Property Manager - LIHTC

Description

At NewCastle Management Group, we specialize in developing and managing urban and suburban multifamily apartment communities. The foundation of our business is extreme project selectivity—only pursuing the best available properties in strategically selected markets. We combine this hyper-diligence with extensive multifamily experience and a wide range of industry competencies to create the best apartment communities for both our residents and investors.

If you are searching for a workplace that challenges your talents and recognizes your efforts, NewCastle is looking for team members to join our family of professionals who encourage and motivate you to become your very best.

At NewCastle Management Group, we invest in our associates, challenge them, develop them, and give them the tools to succeed. We strive to promote from within and focus heavily on both individual and team development in order to build on our foundation toward a strong future.

The Tax Credit Property Manager (LIHTC) is responsible for the successful daily operations of one or more affordable housing communities, including all operational, financial, compliance, and resident relations functions. This role ensures full compliance with LIHTC, HUD, and other affordable housing program regulations, while also driving financial performance, team development, and resident satisfaction.

We are pursuing a leader who will support their team while fostering personal growth and professional development. The Property Manager sets the tone for the work environment, models company culture, and ensures the community reflects the philosophy of NewCastle Management Group.

Education and Experience: Essential Duties and Responsibilities:

• Support the marketing of the community and lead the team toward growing leads for qualified rental prospects.
• Assist in the preparation of the annual budget and is responsible for staying within the established budget guidelines throughout the year.
• Ensure proper compliance with Section 42 LIHTC program.
• Review rent roll, aging accounts, review capital and improvement programs, and identify risks and potential management issues.
• Coordinate collection of all revenues.
• Train, motivate, and supervise all on-site staff to achieve the operational goals of the property.
• Provide payroll information including, but not limited to, accurate commissions reporting and review and approval of timesheets.
• Conduct ongoing training with all property staff including paperwork, access to accounts payable and receivable systems, workplace safety, and any other types of needed training.
• Reconcile security deposit returns and move-out accounts; ensure all final charges are assessed and prepare final account statements in an accurate and timely manner.
• Work with the Maintenance team to schedule turnovers, pre-inspecting of apartments, and move-out inspections.
• Partner with the maintenance team and contractors providing services and repairs to the property to meet company standards and schedules.
• Develop and maintain a positive relationship with team, owners, residents, contractors, and visitors.
• Supervise the filing of legal proceedings in accordance with city/county codes.
• Investigate and respond to all written resident complaints received by Management.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Excellent problem solving and deductive reasoning skills.
• Detail oriented and highly organized.
• Strong working knowledge of accounting principles, rent collection and eviction procedures, and use of accounting software.
• Strong working knowledge of multifamily property management practices, Fair Housing laws and regulations, building and ground maintenance, resident relations, leasing, property safety, and relevant landlord-tenant laws.
• Ability to perform tasks with minimal supervision.
• Strong customer service skills, including the ability to manage difficult situations effectively and tactfully.
• Excellent time management skills, ability to prioritize tasks effectively.

Qualifications:

• Demonstrated working experience in the areas of multifamily property management practices and processes, including Fair Housing laws and regulations, building and grounds maintenance, resident relations, leasing, rent collection and eviction procedures, and property safety.
• Required experience in LIHTC
• Proficient in use of property management and accounting software. Experience with RealPage, OneSite, and Knock preferred.
• Proficient in MS Office programs.
• Proficient in performance and people management.

Demonstrated experience with

• High school diploma or GED
• Minimum 2 years of experience as Property Manager of LIHTC site(s)
• Experience working with Knock and RealPage Onesite property management software.

Physical Requirements:

• Able to stand and walk for extended periods of time, taking stairs on occasion.
• Able to lift or move at least 20 lbs.

This job description is not meant to cover or include all tasks, duties or responsibilities the employee may be required to perform. Job duties and responsibilities can change at any time, but notice will be provided in advance whenever possible.

The Property Manager conducts all business in accordance with NewCastle Management Group established policies and procedures, all Federal, State, and County Fair Housing Laws, Americans with Disabilities Act, and all other laws pertaining to apartments.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability