RTG Senior Property Manager (Knoxville, TN)

COMPANY OVERVIEW

Realty Trust Group (RTG) is a national leader in providing comprehensive real estate solutions for the healthcare industry. With a team of over 150 dedicated professionals, we serve clients in more than 40 states across the country. Our objective, accountable, and trusted expertise enables us to deliver innovative solutions in healthcare real estate through a comprehensive range of services, including advisory, development, transactions, operations, and regulatory compliance. 

We are honored to have received the "Best Places to Work" recognition from Modern Healthcare for six consecutive years, a testament to our unwavering commitment to fostering an exceptional work environment that values the well-being and professional growth of our employees. Furthermore, RTG was recently named a "Best in Business" company and ranked among the Top Healthcare Development Companies by Modern Healthcare, solidifying our position as a leader in the industry. 

In addition to our accolades, we currently manage a portfolio of over 26 million square feet of healthcare assets and have successfully completed healthcare transactions totaling more than $3 billion, reinforcing our expertise and reputation in the industry. 

With offices in Nashville, Knoxville, and Johnson City, TN; Atlanta, GA; Tampa, FL; Houston, TX; and Greensboro, NC, we are well-positioned to deliver exceptional services tailored to the diverse needs of our clients nationwide. 

JOB DESCRIPTION and RESPONSIBILITIES

The Senior Property Manager is responsible for the administration, operations, and fiscal management of the properties as well as overseeing operations and maintenance, life safety, property appearance, human resource administration, lease administration, accounting and finance, security, parking, tenant relations, and all contractual services for a medical office building portfolio. Senior Property Manager reports directly to the Operations Manager.

Specific responsibilities include: 

• Lease administration and implementation/application of lease provisions from execution through occupancy and end of term.
• Maintain tenant files, certificates of insurance, and other required documents/notices.
• Receive maintenance requests and ensure timely resolution, including response to after-hours emergencies.
• Supervise and train direct reports such as property managers and assistant property managers.
• Oversee and direct engineering staff and service vendors for work orders and capital projects.
• Secure appropriate bids. Negotiate and administer all service contracts.
• Provide limited project management role including onsite coordination of tenant improvements and renovations as well as tenant move processes.
• Focus on tenant satisfaction and retention.
• Assist with financial operations including preparation and administration of property operating and capital budgets as well as support of AP/AR functions.
• Assist in the preparation of monthly financial operations reporting to client/ownership.
• Assist with the development and implementation of internal departmental policies and procedures.
• Provide brokerage/Advisory support includes the following: Support local and regional brokerage activities including leasing and marketing activities for managed properties or other listing activity.
• Support development of RTG local market presence and relationships including active participation in local Property Management networks (e.g., BOMA).
• Provide general working knowledge of market activity/trends and other support for the preparation of market rent studies and fair market value opinions.

 
COMPETENCIES

• Must work well together and in a professional team environment
• Adaptable
• Strong communicator
• Detail oriented
• Organized
• Problem solver
• Multi-tasker
• Self-starter
• Able to accept constructive criticism
• Timely decision-maker

EDUCATION AND EXPERIENCE

• High school graduate. Associate's or Bachelor's degree is preferred. Active real estate license is required, and a professional designation (CPM or RPA) is preferred.
• Minimum of 5 years of property management, facilities management, and/or brokerage experience or equivalent.
• Hospital or Medical Office Building property management experience highly preferred.
• Proficient with Microsoft Office Suite. Experience in Yardi Property Management software preferred. Experience with MLS platforms and other real estate databases (CoStar, LoopNet).

ALLOCATION OF TIME

• Business Client Development – 5%
• Client / Project Work – 85%
• Administrative – 10%

Overnight travel may be required up to 10%.

BENEFITS

RTG offers a competitive compensation package, including an incentive compensation plan, health, life and long term disability insurance; 401(k) with company matching; and profit sharing.