Assistant Property Manager

 

Overview

P&H Investment is seeking a highly organized, customer-focused Assistant Property Manager to support the management of a portfolio of condominium and homeowner associations. This role works closely with other Property Managers to ensure smooth day-to-day operations, provide exceptional service to Association Boards and owners, coordinate maintenance activities, and assist with administrative and financial tasks. This is an excellent opportunity for someone looking to build a career in association management.

 

·         Assist the Property Managers in the daily management of assigned condominium and homeowner associations.

·         Serve as a secondary point of contact for Board members, homeowners, residents, and vendors.

·         Help prepare board meeting agendas, meeting packets, minutes, and follow-up documentation.

·         Respond promptly and professionally to owner inquiries and service requests.

·         Assist with owner communications, including notices, newsletters, community updates, and violation correspondence.

·         Conduct routine property inspections with Property Managers to identify maintenance needs and ensure community standards are  maintained.

·         Create, track, and update work orders through completion using AppFolio.

·         Assist with the coordination of maintenance staff and vendors to schedule repairs, inspections, and preventative maintenance.

·         Maintain accurate records of maintenance activities, vendor information, and community documentation.

·         Assist with invoice processing, bid collection, and financial recordkeeping.

·         Support annual budget preparation, reserve study coordination, and financial reporting as assigned.

·         Monitor compliance with governing documents, community rules, and vendor contracts, reporting concerns to Property Managers.

·         Utilize AppFolio and Microsoft Office to maintain records, communicate with residents, and generate reports.

·         Contribute ideas for improving operational efficiency and resident satisfaction.

·         Maintain a valid driver's license and travel to assigned communities as needed.

·         Regular, in-person attendance is required due to the collaborative and customer-facing nature of this position.

·         Perform other related duties as assigned.

·         Excellent customer service and interpersonal skills.

·         Strong verbal and written communication abilities.

·         Highly organized with strong attention to detail.

·         Ability to prioritize multiple tasks in a fast-paced environment.

·         Ability to work independently while collaborating effectively with a team.

·         Strong problem-solving and critical-thinking skills.

·         Proficiency in Microsoft Office (Word, Excel, Outlook).

·         Experience with AppFolio or similar property management software is preferred.

·         Self-motivated with a willingness to learn and grow professionally.

Qualifications

·         Associate's or Bachelor's degree in Business, Property Management, Construction Management, Project Management, or a related field preferred.

·         One to three years of experience in property management, HOA/community association management, customer service, administrative support, or a related field preferred.

·         Experience with HOA/association management is a plus but not required.

Working Conditions

Benefits

We are an equal opportunity employer.