Permanent Supportive Housing Property Manager

Description

Position Summary:

The Property Manager oversees the daily operations of an affordable housing community within Archway Communities. This role ensures high-quality services for residents and effective physical, financial, and regulatory management of the property. The Property Manager maintains full responsibility for occupancy, compliance, resident relations, and operational performance while supporting stable, thriving communities often within regulated environments and with diverse resident populations.

Key Responsibilities

Operational Management

• The Property Manager leads day-to-day operations to ensure the property remains safe, well-maintained, and fully occupied.
• Maintain targeted occupancy levels with a goal of 98% occupancy.
• Support long-term residency and reduce turnover, targeting an average tenancy of 24 months.
• Oversee unit turns to ensure vacant units are prepared for leasing within 5 days.
• Manage leasing activities to minimize vacancy duration, targeting 21 days average days-to-lease.
• Coordinate with maintenance staff to ensure timely completion of work orders and property upkeep.

Financial Management

• The Property Manager provides financial oversight to support the long-term economic stability of the property.
• Collaborate with Accounting and Finance teams on monthly financial reviews.
• Operate the property within approved budgets, meeting budgeted rental income targets.
• Monitor and collect rent to maintain rent receivables at or above 5% of monthly rental income budget.
• Manage operating expenses to remain within budgeted operating expense limits.
• Assist in planning and executing capital improvement projects within budgeted capital expense allocations.

Resident Relations & Customer Service

• The Property Manager fosters a positive resident experience and supports community stability.
• Conduct semi-annual resident satisfaction surveys, targeting 90% satisfaction.
• Ensure timely follow-up on maintenance work orders, with a goal of 5-day resolution.
• Maintain and communicate with individuals on the property waitlist, providing quarterly updates.
• Promote a respectful, service-oriented environment that supports long-term residency and community well-being.

Compliance & Documentation

The Property Manager ensures full compliance with all regulatory requirements and Archway standards.

• Complete move-in certifications with 100% accuracy and compliance.
• Conduct annual recertifications for all residents, maintaining 100% compliance.
• Maintain organized, accurate resident files and documentation in accordance with regulatory and internal standards.
• Participate in at least one annual compliance training to maintain required knowledge and certifications.

Additional Responsibilities

• The Property Manager may perform other duties as assigned to support the property, residents, or organizational goals.

Cross-Department Collaboration

• Work closely with Maintenance, Compliance, Finance, Resident Services, and Asset Management to ensure alignment and operational consistency.
• Performs other related duties as assigned to support team objectives and organizational needs.

Work Conditions & Physical Demands

The physical demands and work conditions described here represent those required to perform the essential functions of this role. Reasonable accommodations may be made in accordance with the ADA, ADAAA, and applicable state and local laws.

Physical Demands

• Ability to sit, stand, walk, climb stairs and move throughout multi-story affordable housing communities for extended periods.
• Ability to lift, carry, push, or pull up to 25 pounds; occasional lifting up to 50 pounds.
• Ability to navigate multi-story properties as needed.
• Frequent bending, kneeling, reaching, and sitting.
• Ability to inspect properties.
• Ability to operate a motor vehicle and travel between multiple properties in the Denver Metro Area.

Safety & Regulatory Environment

• Occasional exposure to noise, dust, chemicals, during evictions.
• Required use of PPE when conditions warrant.
• Ability to identify and report safety hazards

Compensation

The annual salary range for this position begins at $65,000 per year, depending on experience, education, and job-related qualifications.

Benefits

Archway Communities offers a comprehensive benefits package including:

• Health and dental insurance with up to 80% employer contribution
• Fully paid vision, Short-Term Disability, Long-Term Disability, and Basic Life/AD&D insurance
• 401(k) retirement plan with a 3% non-elective employer contribution
• 13 paid holidays annually, including 3 floating holidays
• Paid sick leave, vacation leave, and parental leave
• Offer CO FAMLI

Equal Employment Opportunity (EEO) Statement

Archway Communities is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, creed, national origin, ancestry, sex (including pregnancy and related conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, veteran status, or any other status protected by law. We value diversity and encourage individuals from underrepresented communities to apply.

Colorado Equal Pay for Equal Work Act Compliance

In accordance with the Colorado Equal Pay for Equal Work Act and amendments, Archway Communities provides the following information:

• Compensation Range: The salary range for this position begins at $65,000 - $70,000 annually.
• Determining Factors: Final compensation is based on experience, education, skills, internal equity, and organizational budget.
• Career Progression: This position is part of the Property Operations job family. Potential career paths include other leadership roles depending on organizational needs and performance.

ADA Compliance Statement

Archway Communities complies fully with the Americans with Disabilities Act (ADA), the ADA Amendments Act (ADAAA), and all applicable state and local accessibility laws. Applicants or employees who require reasonable accommodations to participate in the application process or perform essential job functions are encouraged to contact Human Resources. All accommodation requests are evaluated individually and confidentially.

Requirements

Required Skills & Attributes

• Strong leadership and team-building skills.
• Experience in property management, affordable housing, or related fields.
• Strong organizational, communication, and customer-service skills.
• Excellent communication and interpersonal abilities.
• Highly organized with strong attention to detail.
• Mission-driven, collaborative, and committed to resident service.
• Proficiency with property management software and basic financial reporting.
• Ability to work under pressure in a fast-paced environment.

Education & Experience

• High school diploma or equivalent required; additional technical or vocational training preferred.
• Industry certifications strongly preferred
• 2+ years of experience in property management, affordable housing, or multifamily operations.
• Strong knowledge of Fair Housing, LIHTC, HUD, and state/local housing regulations.
• Demonstrated ability to lead teams, manage conflict, and drive performance.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with property management software and Microsoft Office Suite.