On-Site Property Manager

Job Details: Job Location: Laurel Norton - West Hollywood, CA, Position Type: Full Time, Salary Range: $22.00 - $22.00Hourly, Job Summary: As an employee of Barker Management Incorporated (“Company”), the authorized property management agent for various developments, the Resident Manager is responsible for all phases of site operations for his or her assigned development.  Although the Manager reports directly to his or her assigned Regional Manager and takes specific direction from his or her Regional Manager, the Manager must remain attentive and responsive to any and all reasonable requests made by the asset manager/owner/investor for the development.   The Resident Manager is employed to ensure… 1.         The stable operation of the development; 2.         The timely and accurate completion of all assigned duties; 3.         A well-maintained appearance for the development; 4.         The safety and security of the development and the residents at all times; 5.         The identification and reporting of all problems or potential problems involving the development or its residents to his or her Supervisor in a timely manner; 6.         Open communication between each and every individual involved in the operational aspects of the development; 7.         A courteous and professional demeanor at all times, especially when interacting with the residents, asset management, vendors, and community members; 8.         Compliance by the residents with the terms and conditions of the Residential Lease and the Resident Rules and Guidelines in a firm, consistent, professional, and non-discriminatory manner; 9.         Attentiveness to the concerns, complaints, and/or suggestions of the residents and responsiveness those concerns, complaints, and/or suggestions in a prompt, fair, competent, and professional manner; and 10.       Compliance with the rules, regulations, policies, and procedures established for the development.     The Resident Manager is required to perform his or her assigned duties for the development during a forty (40) hour work-week.  General business hours are 8:00 am – 5:00 pm Monday through Friday.  Manager may be needed after normal business hours or on weekends in response to emergency situations or special events.     Essential Duties and Responsibilities:   General Responsibilities: 1.         Use common sense and good judgment in conjunction with job expertise to perform the duties and responsibilities assigned. 2.         Read, understand, and comply with any and all Company policies and procedures pertaining to the duties and responsibilities assigned. 3.         Perform each and every assigned duty in a professional, courteous, competent, accurate, complete, and timely manner. 4.         Read, write, speak, and understand English. 5.         Report absences or tardiness to the Regional Manager and the Company’s Human Resources Department one (1) hour before the start of the shift. 6.         Perform other duties as may be reasonably assigned by the Field Supervisor.   Administrative Responsibilities: 1.         Prepare and submit information and data as required by the Regional Manager. 2.         Inform the Regional Manager of any anticipated or actual changes in the occupancy of the development and respond to the occupancy change as directed by the Regional Manager. 3.         Attend meetings required by the Regional Manager and/or asset manager. 4.         Inform the Regional Manager of any and all breaches of the Residential Lease or Resident Rules and Guidelines, and/or other serious resident problems, document any and all problems in writing, and respond as directed by the Regional Manager. 5.         Answer incoming telephone calls in a prompt, courteous, and professional manner. 6.         Comply with all applicable federal, state, and local laws affecting the development. 7.         Ensure the development is available and ready for inspection at all times. 8.         Be proactive in keeping the development safe and secure from unsafe conditions. 9.         Maintain written documentation of all communication with representatives of the police and fire departments, building and safety departments, Housing Authority, or other government agencies and report such contacts to the Regional Manager within twenty-four (24) hours after the contact has occurred. 10.       Prepare and serve notices (Warning and Good Cause, Change in Terms of Tenancy, etc.) as required by the Regional Manager. 11.       Utilize the available in-house software to collect data and generate reports as required by the Regional Manager. 12.       Submit any and all Purchase Orders to the Company’s Central Office within twenty-four (24) hours of execution. 13.       Maintain and update inventory lists for appliances, tools, equipment, and furniture belonging to the development.   Financial Responsibilities: 1.         Collect rent from the residents in accordance with Company guidelines. 2.         Deposit the rents collected in accordance with Company guidelines. 3.         Provide each resident with a rent receipt at the time the rent is paid. 4.         Post rents collected in a timely and accurate manner in accordance with Company guidelines. 5.         Inform the Regional Manager of any and all residents delinquent in their payment of rent, security deposit, and/or damages. 6.         Prepare and serve accurate non-payment of rent notices to residents who have failed to pay rent in a timely manner in accordance with Company guidelines. 7.         Administer the development’s petty cash fund in an accurate manner and seek reimbursement of the fund in a timely manner when reimbursement is needed.   Maintenance Responsibilities: 1.         Inspect the interior common areas of development at least twice daily and ensure the interior common areas are free of trash and unsafe conditions. 2.         Walk the grounds in and around the development at least twice daily and ensure the grounds remain free of trash, graffiti, and unsafe conditions. 3.         Ensure that all operating equipment is periodically inspected and ensure that the inspection findings are documented in writing and maintained in the rental office. 