Senior Property Manager - Multi-Site

This position supports Pointe East Apartments and The Landing in Fife, WA. This property has 166 total units. Feel free to visit the property website below to learn more about this location. 
Pointe East
The Landing Apartments in Fife, Washington | Pet-Friendly

Who We Are:  
11Residential is a property management company specializing in residential multifamily properties in the Western United States. Our mission is to provide a quality living environment that enriches the lives of our residents. We firmly believe that when employees feel valued, our communities prosper. Guided by our foundational principles of integrity, compassion, teamwork, inclusion, growth, and customer service, we are dedicated to fostering an engaging and supportive workplace culture. 
       
We are interested in finding talented individuals who are driven and empowered to become successful as they help build comfortable and welcoming communities. Throughout our company, you will find the guidance and support needed to inspire and challenge you to achieve success. Come join Team 11 in shaping exceptional living spaces for all! 

Discover more at about us and our communities at https://www.11residential.com.  

Position Summary 

As a Senior Property Manager (Multi-Site), you will oversee the day-to-day operations and management of multiple designated communities, including leading and supporting a diverse team of property management professionals. In this role, you will ensure exceptional service delivery, resident satisfaction, and overall operational efficiency. Your responsibilities will include leasing, marketing, financial management, staff supervision, and fostering a sense of community among residents.  

Additionally, you will partner with your Regional Property Manager, to help uphold 11 Residential’s operational standards and support the consistent application of company policies and procedures.    

This position requires strong performance at your properties while effectively leading and managing your team members. 

 
What you'll be doing 

• Maintain high property occupancy rates through effective resident retention strategies and tailored leasing and marketing approaches at multiple sites with an elevated unit count.  

• Supervise maintenance and leasing staff, delegate tasks, provide training and coaching, and ensure timely completion of work across your sites.  

• Review and approve lease applications, ensuring compliance with company policies and standards. 

• Stay informed about current market conditions and competition to optimize property performance. 

• Increase revenue while managing controllable expenses, including revenue collections and delinquency control. 

• Provide exceptional customer service to residents, promptly addressing any issues or concerns. 

• Oversee maintenance operations to ensure timely completion of service requests and adherence to quality standards, including managing positive relationships with vendors and negotiating contracts. 

• Coordinate resident activities and communication, including monthly newsletters and community events. 

• Prepare and deliver financial and marketing reports to stakeholders in a timely manner. 

• Manage the property budget and adhere to budgetary guidelines and purchasing protocols. 

• Maintain strong working knowledge of systems and processes such as Yardi Voyager, CRM IQ, RentCafé, HappyCo, Grace Hill, Employee Handbook, various new hire training materials, and other 11 Residential operational systems.  

• Continuously learn, utilize, and assist with various workplace applications and tools to expand your individual and the company’s capabilities. 

• Conduct regular property inspections to maintain curb appeal and address maintenance needs. 

• Collaborate with leadership and Human Resources on various functions, including recruitment, performance management, and employee relations. 

• Maintain a flexible schedule to meet operational needs and varying schedule requirements.   

• Assist other properties, if needed, to support overall operational goals. 

• Fulfill any other duties assigned by management based on business needs. 

Education and Qualifications 

• 5+ years of experience in managing multifamily properties is required, with direct experience of on-site operations people management highly preferred.   

• Multi-site property management experience is highly preferred. 

• Strong Proficiency in using Yardi Property Management Software, HappyCo, RentCafe, CRM IQ, Grace Hill, and other 11 Residential software platforms. 

• Proficient in Microsoft Office Suite including Word, Outlook, Excel, and Teams. 

• Strong knowledge of Fair Housing laws, and company policies and procedures.   

• A CAM or other industry specific certifications are a plus.   

• Must possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service. 

• Being bilingual in English and Spanish is an advantage. 

• High school diploma or equivalent (GED) required. 

• Must hold and maintain a valid driver's license. 

• Must be able to work on-site. This position is not eligible for remote work.  

Compensation  

• The base compensation range for this position is $36 to $38 per hour. 

• In addition to the base pay, this role offers exciting opportunities for performance-driven bonuses. Join us on this exciting journey where your hard work and dedication are not only valued but also rewarded.   

• Exact compensation may vary based on skills, experience, and location.  

 
Benefits  

• Medical, dental, and vision insurance coverages.  

• Health savings account.  

• 401(k) with a 4% company match.  

• 30% Employee Rental Discount based on availability.  

• Mileage Stipend or reimbursement for travelling positions.    

• Education Reimbursement program. 

• Paid Time Off – Vacation, Sick, Paid Holidays, Birthday Holiday, Service Day, and Health & Wellness Day. 

• Exciting growth and development opportunities.  

 
Physical Requirements  
To successfully perform the essential functions of this job, the employee must be able to:  

• Perform work in a professional office environment. 

• Must be able to use standard office equipment such as computers, phones, photocopiers, and fax machines. 

• Regularly required to sit, and to move about the various work environments to train, monitor and ensure compliance with all company requirements. 

• This role requires the ability to walk the property (or properties) regularly, including climbing stairs, to show apartment homes and amenities to prospective residents. 

• The position may involve standing for extended periods and moving throughout the community in various weather conditions. 

• Verbally communicate with employees, co-workers and customers in person, virtually, and by phone. 

• Lift, push, and pull up to 25 pounds. 

• Travel to various worksites that may require overnight stays, flights, and/or prolonged travel in a vehicle. 

 
The above statements are intended to describe the general nature and level of requirements for the work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.   
 
EEO Statement  
11Residential is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.    
 
You must be able to pass a criminal background check and drug test. A positive result of Marijuana/THC does not disqualify candidates in states where it is legal.