Senior Operations and Facilities Manager

Position Title: Senior Operations and Facilities Manager

FLSA: Exempt, Full-Time

Compensation Range: $95,000 - $100,000 annually 

Schedule: 40+ hours/week | Monday – Friday, with evenings/weekends as required

Location: 100% On-Site, San Francisco, CA 

Reports To: Director of Operations & Facilities

Mission
Booker T. Washington Community Service Center (BTWCSC) is a historic, Black-led nonprofit organization serving San Francisco for over 100 years. The organization operates a multi-use campus supporting youth development, senior wellness, violence prevention (BSAFE), and food access initiatives.

The Ella Hill Hutch Community Center campus includes indoor program space, administrative offices, gymnasium, and bungalows supporting mental health and clinical services. The organization also operates the Hayes Valley Clubhouse, requiring coordinated, multi-site operational oversight.

Position Summary
The Senior Operations Manager, Site & Facilities reports directly to the Director of Operations & Facilities and is responsible for the execution of daily operations across multiple sites, including the Ella Hill Hutch Community Center campus and the Hayes Valley Clubhouse.

This role serves as the primary on-site operational lead, ensuring all physical spaces, programs, events, and participant transportation services are executed safely and efficiently across both locations.

Essential Duties & Responsibilities

• Campus & Multi-Site Facilities Operations
• Oversee day-to-day operations of all assigned sites, including the Ella Hill Hutch Community Center campus and Hayes Valley Clubhouse.
• Manage indoor program spaces, administrative offices, gymnasium, outdoor areas including tennis courts and grounds, and bungalows supporting mental health and clinical services.
• Ensure all building systems (HVAC, plumbing, electrical) are operational and maintained across sites.
• Execute preventive maintenance plans and coordinate repairs for both locations.
• Maintain safe, clean, and fully functional environments at all facilities.

Event & Program Operations

• Lead operational planning and execution for community events, program activations, and partner use of space across both sites.
• Coordinate logistics including space setup and breakdown, equipment and facility readiness, staffing support, and safety compliance.
• Provide direct operational support to youth programming, senior services, BSAFE programming, and Food 2 Freedom initiatives.
• Ensure all program spaces are prepared and operationally supported.

BSAFE Program Operational Support

• Coordinate and support operational needs for BSAFE program services, including case management services, clinical assessments, and clinical intakes.
• Ensure appropriate space setup, privacy considerations, and readiness for group sessions and individual services.
• Support logistics for group sessions, staff in-service trainings, and activities related to group dynamics.
• Maintain facility readiness for clinical and programmatic use within bungalows and designated spaces.

Transportation Operations (Agency Vans)

• Oversee coordination of participant transportation services, including van pick-up and drop-off operations.
• Develop and manage transportation schedules aligned with program needs across multiple sites.
• Supervise or coordinate staff responsible for driving and transportation logistics.
• Ensure compliance with driver eligibility requirements, vehicle safety inspections, and insurance protocols.
• Establish and enforce transportation safety procedures, including participant accountability and emergency response protocols.
• Coordinate routing between sites to ensure efficient program access.

Personnel Management & Supervision

• Supervise and coordinate operations staff across multiple locations, including Operations Coordinators, Operations Liaisons, janitorial staff, Community Liaisons, and drivers as applicable.
• Manage staff scheduling and site coverage to ensure consistent operational support at both locations.
• Support onboarding, training, and performance management.
• Ensure adherence to safety standards and operational protocols.

Vendor & Contractor Management

• Coordinate and oversee vendors, contractors, and service providers across all sites.
• Ensure compliance with contractual scope, safety requirements, and performance expectations.
• Support procurement processes and vendor onboarding.

Safety, Compliance & Risk Management

• Ensure compliance with City and County of San Francisco codes, fire/life safety regulations, and ADA standards across all facilities.
• Enforce OSHA safety practices across staff and vendors.
• Oversee risk management related to facility operations, public use of space, and transportation services.
• Serve as on-site lead for incident response and emergencies across both locations.
• Support emergency preparedness planning and drills.

Operational Systems & Reporting

• Manage operational workflows including work orders, maintenance tracking, event scheduling, transportation logs, and vendor performance across sites.
• Monitor and report on key metrics such as response times, completion rates, facility readiness, and transportation reliability.
• Utilize systems such as Airtable or similar platforms for tracking and reporting.

Cross-Functional Coordination

• Partner with program teams to align operational and transportation support with program delivery across both locations.
• Serve as liaison between operations, program leadership, and external partners.
• Support coordination between sites to ensure continuity of services and programming.

Qualifications & Experience Required

• 5–8+ years of experience in facilities operations, site management, or building operations.
• 2–4+ years of supervisory experience.
• Experience managing transportation operations or fleet coordination preferred.
• Hands-on experience across HVAC, plumbing, electrical, carpentry, and general maintenance.
• Experience supporting events and high-traffic environments.
• Working knowledge of San Francisco building and safety compliance requirements.
• Familiarity with OSHA safety standards.

Preferred

• Experience in nonprofit or community-based settings.
• Experience managing multi-site or multi-use facilities.
• Familiarity with youth, senior, or community-based programming.
• Experience with digital operations systems such as Airtable or CMMS platforms.
• Valid California driver’s license with a clean driving record preferred.

Core Competencies

• Operational leadership and execution
• Personnel and team management
• Event and program logistics coordination
• Transportation and logistics oversight
• Problem-solving and adaptability
• Communication and stakeholder coordination
• Organization and accountability

Professional Expectations

• Demonstrates leadership, professionalism, and accountability.
• Maintains a proactive and solutions-oriented mindset.
• Supports a mission-driven, community-centered environment.
• Effectively manages competing operational priorities across multiple sites.

Physical Requirements

• Ability to lift up to 35 pounds safely
• Ability to stand and walk for extended periods
• Ability to travel between sites as required
• Ability to respond to emergencies as needed

Benefits & Compensation
BTWCSC offers a competitive benefits package, including 100% employer-covered health, dental, and vision insurance, paid time off and organizational closure periods, retirement plan with employer contribution, commuter benefits, life and disability insurance, professional development opportunities, wellness benefits, and on-site meal access.

Equal Opportunity Statement
BTWCSC is an Equal Opportunity Employer committed to fostering an inclusive and equitable workplace. All applicants will receive consideration without regard to protected status under applicable laws.