Regional Property Manager

Description

Job Title: Regional Property Manager

Reports To: VP of Property Management

Job Overview: 

The Regional Property Manager (RPM) oversees a team of Property Managers (PM) responsible for property portfolios located in Chicago. The RPM reports to VP of Property Management and will be the liaison between senior leadership and the Property Managers ensuring consistent operational standards, strong tenant and owner relationships, and overall property performance. 

Primary Responsibilities:

Leadership and Team Development:

· Supervise and develop a team of Property Managers. Communicate job expectations, goal-plan, monitor job performance, coach and provide feedback and/or work with HR to discipline as needed on a regular basis. 

· Encourage/assist Property Managers with professional development and continuing education. 

· Oversee and ensure collaboration with the Cross Street leasing team and ensure matters are being attended to in a timely manner.

· Schedule and lead monthly Property Manager meetings and quarterly PM field visits.

· Build positive relationships and work directly with departments heads to problem solve process issues.

· Contribute actively in the hiring processes of new staff providing oversight to human resources. Participate in new employee onboarding, training and development efforts. Encourage personal growth opportunities. 

· Participate actively in promotions and role/position change discussions, as well as the allocation/re-allocation of PM portfolios. 

· Communicate with staff and other departments about changes to accounts. 

· Develop, coordinate, and re-enforce proper use of systems, reports, policies, processes, and procedures.

· Sets department strategy, goals, metrics/measures, create operational efficiencies, standard processes and procedures, and evaluate performance to goals. 

Tenant Relations:

· Oversee the property managers’ ability to investigate, analyze, and resolve quality and customer service issues with tenants, owners, and other departments  

· Support Property Managers in delivering consistent, high-quality resident experiences up to company standards.

· Reinforce customer service best practices across the portfolio. 

Facilities and Operations:

· Conduct regular property inspections to ensure building quality, safety, and maintenance standards. 

· Oversee vendor management, including contract negotiation and performance evaluation.

· Coordinate with maintenance teams to resolve escalated issues, schedule repairs and resolve emergency maintenance issues in a timely manner.

· Coordinates with contractors to assess problems and make needed repairs.

· Manage capital repair and improvement projects. 

Financial Oversight:

· Collaborate with the VP of Property Management to set strategic goals and objectives for the department by gathering business, financial, and operational information; identify and evaluate trends and options; choose course of action needed for improvement(s) and set performance rewards and measures/metrics. 

· Review summary reports for all properties (provided by the Property Managers) regularly and provide feedback as well as recommend management improvement(s).

· Create profitability metrics at the department, individual PM and individual property/client portfolio levels.

Owner Relations:

· Communicates and builds a strong relationship bond with owners.

· Actively maintains an open dialogue with property owner on vacancies, tenants, physical condition of property, personnel, and financial issues. 

· Works with upper management to discuss portfolio and gain insights for performance.

· Interact with new clients, providing insight into workable solutions, for leasing and resident services.

Other Duties:

· Network with Cross Street’s internal teams such as leasing agents and coordinators to share best practices and enhance operational efficiency.  

· Ensure compliance with Cross Street’s company policy, as well as federal and local regulations.

· Attend Cross Street meetings and contribute to cross-departmental initiatives.

· Perform additional duties as assigned by Management.

Qualifications:

· Minimum of 5 years Property Management experience.

· Minimum of 3-5 years managing a team and/or office required.

· Demonstrated capability to manage, supervise and develop staff and resolve personnel issues.

· Property management certification and/or licensure (a plus).

· Strong knowledge of and experience with property maintenance required.

· Strong knowledge of the Chicago Residential Landlord Tenant Ordinance (i.e. CRLTO) required.

· Some commercial property management experience preferred.

· Strong leadership and interpersonal skills.

· Strong risk management skills and ability to think like a building owner.

· Strong performance, supervision, and quality management skills.

· Advanced ability to communicate effectively (in verbal and written form).

· Familiarity with property management software systems such as Yardi and RentCafé.

· Proficient in MS Office (i.e. Word, Excel, Outlook).

· Strategic/critical thinking and problem solving.

· Ability to work well independently and with others, multi-task, be resilient and respond well to change, work well under pressure, be open minded and creative.

Availability and Work Hours:

· Must be available to handle requests as needed outside of normal business hours. Must be available to handle emergencies 24/7.

· Ability to access emails on weekends and be available to resolve issues as needed. 

Physical Requirements:

· Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

· Requires the ability to move within different areas of properties, stand, sit, walk up/down stairs for periods of time.

· Must have a car and a valid driver’s license.

· 30% travel

What We Offer

• Compensation: $120k-$140k 
• Comprehensive benefits package including Medical (BCBS), Dental and Vision Insurance
• Eligibility for participation in a 401(k) plan 
• Paid time off including vacation and sick days 
• 15 Company paid Holidays and your Birthday off 
• A collaborative and entrepreneurial culture committed to innovation and career growth.

Cross Street is an equal opportunity employer and considers all qualified applicants without regard to any characteristic protected by federal, state, or local law. Reasonable accommodations are available upon request by contacting people-culture@yourcrossstreet.com.