4.         Coordinate and ensure that all service requests submitted by the residents are accomplished in a prompt, complete, courteous, and satisfactory manner. 5.         Perform periodic inspections of each unit in the development in accordance with Company guidelines. 6.         Take appropriate actions to conserve energy and water throughout the development.   Resident Relations Responsibilities: 1.         Address resident complaints, including problems between residents and problems between the residents and property management, report actions to the Regional Manager, and respond as directed by the Regional Manager. 2.         Interact with individual residents and resident organizations as required. 3.         Coordinate Resident Relations Activities including, but not limited to, birthday celebrations, senior aerobics, craft classes, holiday dinners, movie nights, day/overnight trips, if appropriate for the development. 4.         Ensure that the residents have signed the appropriate “release” when participating in the aforementioned activities. 5.         Support the social services program operating within the development, if applicable, by responding to reasonable requests for clerical, maintenance, and janitorial services.   Oversight Responsibilities: 1.         Coordinate with the Regional Manager to schedule and supervise all work performed by independent contractors. 2.         Ensure that all janitorial work is performed satisfactorily and regularly. 3.         Enter into minor written contracts and service agreements with outside contractors with the approval of the Regional Manager and monitor the performance of such contractors. 4.         Oversee the work performed by the other development staff, such as janitorial and maintenance personnel, to ensure the required tasks are completed in a competent, complete, courteous, and timely manner; report discrepancies in performance to the Regional Manager.   Occupancy Responsibilities: 1.         Maintain an accurate and complete written “waiting list” documenting any and all potential residents in a non-discriminatory manner. 2.         Maintain an accurate and complete written “traffic report” of each and every individual seeking residency at the development. 3.         When accepting a Rental Application from a prospective resident, ensure the application has been completed in its entirety. 4.         Obtain supporting documents and process rental applications for prospective residents in accordance with Company guidelines. 5.         Conduct unit inspections with outgoing and/or incoming residents and document the results of each and every inspection in accordance with Company guidelines. 6.         Store and/or dispose of personal property abandoned by a former resident in accordance with Company guidelines. 7.         Oversee the distribution of keys, gate cards, and transmitters and maintain a distribution list of each and every item issued. 8.         Ensure vacant apartment units are being cleaned and prepared for new residents in a timely manner. 9.         Be proactive in making every effort to lease vacant apartment units in the most expeditious manner possible and keep the Regional Manager informed of those efforts. 10.       Maintain each and every resident file in accordance with Company guidelines. 11.       Conduct the annual recertification for each and every resident in accordance with Company guidelines. 12.       Ensure that each resident completes and signs the annual Family Household Income Reporting Form if the development maintains a welfare exemption.   Health, Welfare, Safety, and Security Responsibilities: 1.         In the event of fire, flooding, cessation of utility services, or any other such emergency or hazardous condition, take all appropriate actions pursuant to established procedures and immediately notify the Regional Manager. 2.         Respond to emergencies affecting the development or its residents in an expeditious manner by immediately contacting the appropriate agency (police, fire, paramedics) and by contacting the Regional Manager for further instructions. 3.         Inform the Regional Manager and the Company’s Central Office of any and all incidents involving the development or its residents (fire, personal injury, theft, violence, etc.), document the incident in writing using the Incident Report Form (“IRF”), and submit the IRF, along with supporting documentation (police report), to the Regional Manager and the Company’s Central Office within twenty-four (24) hours after the incident has occurred. 4.         Ensure compliance with local fire and sanitary codes at all times. 5.         Implement and perform good safety practices at all times. 6.         Ensure that the security of all residents, staff members, and development property is maintained at all times.     Other Responsibilities:   ·          Other duties as assigned.   Position Requisites (Education and/or Experience and Skills): ·          2+ years of office and clerical experience. High School Diploma or equivalent. ·          Good computer skills using MS Word and MS Excel. ·          Good organizational, communication, and interpersonal skills.   Working Conditions: ·          Working environment is indoors, reasonably clean, well-lighted, and ventilated. ·          Generally little or no probability of injury or health impairment. ·          Requires light physical effort involving intermittent standing, sitting, or walking while performing duties, and occasional lifting of up to 30 pounds.         Physical Demands: Amount of Time                                                             None           Up to 1/3     Up to 2/3     2/3 Plus      Stand   X          Walk   X          Sit       X      Use hands to finger, handle, or feel       X      Reach with hands or arms     X        Climb or balance   X          Stoop, kneel, crouch, or crawl   X          Talk or hear       X      Taste or smell X             Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.     Qualifications: Brianna to complete.