National Leasing Consultant

Tricon is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage.

Job Description

The National Leasing Consultant provides personalized guidance to prospective residents who need extra support during the leasing journey, complementing the initial engagement handled by Elise AI, assisting clients at various stages including helping them narrow home selections and re-engaging those who have paused or disengaged from the process while maintaining Tricon’s high standards for client care. The role supports Tricon’s National Sales Team operating across multiple regions, working collaboratively to support national leasing performance and occupancy goals.

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein.  Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

Client Engagement & Conversion

• Provide personalized guidance to prospects at any stage of the leasing funnel — from home selection and tour scheduling through application submission

• Re-engage prospects who have stalled or disengaged, using outbound outreach to recover leads and move them toward a submitted application; success is measured by re-engagement rates, lead recovery, conversions, hitting/exceeding goals and assisted prospect count

• Help clients identify homes that align with their needs, preferences, and financial qualifications across Tricon markets

• Drive conversion performance in line with team leasing and move-in targets

AI Partnership & Funnel Support

• Collaborate with Elise AI to ensure seamless handoffs between automated and human engagement, with an early takeover rate goal of under 3%

• Monitor AI-managed interactions and intervene when personal outreach would improve the client experience or increase conversion likelihood

• Partner with the Applications Teams to resolve issues that delay leasing progression

• Maintain a clear task queue, ensuring all prospect inquiries and follow-ups are addressed promptly and accurately; handoff task resolution speed and call QA scores are key measures of success in this area

Portfolio & Team Collaboration

• Work collectively with National Sales Consultants to support leasing activity and occupancy goals across multiple markets and funds, with shared accountability for team move-in and leasing targets

• Share insights on prospect behavior and engagement trends to inform sales strategy

• Align with National Leasing leadership on portfolio performance objectives

Qualifications

• Proven track record in leasing, real estate sales, or consultative sales with a demonstrated ability to meet or exceed conversion targets

• Natural relationship-builder who earns trust quickly, guides clients through complex decisions, and manages high volumes of concurrent interactions without sacrificing quality

• Collaborative and cross-functional — comfortable partnering with operations, AI-assisted tools, and national teams to move clients forward

• Highly responsive and organized, with personal ownership over your task queue, follow-ups, and outcomes

• Adaptable and coachable — open to feedback, evolving processes, and continuous improvement

• Experience with CRM systems, leasing platforms, or sales tools is a plus; weekend availability required

Minimum Requirements

• High school diploma or GED required

• At least 1 year of experience in sales, leasing, property management, residential sales, or a consultative customer-facing sales role

Preferred Attributes

• Associate's or Bachelor's degree in Business, Marketing, Communications, or a related field

Physical Demands:

The physical demands below describe activities that are generally required to perform the essential functions of this role, with or without reasonable accommodation.

• Sitting/standing/movement:  This role primarily involves seated work and computer use, with periodic standing and walking throughout the workday.

• Communication:  Must be able to communicate effectively with coworkers, residents/clients, and vendors and to receive and convey information in a timely manner.

• Hand/arm use and upper-body activity:  Regular use of hands and fingers for tasks such as keyboarding, operating office equipment, handling materials, and reaching for items.

• Posture and positioning:  Occasionally require bending/stooping, kneeling, or crouching to access files, materials, or equipment.

• Lifting/carrying:  Occasionally lift and/or move items up to 10 pounds.

• Vision: Must be able to perform work requiring close vision, distance vision, and depth perception, such as reading screens/documents and navigating the work environment.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

#TriconHomes