Sr. Director of Housing & Property Management

POSITION TYPE: Hybrid

PAY RANGE: $125,000 - $145,000 depending on years of experience

POSITION SUMMARY

The Clinical Housing Department comprises several programs committed to supporting individuals, families, and communities by establishing and maintaining safe, decent, and affordable homes as a part of their whole health recovery journey. The Senior Director of Housing and Property Management provides strategic leadership, operational oversight, and financial and regulatory accountability for Community Connections' housing portfolio, including 46 agency-owned properties, leased properties, and assigned housing subsidy and voucher programs.

The Senior Director serves as the organization's housing leader for asset management, property performance, and subsidy administration, with responsibility for safeguarding the organization's real estate investments, ensuring financial and regulatory accountability, maintaining safe and habitable housing, and advancing housing stability for individuals and families served by Community Connections. The position is accountable for measurable improvements in operational efficiency, property utilization, financial performance, risk mitigation, and coordination between housing operations and clinical services.

KEY RESPONSIBILITIES

1. Operational Oversight and Leadership

• Portfolio Operations: Direct housing portfolio and subsidy operations to ensure consistent service quality and effective implementation of departmental priorities.
• Staff Leadership and Accountability: Recruit, supervise, develop, and evaluate assigned staff; establish work priorities and performance expectations, and ensure adherence to agency policies and procedures.
• Cross-Departmental Coordination and Accountability: Establish clear responsibilities, decision-making protocols, and accountability across Housing, Facilities, Finance, and Clinical Services to ensure timely resolution of operational issues.
• Budget Administration: Manage operating and capital budgets with Finance, including expenditure controls, rent collections, arrears, housing assistance payments, and reconciliation of housing-related revenue and charges.
• Asset Management and Financial Accountability: Oversee the financial performance, efficient utilization, and long-term sustainability of CCI's housing portfolio, including operating costs, revenue, capital improvements, and asset preservation.
• Regulatory Compliance: Ensure compliance with applicable federal and District housing laws and regulations, including the Fair Housing Act, DC Human Rights Act, ADA, VAWA, and applicable reasonable accommodation requirements, as well as housing and building codes, lead safety, fire and life-safety standards, and licensing requirements.
• Performance Monitoring: Monitor and report key property and subsidy performance indicators, including vacancies, maintenance completion, inspection compliance, and subsidy utilization.
• Records Management: Maintain accurate, confidential, and audit-ready files and records in Yardi and other applicable systems.
• Audits and Corrective Actions: Coordinate responses to audits, compliance reviews, and corrective action requirements for housing and subsidy operations.
• Strategic Planning and Improvement: Support organizational planning, policy development, process improvement, and special initiatives.
• Professional Development: Participate in ongoing professional development and training offered or required by Community Connections, DBH, DHS, DCHA, HUD, and other regulatory or funding entities.
• External Relations: Represent Community Connections in housing matters and maintain relationships with government agencies, funders, and community partners.
• Additional Responsibilities: Other duties may be assigned.

1. Property Management

• Property Operations: Oversee daily property operations, including unit turns, maintenance, building systems, property conditions, and unit readiness.
• Property Inspections: Direct routine, special, regulatory, and requested property inspections; track and verify correction of deficiencies within required timeframes.
• Vendor and Contractor Management: Manage vendor and contractor operations, including procurement, credentialing and insurance verification, work orders and authorization, performance monitoring and verification of completed work, and invoice review and approval.
• Emergency Response Coverage: Establish and participate in 24/7 after-hours emergency response coverage, including the on-call rotation and required incident reporting and follow-up.
• Risk Management and Emergency Preparedness: Ensure effective risk mitigation, emergency preparedness, resident safety, and timely resolution of property-related incidents, hazards, and regulatory deficiencies.
• Capital Planning and Insurance: Maintain a multi-year capital improvement plan, prioritize projects based on property conditions and available resources, oversee rehabilitation projects, and administer property insurance and claims.
• Property Security and Access: Oversee property access controls, including the agency's key lockbox, key inventory, and lockout procedures, to ensure security, accountability, and appropriate access to agency-owned properties.
• Housing Stability and Eviction Prevention: Collaborate with clinical teams to promote housing retention, proactively address tenancy concerns, prevent avoidable evictions, and ensure property management practices align with CCI's recovery-oriented mission.
• Lease Enforcement and Legal Compliance: Oversee lease enforcement and, when necessary, eviction proceedings in consultation with agency leadership and legal counsel, consistent with applicable law, program requirements, and agency policy.

1. Subsidy Administration

• HUD Program Compliance: Ensure compliance with applicable HUD Mainstream Housing Choice Voucher requirements, the HCVP Administrative Plan, HUD notices and guidance, public participation and hearing requirements, and contractual and reporting obligations applicable to the program.
• Subsidy Program Administration: Supervise subsidy administration, including waiting list management, participant briefings, voucher issuance, eligibility determinations, income and asset verification, rent and subsidy calculations, annual and interim reexaminations, leasing activities, and other required program actions.
• HCVP Inspections: Direct and manage HCVP inspections for voucher assisted units, ensuring compliance with applicable HUD inspection standards (NSPIRE-V), timely issuance and correction of deficiency notices, appropriate enforcement actions, including Housing Assistance Payment (HAP) abatements, and adherence to regulatory timeframes.
• Owner and Landlord Relations: Oversee owner and landlord participation, HAP contracting, rent reasonableness, owner/landlord rent requests, payment administration, and resolution of escalated landlord or participant concerns.
• Participant Due Process: Ensure participant due process, including notices, informal reviews and hearings, repayment agreements, and handling of program violations, in accordance with program requirements.
• HUD Planning and Reporting: Ensure timely development and submission of required HUD plans, including applicable Annual and Five-Year PHA Plans.

DESIRED KNOWLEDGE & SKILLS

• Bachelor's degree in business administration, finance, real estate, social services, or a related field required; master's degree preferred.
• At least 10 years of experience in affordable, subsidized, or assisted housing or property management, including 5 years in a leadership role.
• Experience administering or overseeing a Housing Choice Voucher Program or similar HUD-assisted program.
• Demonstrated knowledge of property operations, building systems, inspections, and capital projects.
• Strong budgeting, financial analysis, internal controls, and audit-readiness skills.
• Proficiency in Microsoft Office, especially Excel, and Yardi or a comparable system.
• Understanding of trauma-informed care, harm reduction, and Housing First, and of the needs of people with mental health and addiction histories.
• Excellent communication, negotiation, and conflict-resolution skills.
• Valid driver's license and ability to pass a background check.

COMMUNITY CONNECTIONS OFFERS GREAT BENEFITS INCLUDING:

• Generous PTO, including sick, vacation, and 9 paid holidays
• Medical, Dental, and Vision Insurance
• Medical and Dependent Flexible Spending Accounts
• Agency paid life insurance
• Employee paid Voluntary life insurance
• Employee Assistance Program
• 403(b) Retirement plan
• Educational Assistance
• CEU & Licensure Reimbursement
• Professional and leadership development to include supervision hours for those on track for clinical licensure