization of all newly hired employees. For more information, please review the Right to Work and E-Verify notices available here:

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf (English)

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPosterES.pdf (Spanish)

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster.pdf (English)

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPosterES.pdf (Spanish)

PM22