Property Manager

The Community Manager serves as the onsite leader for The Colony at The Grand in beautiful Fairhope, AL and is responsible for overseeing all aspects of community operations, Board relations, financial administration, architectural standards, compliance programs, vendor management, resident relations, and preservation of community assets.

The Community Manager works closely with the Board of Directors to maintain the exceptional appearance, service levels, and operational standards expected within one of Alabama's premier luxury residential communities. Success in this role requires strong leadership, financial stewardship, operational excellence, project management expertise, and a commitment to The McKay Way through servant leadership, proactive communication, accountability, relationship building, and delivering exceptional homeowner and Board experiences.

Key Job Duties and Responsibilities

Include but are not limited to the following:

• Serve as the primary liaison between the Board of Directors, homeowners, committees, vendors, contractors, and Associa McKay Management.
• Supervise the operation and administration of the Association in accordance with governing documents, Board policies, and management agreements.
• Prepare Board meeting agendas, management reports, action item lists, resolutions, and meeting packages.
• Attend and facilitate operational meetings, Board meetings, committee meetings, annual meetings, and special meetings.
• Provide recommendations regarding operational planning, reserve funding, capital improvements, and community enhancement initiatives.
• Conduct routine inspections of entrances, common areas, parks, recreational facilities, pools, landscape features, streetscapes, and Association maintained assets.
• Oversee landscape and irrigation operations for Association maintained common areas and amenities.
• Coordinate reserve projects, capital improvements, infrastructure projects, and contractor activities.
• Manage vendor contracts, procurement activities, bidding processes, and performance evaluations.
• Support Architectural Review Committee operations and covenant compliance initiatives.
• Review monthly financial reports and prepare management summaries and recommendations for the Board.
• Assist with annual operating budget preparation, reserve planning, and financial forecasting activities.
• Monitor contracts, expenditures, and project budgets.
• Maintain Association files, governing documents, contracts, reports, and operational records.
• Respond promptly and professionally to homeowner inquiries and concerns.
• Support community engagement efforts, homeowner communications, and resident initiatives.
• Maintain exceptional community standards and service levels.
• Promote professionalism, transparency, accountability, and operational excellence.
• Protect and enhance community assets and property values.
• Demonstrate and model The McKay Way in all interactions with homeowners, residents, Board members, vendors, contractors, and fellow team members.

Mission

To provide exceptional leadership, operational excellence, and homeowner service that reflects The McKay Way while preserving the beauty, reputation, and value of The Colony at The Grand and supporting the long term goals of the Association and its homeowners.

The McKay Way

• Lead with ownership, accountability, and professionalism.
• Build trust through consistent communication, transparency, and follow through.
• Anticipate needs and proactively solve problems before they escalate.
• Deliver exceptional service to homeowners, Board members, residents, and business partners.
• Protect and enhance community assets as if they were your own.
• Foster positive relationships through respect, responsiveness, and collaboration.
• Commit to continuous improvement and operational excellence.
• Represent Associa McKay Management with integrity in every interaction.

Community Manager Mindset

• Demonstrates executive presence and professionalism.
• Builds trust and credibility with homeowners and Board members.
• Serves as a proactive problem solver and trusted advisor.
• Maintains accountability and ownership of community outcomes.
• Understands the importance of preserving luxury community standards.
• Focuses on long term asset preservation and operational excellence.
• Believes exceptional service is the standard.
• Leads with humility, professionalism, and accountability.
• Views every interaction as an opportunity to strengthen trust and confidence.
• Embodies The McKay Way by delivering exceptional service and creating value for the community and its homeowners.

Deadline to Apply:

This position will remain open until filled.

How to apply:

Applicants should apply through the link in this posting or visit careers@associaoline.com

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Three to five years of community association management, property management, hospitality management, or related experience preferred.
• Experience working directly with Boards of Directors and homeowners associations preferred.
• Strong knowledge of budgeting, reserve planning, vendor management, project management, and community governance.
• Excellent communication, organizational, customer service, and leadership skills.
• Ability to manage multiple priorities independently.
• Proficiency in Microsoft Office applications including Outlook, Word, Excel, and Teams.
• Valid driver's license and reliable transportation required.

Performance Expectations

• Maintain luxury community appearance and service standards.
• Deliver exceptional homeowner experiences.
• Effectively support Board goals and strategic priorities.
• Successfully oversee common area landscape and irrigation operations.
• Demonstrate sound financial stewardship.
• Manage projects, vendors, and contracts effectively.
• Preserve and enhance community assets and property values.
• Maintain strong homeowner, Board, and vendor relationships.
• Consistently demonstrate The McKay Way through responsiveness, communication, professionalism, accountability, and homeowner service.
• Build and maintain trusted relationships with Board members, homeowners, residents, vendors, and business partners.
• Deliver a luxury level homeowner experience through responsiveness, professionalism, and exceptional service.

Certifications or Licenses

• Valid driver's license and acceptable driving record required.
• CMCA, AMS, or PCAM designation preferred.
• Ability to successfully complete all company required training and certification programs.

Travel Requirements

• Frequent local travel throughout the community and surrounding service area.
• Ability to attend meetings, inspections, training sessions, and special projects as needed.

Working Conditions

• Work is performed in office, residential community, and outdoor environments.
• Regular inspections required in varying weather conditions.
• Frequent interaction with homeowners, Board members, vendors, contractors, and team members.
• Position requires independent decision making, prioritization, and problem solving.

Physical Demands

• Ability to walk community properties and facilities for extended periods.
• Frequent standing, bending, kneeling, climbing stairs, and navigating common areas.
• Ability to inspect assets and facilities with a high level of detail and accuracy.
• Ability to lift and carry up to 25 pounds regularly and up to 50 pounds occasionally.
• Ability to operate computers, mobile devices, and inspection tools.

Environmental Demands

• Exposure to indoor and outdoor environments including heat, cold, humidity, rain, and seasonal weather conditions.
• Exposure to landscaping operations, construction activities, dust, and noise.
• Ability to safely navigate active residential environments.

Success Factors

• Executive presence and leadership.
• Financial stewardship and accountability.
• Strong project and vendor management.
• Exceptional communication and customer service.
• Operational excellence and attention to detail.
• Relationship building and collaboration.
• Professionalism, integrity, and sound judgment.
• Commitment to protecting and enhancing community assets and property values.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Associa is an Equal Opportunity Employer.