Property Management Operations Coordinator

About KeyOne Property Management

KeyOne Property Management is a locally owned and growing company serving the Tri-Cities and surrounding communities. We manage residential rental properties and are expanding into commercial property management. Our mission is to provide exceptional service to property owners and residents through strong communication, organized systems, and practical solutions.

We are a collaborative small business that values professionalism, accountability, adaptability, and strong follow-through. Our team takes pride in building positive relationships while delivering outstanding service.

Position Overview

The Property Management Operations Coordinator plays a key role in supporting daily business operations and ensuring the efficient management of administrative, communication, and organizational processes.

This is not a traditional receptionist role. While answering phones is part of the position, the primary focus is coordinating tasks, managing information, maintaining records, supporting property operations, and ensuring important details are handled accurately and on time.

The ideal candidate is highly organized, detail-oriented, comfortable with technology, and capable of managing multiple priorities independently.

Key Responsibilities

Administrative & Operations Support

• Answer and direct incoming phone calls
• Manage and respond to communications within Buildium and other company systems
• Maintain accurate electronic files, records, and documentation
• Process, upload, and organize company documents
• Assist with owner onboarding and property setup
• Maintain tenant, owner, vendor, and property records
• Support office procedures, projects, and operational initiatives

Communication & Coordination

• Communicate professionally with tenants, owners, vendors, and team members
• Coordinate vendor and resident communications
• Monitor and follow up on outstanding tasks, work orders, and service requests
• Assist with scheduling inspections and property-related activities
• Ensure accurate notes and updates are documented within company systems

Systems & Task Management

• Utilize Buildium and other software platforms to support daily operations
• Track assignments, deadlines, and workflow progress
• Identify and obtain missing information proactively
• Maintain accurate records and reporting
• Assist with process improvements and organizational efficiency

Qualifications

Required

• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and deadlines
• Strong computer and technology proficiency
• Ability to learn new software quickly
• Professional, positive attitude
• Strong problem-solving and critical-thinking skills
• Self-motivated with the ability to work independently
• Valid driver's license and reliable transportation
• Administrative or office experience
• Customer service experience

Preferred

• Property management experience
• Experience with Buildium or similar property management software
• Real estate industry experience
• Bilingual (Spanish) 

Compensation & Benefits

• $19–$23 per hour, depending on experience
• Full-time position
• Health insurance available after 90 days
• 401(k) with company match after one year
• Paid training
• Professional development and advancement opportunities
• Supportive small-business environment where your contributions directly impact company success

What We're Looking For

We are seeking someone who is organized, adaptable, and solutions-oriented. Successful candidates communicate naturally and professionally, take ownership of their responsibilities, and thrive in a fast-paced environment where priorities can shift throughout the day.

Ideal candidates:

• Take initiative and follow through
• Communicate effectively with a wide range of personalities
• Stay organized and detail-focused
• Adapt quickly to changing situations
• Accept feedback professionally
• Focus on solving problems and improving processes
• Work well independently and as part of a team
• Understand that property management is both a service business and a relationship business

A successful team member recognizes that property owners are protecting and growing valuable investments while residents deserve responsive, respectful service. Our goal is to create positive outcomes for both whenever possible.

Growth Opportunity

As KeyOne Property Management continues to expand, this position offers opportunities for increased responsibility, professional development, and advancement within the company.