Property Manager I

The Cove Mission Statement

Cove Property Management is dedicated to providing top level customer service while managing income-producing properties, enhancing operating performance, and increasing value for investors through dedicated property management.

Position Overview

The Property Manager’s objectives are to lead the property and team, while being accountable for oversight of all maintenance and operations. The Property Manager is responsible for cultivating well-rounded team members, and ensuring that the property is effectively maintained, always in good physical condition with stable fiscal operations. All federal, state, and local regulations are expected to be followed accordingly.  

Key Responsibilities 

1. Policy Adherence:
   • Complies with organizational guidelines and procedures, demonstrating ethical, tactful behavior, and integrity.
   • Takes ownership and accountability for decisions and actions.
   • Collaborates effectively with team members.
   • Observes and enforces company values, goals, and the Cove vision statement to KNOW IT, OWN IT and SHOW IT.  
2. Communication:
   • Provides professional, honest, and courteous customer service to residents and prospective residents, including phone interaction, email follow ups and general professional communication.
   • Listens attentively and openly to the ideas, suggestions, and concerns of others.
   • Engages in quality assurance for move-in conditions and resident move-outs.
   • Interacts professionally and effectively with various customers (both internal and external) in both routine and non-routine situations.
   • Follow instructions from leadership and provides constrictive feedback.  
3. Management Execution:
   • Forms objectives, prioritizes appropriately, manages multiple tasks, and produces work that is comprehensive in scope, complete in detail and accurate in content. 
   • Develops sound, timely and practical solutions to daily challenges and unique conflicts.
   • Sets priorities and aligns individual goals with group goals in support of Cove Property Management’s mission, vision, values, culture, and goals. 
   • Meets established deadlines and effectively uses work time to achieve goals and objectives, while taking responsibility for decisions and consequences.
   • Demonstrates sufficient competency and understanding of all aspects of the position to perform the functions effectively and safely.
   • Adapts innovative ideas as Cove anticipates and identifies new and/or creative techniques, technologies, learning or processes to improve effectiveness. 
   • Delivers an appropriate level of follow-through for problems, consistently meets deadlines, and sees issues to a resolution.
   • Work products and reports are timely, consistent, accurate and thorough, including but not limited to, traffic reports, CRM que, daily availability, lease documentation and guest cards. 

Professional Qualifications and Training

• Professional Development: Must complete upon hire: Fair Housing, Preventing Harassment, and other Core Courses as assigned. 

Preferred Qualifications 

• Required, high school diploma or equivalent. 
• Preferred bachelor’s degree or CPM® designation. 

• Preferred designations, ARM.  

• Preferred prior leasing or sales experience. 

• A track record of success building, developing, and maintaining high performing teams. 
• Strong financial skills, including experience managing budgets and financial reports. 

• Clear and effective communication skills. 
• Ability to present a positive, professional image. 
• Proficiency with Microsoft Outlook, Microsoft Excel, Microsoft Word. 
• Yardi software experience is a plus. 

Physical Requirements 

• The role requires physical agility for property movement, lifting of up to 25lbs, and the ability to engage in various physical activities necessary for leasing tasks, which includes but is not limited to steps, stairs, climbing, maneuvering around the grounds for tours, sitting for long periods of time, and bending.