Roving Assistant Self-Storage Property Manager

Company: 

At Spartan Investment Group our mission is to improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors, providing an opportunity to grow for our partners, and creating lasting wealth for everyone with whom we conduct business. 

We specifically focus on self-storage (FreeUp Storage) and RV park projects while capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 500 fastest growing private companies in America 3 years in a row and in 2022, we were listed as #40 on the top 100 self-storage operators list. 

Mission: 

As a Roving Assistant Property Manager with FreeUp Storage, you will be responsible for assisting the Property Manager at different locations (Macon, GA) with all aspects of the day-to-day operations of the facility, including but not limited to, renting units, selling merchandise, interacting with customer and tenants, and maintaining the property inside and outside. Our Property Team Members are the first line representation to the Public and must have the ability to provide an excellent customer experience to our customers by giving great customer service while adhering to the company standards and policies.

Outcomes: 

• Show and Rent storage units, parking spaces and office suites. 

• Converting Website, walk in and phone leads into move in rentals. 

• Maintain account receivables by collections, processing payments and performing daily closing procedures to ensure all deposits are accurate. 

• Offer Merchandise for sale and assist in unit size decisions. 

• Greet all new customers and tenants promptly, enthusiastically, and professionally. 

• Resolve all tenant issues in a timely and effective manner or roll up to DM if needed. 

• Ensures that company standards of cleanliness, appearance and professionalism are met. 

• Inspect facility daily for trash, security issues and perform lock checks every morning and afternoon. (Full Walk Through weekly) 

• Perform other essential duties and tasks as assigned. 

Competencies: 

• Communication: Clearly communicates with customers and team members, resolving issues with professionalism and empathy. 
• Business Acumen: Understands property operations and stays current on local regulations, including state lien laws. 
• Customer Centricity: Delivers excellent service by matching storage solutions to customer needs and maintaining a clean, safe facility. 
• Initiative: Proactively identifies and addresses maintenance, safety, and operational needs without prompting. 
• Technology Adaptability: Comfortable using business systems and adopting new tools to improve efficiency and accuracy. (MS office, and experience with an CRM system)  
• Flexibility – Comfortable managing multiple locations and shifting priorities as needed.

Qualifications: 

• Manage Multiple Facilities by following schedule created by DM. 

• Be able and willing to Travel to Multiple Facilities in an Assigned area as required for this position. 

• Possess a valid driver’s license, insurance, and reliable transportation. 

• A self-starter and a passionate desire to perform duties at a high level. 

• 1-3 years of relevant work experience in a customer facing environment, with day-to-day management responsibilities. 

• Some working knowledge of Budgets and P&L. 

• Excellent interpersonal and communication skills. Both on the phone and in person. 

• The ability to work well and perform duties independently and in a team setting. 

• Possess a working knowledge of computers and applications such as Microsoft and Outlook. etc) 

• Have the ability and willingness to perform light maintenance, sweeping, mopping, changing light bulbs, lifting, bending, etc. 

• Work on Saturdays 

• Competitive Full Time Hourly Rate: $18 - $19.50 per hour.
• Quarterly bonus opportunities.
• Comprehensive benefits including 401k with company matching.
• Company paid health, vision, dental, short-term disability, and life insurance.
• Paid time off.

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