Property Manager Residential

Job Title: Property Manager                                   Wage Status: Salary

Reports to: Operations Director

Job Summary: 

Colonial Property Management’s Property Manager is  a motivated and personable employee able to provide effective, efficient, and profitable management and oversight of all aspects of their assigned Portfolio.  The Property Manager is responsible for all day-to-day operations of the property including marketing, resident relations and retention, facilities management, financial reporting, and employee supervision in order to meet the established operating budget and financial goals of ownership. 

Duties & Responsibilities:

Personnel Supervision

1. Hire, train, coach/counsel and when necessary, terminate employees in accordance with company policy and under the direction of the Human Resources Director.

2. Train and be responsible for work performed by all personnel under their direction.

3. Establish daily personnel schedules and provide adequate coverage for office, maintenance, and emergency needs.

4. Perform written evaluations of employees and make recommendations for salary increases and/or advancement.

5. Maintain accurate daily payroll records including time off requests and balances. 

6. Ensure compliance of all Company personnel policies.

7. Conduct daily morning meetings to set priorities, discuss issues and direct on-site staff.

8. Maintain open communication with Operations Director to ensure all company needs are met, including coverage or help maintaining your own workload.

9. Effective leadership of a large team of diverse individuals.

Marketing and Leasing

1. Good phone etiquette and ability to check voicemails and emails throughout the day.

2. Become an expert on the property and market its features, amenities, location, and neighborhood.

3. Set expectations and hold staff accountable in matters relating to customer service and sales abilities.

4. Assume responsibility and set goals for achieving 100% occupancy on a consistent basis.

5. Develop a monthly marketing plan for the portfolio in conjunction with Operations Director.

6. Oversee the processing of lease applications; accept or deny based on CPM application criteria.

7. Oversee preparation and proper execution of lease / renewal agreements and related forms.  Ensure accuracy.

8. Monitor and review traffic and availability daily.

9. Produce and update Owners’ reports in an accurate and timely manner.

10. Ensure CPM Website and Internet Listing Sites are accurate and updated regularly.

11. Review market data to ensure the portfolio is priced appropriately, recommend pricing adjustments to the Operations Director regularly.

Budgets and Financials

1. Oversee the rent collection process including 5-day, 14-day paperwork ensuring delinquent balances are monitored and addressed regularly.

2. Input accurate information in Propertyware to track and maintain accurate lease and financial transactions.

3. Ensure rent payments are handled according to CPM guidelines.

4. Approve necessary supplies and equipment purchases in accordance with budget and policy guidelines.

5. Work within an established budget and review variations with the Operations Director.

6. Assist Operations Director with creation of annual budget.

7. Complete past due debt procedures as outlined in standard operating procedures. 

Procedural and Resident Relations

1. Ensure resident satisfaction through effective communication and quality rapport.  

2. Oversee move-in process.  Prepare units thoroughly and execute in accordance with company guidelines.

3. Oversee move-out process. Conduct apartment inspections with Lead Maintenance following company guidelines.  

4. Brainstorm and plan fun activities to engage residents and enhance their lives on the property..  

5. Professionally handle difficult customer interactions.

6. Initiate and monitor legal actions under supervision of Operations Director.

7. Follow and ensure compliance of all Fair Housing Laws.

Maintenance

1. Physically inspect common areas, vacant apartments, and grounds to ensure excellent curb appeal is present.

2. Oversight of all work orders ensuring completion in a timely manner, meeting company expectations..

3. Review, approve, and monitor all timelines & budgets for non-24-hour turnovers and remodels.  Collaborate with Lead Maintenance tech.

4. Perform weekly cleaning inspections and maintain paperwork as needed.

5. Manage outside contractors with input from Lead Tech and Director of Maintenance.  Supervise outside vendors to ensure timely repairs are made.

6. Maintain an adequate level of vendor options suitable to meet the needs of your portfolio.

7. Maintain open communication with Operations Director and Director of Maintenance as emergency or non-negotiable issues arise.

8. Maintain a safe and habitable work and living environment.

9. Inspect shop and maintenance areas for cleanliness and organization; this includes supply and storage areas.

10. Monitor inventory usage and tool/equipment storage.

11. Maintain asset improvement project list as outlined in the standard operating procedures.

12. Collaborate with Lead Tech throughout each day to meet company portfolio objectives

General/Administrative

1. Operates computer programs (Propertyware) to satisfy the needs of the job.

2. Understands all sections of the Application and Lease including addendums to explain and effectively answer questions.

3. Comply with all federal, state and local laws.  Follow all company policies, procedures, and regulations.

4. Participate in training to comply with new or existing laws and/or company SOP changes.

5. Neat, clean, and professional appearance at all times.  

6. Provide Daily Report to Operations Manager and Owner. 

7. Perform other duties which may be required to ensure economic success of Colonial Property Management.

8. Valid Driver’s License and operable vehicle with insurance.

9. Attendance is an imperative job function, with prompt daily arrival required..