Key Responsibilities

Sales & Leasing Performance

• Convert prospect inquiries into tours and signed leases through strong sales techniques and follow-up

• Conduct professional and engaging apartment tours that showcase the value of the community

• Consistently achieve or exceed leasing goals, closing ratios, and occupancy targets

• Manage the full leasing cycle from initial inquiry through application and move-in

• Maintain strong knowledge of pricing strategies, market conditions, and competitive properties

Lead Management

• Respond promptly to all leads from phone, email, and online sources

• Maintain consistent follow-up with prospects to increase conversion ratios

• Track prospect activity and leasing performance within property management systems

Resident Experience & Retention

• Deliver a high level of customer service to prospects and current residents

• Support resident retention efforts through professional communication and service

• Assist residents with leasing inquiries, renewals, and general questions

Marketing & Traffic Generation

• Support outreach marketing and community engagement efforts to generate traffic

• Maintain knowledge of marketing campaigns and leasing specials

• Promote the community through positive interactions with prospects and residents

Administrative Responsibilities

• Prepare and process lease agreements, applications, and renewal documentation

• Maintain accurate resident files and ensure compliance with company policies and Fair Housing regulations

• Coordinate move-ins and communicate with maintenance to ensure units are ready

Property Presentation

• Ensure model units and tour paths are clean, organized, and show-ready

• Maintain knowledge of available units and upcoming availability

• Work with maintenance and management teams to ensure timely apartment readiness

Qualifications

• 2+ years of multifamily leasing or sales experience preferred

• Proven ability to meet or exceed leasing goals

• Strong closing, communication, and relationship-building skills

• Knowledge of Fair Housing regulations

• Experience with property management software (Entrata, Yardi, AppFolio, or similar) preferred

• Weekend availability required

What Top Performers Bring

• Strong sales mindset with a focus on results

• Consistent follow-up discipline and lead management

• Confidence in conducting tours and asking for the lease

• Ability to manage multiple prospects and deadlines

• High level of professionalism and accountability

Performance Expectations

Successful candidates for this role typically demonstrate:

• Strong tour-to-lease closing ratios

• Consistent lead follow-up and CRM utilization

• Ability to maintain leasing goals in competitive markets

• Professional presentation and communication with prospects and residents