Job Title: Property Manager – Senior Living Facility

Reports To: Owner

Position Type: Full-Time, On-Site

Job Summary:

We are seeking a compassionate, organized, and experienced Property Manager to oversee the day-to-day operations of our senior living facility. This role is responsible for ensuring the community is safe, well-maintained, financially sound, and compliant with housing regulations while promoting a respectful, service-oriented environment for our senior residents.

Key Responsibilities:

Facility Operations & Maintenance:

Oversee maintenance, housekeeping, and groundskeeping to ensure cleanliness, safety, and accessibility. Supervise on-site personnel like landscapers and cleaning crews, and handle emergencies when necessary.
Responsible for work orders being done in a timely manner, apartment vacancies and turns are done efficiently and any plumbing, maintenance, roofing, and building problems are taken care of by vendors when necessary.
Responsible for making sure all preventative maintenance is done and kept up in a timely manner.
Schedule and manage repairs, inspections, and capital improvements.
Ensure compliance with all local, state, and federal safety and housing regulations.
Manage vendor relationships and oversee service contracts.

Resident Relations:

Serve as the primary point of contact for residents and their families regarding housing-related concerns.
Foster a welcoming, respectful, and supportive atmosphere for seniors.
Address resident inquiries, complaints, and concerns promptly and effectively, with empathy and professionalism.
Coordinate with service staff to support residents' needs (e.g., accessibility, reasonable accommodations).

Leasing & Occupancy:

Manage leasing activities including advertising, showing units, screening applicants, and preparing lease agreements. This includes following up with prospective renters, cold calls, advertising, tours for prospective renters and/or their families, and being the contact person for Palacio for inquiry phone calls and walk-ins.
Maintain target occupancy levels and minimize vacancy rates. Explore different marketing options and alternatives.
Ensure compliance with fair housing laws, senior housing regulations (e.g., HUD if applicable), and lease terms.

Financial Management:

Prepare and manage annual property budget, including rent collection, expense tracking, and financial reporting.
Approve invoices and oversee property-related expenses. Deals with all vendors and handles all accounts payables.
Monitor utility usage and implement cost-saving initiatives where appropriate.

Team Management:

Supervise on-site staff including maintenance, janitorial, office and leasing personnel.
Provide leadership, training, and performance feedback to staff.
Create a positive, collaborative workplace culture focused on service and compliance.
The manager is responsible for all human resources functions - interviewing, hiring, firing, warnings, payroll with relevant reporting and any training necessary.

Qualifications:

Education: Bachelor’s degree in Property Management, Business Administration, or related field preferred.
Experience: Minimum 3–5 years of experience in property management; experience in senior housing or assisted living strongly preferred.
Licenses/Certifications: Certified Property Manager (CPM), Accredited Residential Manager (ARM), or equivalent credentials a plus.

Key Competencies:

Strong interpersonal and communication skills.
Compassion and sensitivity to the needs of elderly residents.
Knowledge of fair housing laws and senior housing regulations.
Ability to manage budgets, property operations, and vendor contracts.
Problem-solving and conflict resolution abilities.
Proficient in property management software (e.g., Yardi, AppFolio, etc.). Working knowledge of Rent Manager, ADP - payroll and personnel

Work Environment:

On-site role at a residential facility.
Must be available for emergency calls outside of regular business hours.
May require occasional lifting or mobility assistance tasks. Assist with setup and breakdown of rooms or equipment for events or meetings, when needed.

Property Manager

About the Role

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