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Catholic Charities Eastern Washington

Senior Maintenance Manager

Catholic Charities Eastern Washington

Location
Onsite (Spokane, Washington · Spokane, Washington)
Employment
Full-time
Level
Senior Level
Posted 1 day ago

About the Role

Catholic Charities Eastern Washington seeks a Senior Maintenance Manager to lead a team of maintenance managers in executing property management strategies. The role ensures operational excellence, financial results, and regulatory compliance across assigned residential portfolios.

Skills

Property maintenance Team leadership Budget management Preventive maintenance Regulatory compliance Technical support Staff training Project management Data analysis Customer service Safety compliance Vendor management Capital improvements Communication Problem solving Time management

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Paid vacation
  • Retirement plan
  • Long-term disability insurance
  • Life insurance
  • Paid holidays
  • Sick leave

Perks

  • Discounted health memberships

Full job details

WE OFFER EXCELLENT BENEFITS:

  • FREE Employee Medical Insurance
  • FREE Employee Dental Insurance
  • FREE Employee Vision Insurance
  • Sick leave (8 hours of paid sick leave per month)
  • Vacation (Minimum of 2 weeks paid vacation)
  • Discounted health memberships
  • Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
  • FREE Long-Term Disability Insurance
  • FREE Life Insurance
  • 13 Paid Holidays


CCEW Mission
Feed the hungry, heal the hurting, welcome the stranger. 


CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.


Job Summary

This position will lead a team of Front Line Maintenance Managers (FLMMs) in the execution of CCEW’s strategy related to property management for the assigned portfolio by directing the maintenance team, implementing policies, programs, and initiatives that achieve budgeted financial results, and developing and leading programs that promote customer satisfaction, operational excellence, and market growth. Create, mentor and manage a cohesive property maintenance team



Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job. 


  1. Supports and refines the daily workflow of an assigned team of FLMMs in support of the Housing Leadership Team’s (HLT’s) monthly and quarterly priorities.
  1. Provides specialized technical support to assistant regional maintenance managers when the maintenance issues at hand rise above the existing skill set. Request for support from the maintenance support group when the situation dictates.
  1. Coordinates filling requests from FLMMs for tools, and materials to accomplish assigned tasks.
  2. Ensures FLMMs are informed of requirements and priorities, while ensuring the Director of Maintenance Operations is informed of work load, feasibility of task accomplishment, barriers to success, and all personnel problems immediately.
  1. Supports team members to ensure work attendance.
  1. Responsible for timely and accurate input of assigned portfolio’s daily and weekly data into Maintenance IQ.
  1. Briefs the Director of Maintenance Operations on Key Performance Indicators (KPIs) on a weekly basis using Maintenance IQ dashboards.
  2. Supports, supervises, and refines quarterly inspections of every property within assigned portfolio in coordination with the Senior Property Manager (SPM), or Regional Property Manager (if applicable). Confirmation of reports from inspections will be delivered to the Senior Property Manager(SPM), and Directors of Operations, Maintenance, and Maintenance Support Group.
  1. Make periodic inspections of work performed by maintenance personnel and report the findings to the Property Manager. Verify company standards are being maintained, and buildings comply with all code and safety requirements; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency. 
  1. Perform routine spot checks of MSDS Manual, property inventory, bed bug logs, work orders and vacant units.
  2. See that regular staff meetings are being held on-site, and that safety training is a point of each meeting and is adequately documented.
  3. Provide a monthly written inspection report for the property staff with follow-up copies to the Director of Maintenance Operations.
  1. Provide technical oversight and leadership within the maintenance department. Assist in evaluating current and prospective maintenance related employees.
  1. Establish goals and expectations for on-shift maintenance supervision, providing training and accountability for meeting department goals and CHC standards.
  1. Ensure preventive maintenance activities are scheduled, executed, and reviewed by established timelines and objectives. Establish and monitor preventive maintenance procedures for on-site maintenance personnel.
  1. Effectively communicate interdepartmental equipment and/or facility problems with management and offer solutions and timelines for correction.
  1. In conjunction with the individual Senior Property Managers, assess the needs and priorities for maintenance and personnel requirements to maintain the property in the best possible condition.
  1. Provide training on-site as needed to aid maintenance personnel in the most efficient performance of their duties. 
  1. Coordinate and balance staff when maintenance staff are on vacation, or a property is shorthanded. 
  1. Track and approve employee timesheets.
  1. Assist in CTED/ REAC/NSPIRE prep and inspections. Report on specific needs and deficiencies on individual properties to the Property Manager.
  1. Assist in the coordination of purchases of tools, parts and supplies to assure the best quality and price available, especially negotiating costs on parts and supplies used by all properties.
  1. Review all maintenance requirements to ensure the most cost-effective methods are available to us in meeting these requirements.
  1. Develop the scope of work for all "Capital Improvements" and conduct bid walks for all work. Oversee this work and approve payments and final sign-off of the projects.
  1. Become familiar with and abide by all company policies and procedures and individual community policies.
  1. Ensures regulatory, COA and Catholic Charities policy compliance on each property. 
  1. Develops and implements systems and processes to enhance the management of the properties. 
  1. Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
  1. Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
  1. As a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
  1. Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
  1. Perform as a team member to ensure that productivity outcome measures are achieved.
  1. Performs related functions necessary to support the mission and core values of Catholic Charities.


Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job. 


Education/Experience: to perform this job successfully, an individual must have a High School Diploma or GED. A minimum of five years’ experience in residential maintenance, customer service. Experience and knowledge of government housing programs, land-lord tenant laws and regulatory requirements; or an equivalent combination of education and experience. 


Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License and ability to drive for work use. Successfully pass background check applicable to position. 

 

Physical Abilities: To perform this job successfully, an individual must be able to:

  • Regularly sit, stand, climb, walk, hear/listen, talk
  • Frequently lift up to 30 pounds, pull/push, carry, grasp, reach, stoop, kneel 
  • Occasionally crawl
  • Clearly see 20+ feet, with or without corrective lenses, ability to focus

 

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

  • Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
  • Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
  • Attendance: ability to consistently arrive and be able to work as scheduled. May be scheduled flexible work hours as needed to complete job expectations. 
  • Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software. Familiar with property management software programs.
  • Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
  • Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics. 
  • Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
  • Language Ability:  ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
  • Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
  • Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work. 
  • Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Supervisory Skills: ability to carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws. Applicable supervisory responsibilities include interviewing, hiring, training, and coaching employees, planning, assigning and directing work, reviewing performance, appraising/disciplining employees when necessary, addressing complaints and questions and resolving problems.


Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be: 

  • Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities. 
  • Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma. 
  • Exposure to dirt and dust, noise, fumes and odors, darkness or poor lighting in performing maintenance work