Assistant Property Manager

• Ensuring waitlist is always fresh with viable leads and current household information. Assist pre-applicants with the process of being added to the waitlist through Rent Café. 
• Responsible for all new resident application activities including resident education on qualification process and lease terms, lease processing through Rent Café and internal move-in paperwork. 
• Weekly attention to be paid to vacancy at the property to ensure properties remain at above budgeted vacancy.
• Consistently market the properties to high standards by optimizing curb appeal. 
• Prepare and maintain appropriate leases, lease renewals and annual re-certifications for all funding sources timely 
• Walk residents through the recertification process. Maintain complete, accurate and audit ready files both physically and digitally. In Rent Café when applicable
• Proactively manage housing partner subsidy programs and relationships. 
• Follow up with 3rd parties that promised payment on behalf of new tenant for the initial Security Deposit and/or 1st month’s rent
• Ensure rent portion letters are received timely and include annual increases for renewals
• When assigned a community with market rate units, actively track and make rental rate adjustments based on market competition, properly market these units as needed, ensure timely and optimized renewals and new leases. 
• Assist the Property Manager with all general management of their assigned apartment developments
• Maintain quality of product by walking property regularly and documenting any items that need to be addressed. Bring forward any concerns to the attention of the PM. 
• Process transfer requests, reasonable accommodation requests and address resident concerns. 
• Calculate and process tenant portions when specific programs require (PHA, 811, etc) 
• Share best practices with colleagues not only within the assigned region but more broadly within RPM.
• Practice exceptional customer service, professionalism, safe work practices daily. 
• Partner and work closely with all departments within RPM Development Group.
• Work beyond the narrow and specific job responsibilities to advance the goals of the company.

Expectations 

1. Property Performance

• Property inspection results will be consistently excellent
• Resident satisfaction surveys will yield consistently positive results

1. Leasing

• Maintain minimum of 97.5% occupancy at each property.
• Operational Properties: Vacant units are to be turned and occupied within 62 days. 
• All move-out paperwork (including required back charges) is required to be completed and sent to your Regional PM within 3 business days (or 1 business days for lock outs).

1. Compliance

• Complete Annual recertifications ensuring properties maintain continued compliance. 
• Ensure 75% of all recertifications closed out 60 days before the lease's expiration and 100% of recertifications due within 30 days of lease expiration.

1. Professional Development

• Pursue professional development by attending a minimum of two seminars/classes of professional education available within the apartment industry. 

• High School Diploma required/College degree preferred/APM a plus
• Two years of increasing property management responsibility to include all aspects of a multi-site operation.
• Maintain certifications for the LIHTC program and be a Notary Public. (or obtain within 90 days of employment)
• Knowledge of market rate housing if required for your property(s). 
• Technology literacy and a solid understanding of operating software, Yardi experience preferred. 

• Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties)

• Ability to work periodic flexible hours is required. 
• Ability to work at property locations within or near transitional neighborhoods
• Ability to climb stairs, take elevators, bend, squat, reach overhead and lift up to 15 pounds at times.