Property Manager II

ROSS Companies, a full-service multifamily real estate firm, is seeking an experienced and results-driven Property Manager to oversee the day-to-day operations of a residential community in Williamsburg, Virginia. This role is responsible for maximizing occupancy, delivering exceptional resident experiences, maintaining asset value, ensuring regulatory compliance, and leading on-site teams to achieve operational and financial success.

The ideal candidate will have a strong background in multifamily property management, team leadership, resident relations, budgeting, and leasing performance.

Key Responsibilities

Operations & Property Management

• Maximize occupancy levels while minimizing delinquency and bad debt.
• Conduct regular inspections of community buildings, grounds, common areas, and apartment homes to ensure cleanliness, safety, compliance, and resident satisfaction.
• Identify, document, and resolve maintenance, housekeeping, safety, and lease compliance concerns.
• Oversee apartment turnover activities in accordance with ROSS Companies standards.
• Maintain and enforce community policies, lease agreements, and occupancy requirements.
• Participate in the property's on-call rotation, including one weekend per month as needed.

Resident Relations & Customer Service

• Foster positive relationships with residents through timely, professional, and effective communication.
• Address resident concerns and complaints promptly through verbal and written correspondence.
• Maintain confidentiality regarding company, resident, employee, and business matters in accordance with company policy.
• Promote a positive community environment and deliver exceptional customer service.

Safety & Compliance

• Ensure compliance with Fair Housing regulations and all applicable federal, state, and local laws.
• Identify and eliminate workplace and property safety hazards, promptly reporting concerns to Regional Property Management.
• Respond appropriately to emergencies including fire, flooding, severe weather, and other community incidents.
• Complete and submit insurance claims, incident reports, and documentation related to property losses or safety concerns.

Financial Management

• Assist in the development and administration of annual operating budgets.
• Monitor property expenses and recommend capital improvements and replacement reserve projects.
• Manage on-site petty cash in accordance with company policies.
• Ensure accounts payable processes are completed accurately and submitted timely to the Accounting Department.
• Prepare and oversee required operational, financial, payroll, occupancy, and month-end reporting.

Leasing & Marketing

• Develop and implement marketing strategies to drive occupancy and resident retention.
• Create and submit monthly social media content highlighting community amenities, events, and leasing opportunities.
• Conduct market surveys and competitive analyses to stay informed of local market trends.
• Provide guidance to leasing professionals regarding market conditions, pricing, and sales strategies.
• Execute advertising initiatives and outreach efforts designed to minimize vacancy loss.

Leadership & Vendor Management

• Supervise, motivate, coach, and evaluate on-site staff.
• Maintain productive relationships with vendors and contractors while ensuring quality service and contract compliance.
• Serve as the primary point of contact with residents, ownership groups, government agencies, vendors, and corporate leadership.
• Attend all required company meetings, training programs, and professional development events.

Qualifications

Required Experience & Skills

• Minimum of 3 years of experience managing a multifamily residential community or hotel property.
• Proven experience in leasing, sales, occupancy management, and resident relations.
• Experience supervising employees and coordinating vendor relationships.
• Working knowledge of property maintenance operations and building systems.
• Ability to effectively respond to emergency situations and make sound decisions under pressure.
• Strong organizational, administrative, and time-management skills.
• Exceptional interpersonal, written, and verbal communication abilities.
• Strong analytical and problem-solving capabilities with keen attention to detail.
• Proficiency with Microsoft Office and property management software platforms.
• Bachelor's degree in Business Administration, Property Management, or a related field preferred.
• Relevant professional experience may be considered in lieu of a degree.

Additional Information

This job description is intended to describe the general nature and level of work being performed and is not intended to be an exhaustive list of all duties and responsibilities. Employees may be assigned additional duties as business needs require.

ROSS Companies reserves the right to modify this job description at any time. Nothing contained herein creates an employment contract or guarantees employment for any specific duration.

ROSS Companies is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all employees are treated with dignity and respect.