TOPS - Community Manager Specialist - Phoenix, AZ

Company Overview 

Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.   

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.    

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.   

TOPS Community Manager Specialist 

The TOPS Community Manager Specialist is a floating leadership role within Asset Living’s internal talent agency (TOPS). This position provides short-term (1–90 day) on-site operational leadership to communities experiencing staffing transitions, vacancies, new acquisitions, performance needs, or stabilization efforts. 

The role mirrors all responsibilities of a standard Community Manager while providing rapid-deployment support, stabilizing site operations, and ensuring compliance with Asset’s policies, procedures, and service standards. The TOPS Community Manager Specialist must be highly adaptable, capable of quickly assessing operational gaps, and skilled in stepping into leadership roles with little transition time. 

Assignments vary and may include multifamily, affordable, BTR, active adult, or student housing environments. 

Essential Duties & Responsibilities

Operational Leadership & Site Oversight 

• Oversee daily operations of assigned communities in alignment with Asset Living Community Manager expectations.
• Ensure compliance with company policies, safety practices, fair housing, and operational standards.
• Conduct daily property walks, risk assessments, and quality checks.
• Lead the emergency response process for the community while on assignment. 

Personnel Management 

• Provide short-term supervision, coaching, and direction to on-site staff; ensure operational continuity.
• Support hiring, onboarding, and training needs as requested by Regional leadership.
• Promote teamwork, stability, and performance during temporary leadership transitions. 

Financial & Administrative Management 

• Ensure timely rent collection, deposit reconciliation, invoice processing, and accurate financial reporting.
• Support or create budgets/forecasts as assigned; identify trends and recommend corrective actions.
• Review and approve resident files, leases, renewals, and required documentation. 

Strategic Leasing Management 

• Ensure leasing and marketing strategies are executed effectively—closure rates, follow-up, documentation, and reporting. 
• Assist with resident satisfaction initiatives, retention efforts, and event execution.
• Support leasing teams in achieving occupancy goals and stabilizing performance. 

Maintenance & Risk Management 

• Monitor service request turnaround times; ensure resident expectations are met.
• Ensure property appearance standards are maintained through inspections and timely repair oversight.
• Coordinate with maintenance, contractors, and vendors to ensure work is completed safely and efficiently. 

Assignment Readiness & Adaptability 

• Rapidly assess operational strengths, gaps, and priorities at each assignment to ensure smooth continuity.
• Provide high-confidence leadership during transitions such as turnovers, manager vacancies, or property onboarding.
• Serve as an Asset Living culture ambassador, modeling best practices and reinforcing departmental standards.

Travel

• Travel is required to fulfill work assignments and responsibilities, including supporting property operations, attending training sessions, participating in conferences, and engaging in other business-related activities. Assignments are based on business needs and may require travel to locations within or outside of the employee's home state. Employees must be able to travel as necessary, including travel requiring flights and/or overnight stays. 

Education & Experience

• High school diploma required; bachelor’s degree preferred.
• Two to four years of property management experience preferred.
• CAM or ARM certification preferred.
• Ability to learn and execute all on-site software functions.
• Knowledge of Fair Housing and OSHA requirements.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.