Property Manager

At Highwoods, we focus on providing exceptional experiences for everyone involved – our customers, employees, stakeholders, and local communities. We believe in enhancing the customer experience within our buildings by integrating hospitality and top-notch amenities, creating a work environment that is truly unmatched.

A Day in the Life 
As a Highwoods Property Manager, you will be responsible for providing best-in-class service to our customers in a Class A office building in the assigned portfolio. We're seeking someone passionate about crafting dynamic experiences and fostering a sense of community for our diverse customer base within the portfolio.

The Property Manager is responsible for the oversight, operation and financial success of a Class A suburban office portfolio. This position will work with the property management team responsible for elevating the workplace experience by designing and delivering best-in-class memorable experiences through property specific programming, promotion of the buildings’ brand personality, curating local vendor partnerships, and cultivating a sense of community at the buildings. This dynamic position contributes significantly to enhancing the customer journey and fostering a collaborative, culture-centric environment within the division.

Key Responsibilities:

• Spearhead customer relations opportunities to promote open communication and trust between Highwoods and our customers.
• Lead the effort to help drive customer retention and increase overall customer satisfaction.
• Build strong customer relationships by proactively address customer inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
• Review and code all property invoices and submit for payment.
• Conduct regular property inspections to prevent problems/identify opportunities in accordance with department policy.
• Negotiate and manage vendor contracts.
• Manage capital improvement projects.
• Develop and implement ideas to maximize operating efficiency and financial performance of the assigned portfolio.
• Research, prepare and implement annual budgets including operating expenses and capital expenditures for building improvements.
• Adhere to company, division and department policies and procedures and ensure compliance with codes, regulations, and governmental agency directives.
• Review and monitor daily work order report and weekly outstanding work order report.
• Initiate customer billings and assist in collection as needed.
• Assure optimal functioning of building systems (example, HVAC, fire/life safety, elevators, and security systems).
• Cooperate with the maintenance team to administer preventative maintenance programs.
• Coordinate customer move-ins and move-outs to promote positive customer relations and to protect the property.
• Be actively involved in all suite improvement projects.
• Review and provide explanations for monthly operating expense variances.
• Review and understand leases related to assigned portfolio.
• Coordinate customer projects and follow-up on customer work requests.
• Prepare, update, and distribute information for on-call material.
• Distribute annual customer surveys and implement response plan based on survey results.
• Adhere to OSHA requirements related to assigned portfolio.
• Manage property acquisition and/or new property start up as needed.
• Assist in special projects for department as needed.

Experience:

• Proactive attitude and a genuine passion for delivering exceptional customer experiences.
• Strong interpersonal skills, including the ability to communicate effectively with diverse stakeholders and build positive relationships.
• Flexibility and adaptability to changing priorities and environments.
• Proactive mindset with a focus on continuous improvement and problem-solving
• Effective organization and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Detail-oriented and analytical, with the ability to review leases, financial statements, and operational reports with accuracy.

Education/Experience

• Bachelor’s Degree strongly preferred.
• A minimum of three years’ experience in commercial property management.
• Professional designation, (CPM or RPA), attained or in progress is preferred.
• Budgeting/reporting experience.
• Proven experience managing capital improvement projects.

Work Environment / Physical Requirements:

This job operates in a professional office environment and throughout a variety of properties.  May be exposed to construction sites and various weather conditions.  This role routinely uses standard office equipment such as computers, scanners, phones, and video conferencing equipment. While performing the duties of this job, the employee is regularly required to talk, hear, see, sit, stand, and walk for prolonged periods of time; use hands to finger, handle and feel; and reach with hands and arms.  The employee may occasionally need to climb, balance, bend, and crouch.  Must be able to inspect all areas of the properties, including the roof.  The employee may occasionally lift, push, or pull up to 25 pounds.  Ability to read, understand and to communicate information and ideas clearly in writing and orally required.  

People Are Our Greatest Assets 
 
Each of us working at Highwoods plays an essential role in our company's enduring success. We value people who are authentic, creative, and passionate about what they do. While we are one company, locations and departments operate with autonomy and accountability. Individuals are encouraged to take the initiative here. 
 
We are in the work-placemaking business, creating thoughtful, intentional, and commute-worthy workplaces.  When you join Highwoods, you work beside some of the best and brightest in the commercial real estate industry. Every employee adds value and contributes to our success.
 
Highwoods has never lost sight of what matters; our people are the most important part of our business. And because of that, we provide a generous total rewards package and prioritize training and development. Employees advance their careers here; now it’s your turn!