Property Manager, US (West)

Summary

Fundamentally responsible for the overall property management duties for the assigned portfolio of Realterm logistics and on-airport properties within the West Region.

General Responsibilities

Property Operations

• Ensure properties are maintained in good operational condition
• Responsible for completing and recording property inspections required by contractual and risk management obligations.
• Work with site management team to ensure systems are properly maintained and tenant’s needs are addressed in a timely manner
• Oversee property related service contracts and building staff (landscaping, janitorial, site management)
• Responsible for assuring that capital projects are completed on time and within budget in cooperation with the facilities team, construction group and/or third parties
• Maximize the value of the assigned properties by finding methods to reduce costs and increase efficiencies of building systems and services
• Responsible for assessing, developing and implementing short term, intermediate and long-term strategies which enhance value
• Responsible for ensuring that property specific compliance requirements are completed including requirements of ground lessors, third party lenders and bondholders, as well as any other investor requirements
• Participate in special projects within the assigned portfolio that may include evaluation (due diligence) of properties for acquisitions / dispositions among other recurring and non-recurring events
• Where required, oversee property related aircraft parking apron services, including ramp management and fuel distribution services

Tenant & Customer Relations

• Establish positive relationships with internal and external customers
• Act as primary point of contact for tenants, providing effective Lease administration guidance
• Provide new tenant orientation with focus on tenant v. landlord lease obligation
• Establish appropriate communication within tenant organizations and within Realterm to address administrative, leasing, sustainability and financial matters
• Manage tenant interface platform for assigned properties
• Participate in Tenant Satisfaction Assessment process and subsequent action planning

Financial Reporting

• Review and approval of vendor invoices
• Monitor and manage AR/AP for the assigned properties
• Ensure utilities are billed back to the tenants as required
• Review and prepare property reports, variance analyses and operating and capital budgets for assigned portfolio
• Work with senior management to reforecast R&M and capital expenses as necessary for assigned properties
• Review annual property expense estimates and reconciliation process for assigned properties

Leasing and Marketing

• Interface with Leasing and Development during lease negotiations, property expense analysis and operational implications
• Keep involved with community affairs and business conditions that impact properties
• Assist with property tours when requested
• Monitor and maintain vacant spaces for “show ready” condition
• Participate in airport and industrial real estate associations and events where required and/or beneficial to nurture business relationships or networking prospects or to engage in educational opportunities

Risk Management

• Ensure tenant and emergency contact lists are current for assigned properties
• Implement emergency response plan at assigned properties
• Identify and address any FLS issues
• Ensure all environmental permits and inspections are up to date for assigned properties

Administrative

• Ensure documents are properly maintained on the Shared Drive
• Competitively bid contracts for property service
• Complete tenant move-in and move-out process and documentation
• Input and follow up on work orders entered into Facilities Manager 
• Assist with collection, recording and reporting of utility benchmarking
• Ensure vendor compliance with insurance requirements
• Perform special ad hoc projects and assignments

Competencies

• Accountability & Availability
• Character, Trust, Integrity
• Planning, Decision-Making & Initiative
• Development & Learning
• Collaboration, Communication & Teamwork

Qualifications

• Demonstrates a high level of competency in managing complex property portfolio with accuracy, consistency and attention to detail.
• Operates with a strong sense of urgency, proactively addressing issues to enhance tenant satisfaction, protect asset value, and support safety and compliance.
• Takes ownership of issues from identification through resolution, proactively driving solutions and ensuring timely follow-through.
• Effectively prioritizes and responds to time-sensitive tenant, operational, and financial matters in a fast-paced environment.
• Delivers timely outcomes while exercising sound judgment and maintaining Company standards for quality, compliance, and professionalism.
• Excellent written and verbal communications skills
• Financial/accounting skills
• Strong lease administration knowledge/experience inclusive of commercial leases
• Demonstrated knowledge of mechanical and building systems
• Strong analytical and effective problem-solving skills, with the ability to quickly adapt to changing priorities.
• Ability to work independently and effectively manage multiple tasks
• Proficiency in Microsoft Office
• Working knowledge of Yardi preferred

Education and/or Experience

• Two (2) to three (3) years of commercial/industrial property management experience in APM or PM role required
• Bachelor’s degree or equivalent experience

Working Environment

The position will work in a general office setting and may require travel at least 40% of the time based on organizational/business and regional team needs.

Physical Demands

Must be able to remain in a stationary position for the majority of the workday, sitting at a desk, consistently operating a computer. The person in this position must be able to access file cabinets and office machinery (to include a computer, copier, and fax machine). On occasion, may need to lift boxes of up to 10 lbs. They must also be able to walk (for extended periods of time), climb stairs and/or ladders at property sites as required, including partially developed properties to conduct inspections.