Property Manager-Bristol Place Townhomes

Description

**Must pass employment verification and background check***
**Please list all job history, up to ten years**

JOB BRIEF:  We are looking for someone who is detail-oriented along with customer services skills to join our team.  The Manager is accountable for all property operations. The Manager’s objectives include maximizing occupancy levels and property values. The Manager must effectively manage, motivate, and coordinate persons, activities, and available resources to accomplish property objectives as set forth by the Supervisor. Bristol Place Townhomes consists of 99 townhomes with a mix of two and three bedroom.  

Essential Duties and Responsibilities:

• Conduct all business per Company policies and procedures, Fair Housing, Americans with Disabilities Act, HUD regulations, and local ordinances of apartments
• Must have complete knowledge of Fair Housing Compliance laws and all other laws of apartments. Required to attend periodic Fair Housing seminars.
• Performs leasing duties.

Physical Property:

• Physically walk and inspect the property daily, including all common areas, storage, basements, laundries, amenities, etc. to ensure cleanliness and curb appeal according to company standards.
• Ensures all vacant apartments are inspected weekly; and personally inspects a minimum of monthly.
• Responsible for after-hour inspections to ensure property conditions and lighting are maintained per company standards and policy. 
• Responsible, along with the Area Maintenance Supervisor, for implementing preventative maintenance schedule. 
• Conducts annual Comprehensive Safety Survey.
• Performs quarterly housekeeping & pest control inspections.

Leasing/Marketing:

• Responsible for the implementation of Company leasing & marketing policies and procedures to maximize occupancy and the property’s profitability.
• Ensures all team members maintain a positive customer service attitude.
• Responsible for actively marketing and promoting the property.
• Responsible for developing and implementing marketing strategies, i.e. advertising, outreach marketing, internet sources, housing fairs, local business partnerships, and preferred employers, resident referrals, and promotions.
• Shops competition and is aware of neighborhood market conditions. 
• Approve or deny all rental applications according to company rental criteria.
• Ensures that lease files are complete and all leases are being executed properly
• Welcome and show the property to prospective new residents. 
• Assists in handling incoming phone calls from prospective new residents and completes appropriate paperwork.

Resident Relations:

• Ensures all team members maintain a positive resident relations attitude.
• Responsible for office opening on schedule and proper staffing for weekends
• Responsible for cleanliness of office and model apartments (clean office area e.g., take out trash, vacuum, dust).
• Develops and implements resident retention strategies and plans.
• Review all notices to vacate to determine the cause of the move-out.
• Delivers notices to apartments.
• Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, lease renewals, etc.

Personnel:

• Hires and terminates (with supervisor and Human Resource Department approval), trains, motivates and supervises all on-site staff to achieve operational goals of assigned property. This includes new employee orientation, and performance reviews, instructing and advising on-site staff of company procedures and guidelines.
• Conducts ongoing training with staff; e.g., lease paperwork, workplace safety, and any other type of training that may be needed daily.
• Ensures all workers’ compensation claims are reported and documented, and directs employees to proper treatment facility.
• Reviews and approves timecards for all onsite employees. 
• The manager will complete the Safety Checklist & Preventive Maintenance forms with maintenance staff.
• Conducts regularly scheduled safety meetings with the entire staff in the absence of a maintenance supervisor; maintains and communicates HAZCOM standards. Keeps MSDS sheets current and readily accessible.   Maintains thorough knowledge of pertinent laws and EPA and OSHA regulations governing property storage and management of hazardous materials, including solvents, flammables, caustics, and refrigerants.

Administrative:

Ensure all rents are collected when due, and posted daily. Make sure all bank deposits are made no later than 2 p.m. daily and deposits are reported to the Corporate Office daily.

• Performs evictions and utility cut-offs according to state laws, upon approval from the legal department.
• Attends scheduled corporate management meetings.
• Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Submits required reports to the Corporate Office on a weekly, monthly, and quarterly basis, ensuring deadlines are met.
• Communicates problems, changes & concerns to the Supervisor and  the Corporate Office promptly.
• The Manager is responsible for the formulation of budgets for each upcoming calendar year. Prior approval by the Supervisor is needed before submission to the CFO. The Manager is responsible for staying within the established budget guidelines throughout the year.
• Updates make-ready board & computer daily. Coordinates with maintenance staff and vendors to ensure a quick turn of apartments after move-out.
• Performs inspection with residents of move-in/move-outs.
• Monitor and schedule all maintenance activities in the absence of a maintenance supervisor.
• Constant vendor/contractor communications concerning work scheduling, billings, vendor relations, and certificates of      insurance. 
• Responsible for entering invoices into Yardi for payment.
• Reports all liability and property incidents to the Corporate Office immediately.
• Performs any additional duties or tasks as assigned by the Supervisor.

Supervisory Responsibilities: The Manager is to effectively manage and coordinate persons, activities, and available resources to accomplish property objectives as set forth by the Supervisor. These objectives will include maximizing occupancy levels and property values. In addition, the Manager will train the Assistant Manager (if applicable) to assume all duties of the Manager in the event of the Manager's absence. The Manager must carry out supervisory responsibilities per the organization's policies and applicable laws. Responsibilities include; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Scheduling:   The schedule is based on business necessity. Weekend and evening work is occasionally required.  The hours are 

8 a.m. to 5 p.m.

Requirements

  Must have general computer knowledge. Experience with spreadsheets is helpful. Must be proficient with a   keyboard/calculator. 

• Must be familiar with billing and collection procedures. 
• Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action. 
• Must effectively convey ideas, images, and goals to a diverse group  of personalities verbally and in writing. 
• Knowledgeable in all areas of property management including marketing, leasing, resident relations, physical property management, and personnel supervision. 

Education and/or experience

• Bachelor’s degree preferred. 
• High school diploma or GED required. 
• Prior work experience required. Requires at least 3 years in property management; 2 years as a manager or acceptance into the       management training program. 
• Some applicants may be considered with other business experience. Must have a background in supervision and a successful  track record of accomplishments.

Computer Skills: 

• To perform this job successfully, an individual should have knowledge of Yardi, Word, Excel, and Microsoft Outlook.

Certificates, Licenses, Registrations: 

• Valid Driver’s License, automobile insurance and transportation