Apartment Leasing Consultant

Overview

The Apartment Consultant supports multiple conventional, market-rate multifamily communities by providing high-quality leasing, sales, and customer service coverage where it is needed most. This role is designed for a flexible, results-driven professional who thrives in a fast-paced environment, adapts quickly to different communities, and plays a critical role in maintaining occupancy, leasing velocity, and resident satisfaction across assigned sites.

Location: South Bend, IN

Reports to: Regional Property Manager (Conventional, Multifamily)  

Key Responsibilities

Leasing & Sales Performance

• Serve as the primary leasing point of contact at assigned communities during coverage periods

• Conduct apartment tours (in-person and virtual) and follow up with prospects through phone, email, text, and in-person communication

• Convert leads to leases by effectively presenting community features, pricing, availability, and lease terms

• Execute new leases, renewals, and required documentation in accordance with company policies and Fair Housing regulations

• Meet or exceed leasing goals, occupancy targets, and lead-to-lease conversion expectations

• Support retention efforts by assisting with renewals, transfers, and resident communication

Resident Experience & Customer Service

• Deliver a professional, welcoming, and consistent customer experience to prospects and residents

• Respond promptly to walk-ins, phone calls, emails, and online inquiries in alignment with leasing response standards

• Partner with maintenance and property teams to follow up on service needs and resident requests

• De-escalate resident concerns with professionalism and escalate issues appropriately when needed

• Represent the company positively within the community and with ownership groups

Administrative, Marketing & Compliance Support

• Accurately enter, update, and maintain prospect, applicant, and resident data in property management and CRM systems

• Manage and follow up on leads generated through ILS platforms (e.g., Apartments.com, Zillow, RentCafe)

• Process applications, screenings, verifications, and compliance documentation in a timely manner

• Ensure leasing offices, model units, and tour paths are clean, organized, and presentation-ready

• Adhere to all federal, state, and local Fair Housing laws and participate in required compliance training

• Provide feedback to leadership on leasing trends, prospect feedback, and operational opportunities

Multi-Site Coverage & Flexibility

• Float between multiple assigned communities based on leasing demand, staffing needs, PTO coverage, vacancies, lease-ups, or special initiatives

• Quickly learn and adapt to different community layouts, pricing structures, and operational processes

• Provide short-notice or scheduled coverage as business needs evolve

• Support lease-up, stabilization, or rapid-response leasing efforts as assigned

Qualifications

Education & Experience

• High school diploma or equivalent required; additional education or certifications in real estate, business, or hospitality preferred

• Minimum of 1 year of experience in multifamily leasing, property management, hospitality, or customer-facing sales preferred

• Experience working across multiple sites, in a floating role, or in high-volume leasing environments strongly preferred

• Experience with market-rate, conventional multifamily communities preferred

Skills & Competencies

• Strong sales mindset with the ability to close leases and achieve performance goals

• Excellent written and verbal communication skills

• Highly adaptable, organized, and comfortable working in changing environments

• Ability to work independently while collaborating with multiple onsite teams

• Strong time-management skills and attention to detail

• Proficiency with leasing software and CRM systems (Yardi, RealPage, Entrata, OneSite, or similar preferred)

• Ability to work weekends and evenings based on leasing schedules and business needs

Why Join Our Team?

At Bradley Company, we believe our people are the foundation of our success. The Apartment Leasing Consultant role offers exposure to multiple communities, leadership teams, and ownership groups, making it an ideal opportunity for someone looking to grow within multifamily operations while gaining broad, hands-on experience. This role provides variety, visibility, and impact through work across different properties and operational styles. You’ll have the opportunity to strengthen your leasing and sales skills, build strong relationships with onsite teams, and contribute directly to occupancy and resident experience outcomes. Bradley Company offers a collaborative culture that values accountability, service excellence, and professional development, with opportunities for performance-based growth and advancement within the organization. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Please note, this list of essential functions is not exhaustive and may be supplemented as necessary. 

Bradley Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.