Purpose: This full-time, 35-hour/week position is responsible for overseeing all property management and maintenance operations within an assigned portfolio of housing communities. The position provides leadership, supervision, training, quality control, and compliance oversight to ensure all properties operate efficiently, remain financially viable, maintain high occupancy levels, and comply with all federal, state, local, and agency regulations.

Working closely with the Director of Housing Management Operations, the Regional Property Manager assists in developing departmental goals, implementing operational strategies, monitoring performance, and ensuring the effective delivery of asset management services across all assigned communities.

Essential Job Functions:

Oversee all administrative, occupancy, resident relations, and maintenance operations for assigned properties.
Supervise property management and maintenance personnel and provide recommendations regarding personnel matters, as warranted.
Ensure properties operate within approved budgets while maintaining compliance with Authority standards and regulations.
Monitor and maintain annual operating budgets for assigned properties and recommend corrective actions as necessary.
Pursue grants, partnerships, and funding opportunities that support property operations and resident services.
Establish and implement effective rent collection and delinquency reduction strategies.
Maintain accurate, compliant, and up-to-date site-based waiting lists.
Ensure timely processing of applications, admissions, lease-ups, transfers, annual recertifications, interim recertifications, and move-outs.
Maintain occupancy levels consistent with Authority goals and HUD performance standards.
Develop and implement effective marketing strategies to reduce vacancies and increase occupancy.
Ensure the provision of quality, affordable resident services and community partnerships.
Oversee procurement activities and ensure compliance with all procurement policies and procedures.
Participate in after-hours emergency response and maintain on-call availability as required.
Conduct regular quality control reviews and audits of property management and maintenance operations.
Along with the Director, assess the effectiveness and quality of asset management services throughout the portfolio.
Monitor compliance with HUD regulations, LIHTC requirements, Fair Housing laws, Section 504 regulations, VAWA requirements, and Authority policies.
Review files, certifications, waiting lists, inspections, procurement activities, and occupancy records for accuracy and compliance.
Identify operational deficiencies and implement corrective action plans.
Review and recommend revisions to policies, procedures, and practices to improve efficiency, accountability, and compliance.
Assist the Director in establishing and implementing departmental goals, objectives, and performance expectations.
Provide direct supervision, coaching, mentoring, and support to Property Managers and Assistant Property Managers.
Organize and conduct training programs related to:

Occupancy and eligibility
Budget preparation and management
Procurement and inventory control
Personnel supervision
Resident relations and customer service
Lease enforcement and legal processes
Work order procedures
Inspections and compliance
HUD and Tax Credit regulations

Monitor staff performance and ensure compliance with all applicable regulations, policies, procedures, and Authority goals.
Assist the Director with employee evaluations, performance improvement plans, and personnel development.
Foster a culture of accountability, professionalism, teamwork, and customer service excellence
Prepare periodic operational, occupancy, delinquency, maintenance, compliance, and performance reports.
Analyze operational trends and recommend improvements to increase efficiency and effectiveness.
Provide updates and recommendations to the Director regarding property operations, staffing needs, compliance issues, and organizational goals.
Maintain accurate records and documentation to support audits, inspections, and regulatory reviews.
Perform other related duties as assigned.

Knowledge, Skills, and Abilities:

Thorough knowledge of Public Housing, Project-Based Voucher, Housing Choice Voucher, Tax Credit, HOME, and other affordable housing programs.
Thorough knowledge of federal, state, and local housing regulations.
Thorough knowledge of LIHTC compliance and reporting requirements.
Knowledge of HUD occupancy regulations, Fair Housing requirements, and Section 504 accessibility regulations.
Strong leadership and personnel management skills.
Ability to effectively train, coach, and mentor staff.
Ability to analyze operational and financial data and make sound recommendations.
Strong conflict resolution and problem-solving abilities.
Familiarity with dispute resolution and resident relations practices.
Excellent organizational and time management skills.
Ability to communicate professionally and effectively, both verbally and in writing.
Ability to interact effectively with individuals from diverse social, economic, and cultural backgrounds.
Proficiency in Microsoft Office Suite, Adobe products, and property management software systems.

Required Education/ Experience:

Bachelor's Degree in Business Administration, Public Administration, Housing Management, or a related field preferred; equivalent experience may be considered.
Minimum of five (5) years of progressively responsible experience in affordable housing, public housing, property management, or asset management.
Minimum of three (3) years of supervisory experience.
Public Housing Manager certification preferred.
Tax Credit certification preferred.
Must possess and maintain a valid Pennsylvania Driver's License.
Must have access to and use of a personal vehicle.
Ability to work standard business hours and occasional evenings, weekends, or emergency situations as needed.
Ability to be on call 24 hours per day, 7 days per week.

Physical Requirements: Work is performed both in office settings and community settings. Must be physically able to access various physical locations on and off ACHA. Must have a level of manual dexterity sufficient to allow for the operation of a computer, telephone, fax machine, calculator, etc. Ability to move, handle or lift small objects around desk area, i.e. files, computer printouts, reports, calculator, office supplies, etc.

If you require assistance when completing the employment application or you anticipate a need for accommodation during the selection process due to a disability, then please contact the Human Resources Department at 412-402-2436 or HR@achsng.com.

As a condition of employment, the candidate must successfully pass a post-offer physical examination, drug screen, and background security review with regular full-time employment being contingent upon successful completion of a probationary period.

Regional Property Manager

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