Property Manager

POSITION: Property Manager of a 110-unit 100% tax credit (TCAC) SRO/studio property.

COMPENSATION: $77,157/Year + 2-bedroom Rent Free Apartment (subject to occupancy and regulatory standards).

BENEFITS: Health, dental, vision, FSA, EAP, life insurance (LTD), 401(K), paid sick, vacation and Holidays.

Charities Housing's mission is to develop, own and manage the highest quality affordable housing for extremely low and very low-income individuals, families, and those in our community with special needs. For nearly 30 years, through service- enhanced property management and structured resident involvement, Charities Housing has fostered and supported the highest standards of human dignity in our communities. The culture at Charities embraces a respectful, diverse, and empowered environment. We value a healthy work-life balance and encourage everyone to speak up and step up. Growth, mentorship, and training are priorities for our teammates. We like to think outside the box and keep our entrepreneurial spirit alive and strong as the company continues to grow. We believe in working hard, but also having fun along the way and celebrating our accomplishments.

This position offers a 4% of annual salary sign-on bonus for new hires!

SCOPE: Manage and maintain a 110-unit SRO/Studio property in San Jose. Maintains property rentals by marketing and filling vacancies; preparing and enforcing leases; conducting community meetings, maintaining and securing premises in accordance with LIHTC policies and procedures, Santa Clara County Housing Authority mandates, Charities Housing regulations, jurisdictional partners and other requirements. Accept leadership responsibilities for property, employees, and contractors of the apartment complex, and tenant and public relations.

PREREQUISITES:

• Education: High school diploma or equivalent. A bachelor's degree is desirable. TCS (Tax Credit Specialist) designation desired.
• Experience: Must have prior property management experience with no less than two years at a Tax Credit property. A minimum of three years' experience performing on-site property management and administrative duties as a Property Manager and/or Assistant Property Manager; or any equivalent combination of education, training, and experience. TCAC experience is required.
• Ability: Must show the ability to keep records, follow applicable laws, demonstrate supervisor qualities, problem solve, and enjoy working with others.
• Attitude: Must be self-motivated, cooperative, personable, and empathetic to human needs.
• Organization: Must be well organized and able to prioritize conflicting duties and responsibilities, ability to multi-task, and deal with people and work in a fast-paced office environment.
• Qualifications: Tex Credit Certification and YARDI Voyager experience is a plus.
• Languages: Bilingual a plus.

SUPERVISION REQUIRED: Receives direct supervision from the Regional Manager and may receive direction from higher level positions. Provides general supervision to Assistant Property Manager, Front Desk Clerks, Maintenance & Janitorial vendors, and others as needed

ESSENTIAL JOB FUNCTIONS: The following duties are normal for this position but are not to be deemed all-encompassing. Other duties may be required and assigned.

Operations:

• Establishes and maintains rapport with residents, staff, vendors, agencies, stakeholders, & service providers.
• Develops, trains, and supervises assigned staff.
• Prepares for and participates in site compliance audits and inspections.
• Maintains property occupancy by reaching out to waitlist and marketing available units as necessary.
• Maintains and administers waiting list. Shows units to prospective tenants, answers tenant selection process questions and provides applicants with necessary materials for leasing.
• Process tenant applications (credit, landlord, income and criminal background checks).
• Conducts initial and annual recertifications.
• Maintains physical tenant files in compliance with the affordable housing programs applicable to the property.
• Maintains files for maintenance, vendor, and project files.
• Maintains and keeps software systems, namely Yardi, up to date.
• Submits weekly and monthly operations reports to Regional Manager and corporate staff and Director of Property Operations as requested or required.
• Conducts move in and move out inspections, prepares turnovers in a timely manner and documents all activity in tenant files.
• Works with our designated attorney on unlawful detainers (evictions) when applicable after notifying and receiving approval from the Regional Manager.
• Investigates and resolves tenant complaints by enforcing the lease agreement and house rules.
• Documents lease violations and issues appropriate notice to tenants including but not limited to termination notices while always adhering to Fair Housing standards.
• Collects operational data, prepares reports for management and City jurisdictions, and meets with in-house auditors and annual city auditors as required.
• Collaborates with service providers to enhance the residents' living experience.
• Performs other duties as requested by Supervisor.

Financial:

• Establishes a timely rent collection process, bills late fees, and serves proper rent or other legal notices to process for eviction when needed.
• Post rents into Yardi on a timely basis.
• Maintains low to zero bad debt.
• Maintains up-to-date tenant ledgers.
• Processes rent changes when applicable in a timely manner.
• Participates in the preparation of the annual budgets, scheduling expenditures, analyzing variances and initiating corrective action.

Maintenance:

• Daily inspections of grounds and vacant units.
• Conducts annual unit inspections.
• Ensures that work orders are prioritized and addressed in a timely manner.
• Prepares work orders in Yardi, schedules work and closes work orders in the system on completion.
• Solicits and reviews vendor proposals and contracts for Regional Manager approval.
• Provides direction and oversight for contractors servicing the grounds and property maintenance, unit turnovers, and janitorial needs.
• Ensures that security, fire, and safety devices are properly maintained and up to date.
• Ensures that all common areas of the properties are well-kept and properly maintained.
• Manages the preventative maintenance schedule and work for all sites.

PHYSICAL REQUIREMENTS:

• Driving or ability to travel between different locations in Santa Clara County.
• Extensive computer and telephone use; sitting at desk for extended periods of time.
• The ability to lift/move/carry up to and including 25 pounds.

**Selected candidate will be required to live on site. **

The above is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Charities Housing is an equal opportunity employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status, or any other classification protected by state or federal law. If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request. Charities Housing is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

We are looking to make an immediate hire. This position will remain open until it has been filled. If we receive resumes from qualified candidates, we reserve the right to start the hiring process at any time.

Principals only. No calls please. We will only respond to those persons who are deemed qualified at the sole discretion of Charities Housing. For more information about Charities Housing, please visit our website www.charitieshousing.org.

No relocation benefits will be provided.