Assistant Property Manager at Lancaster Commons

Benefits Package: 

• Medical insurance at no cost to the employee
• Dental insurance at no cost to the employee
• Supplemental insurance available at employee expense (Vision Insurance, Life and AD&D Insurance, Critical Illness Insurance, Accident Protection Plan Insurance, Hospital Indemnity Protection Plan Insurance)

• 401k enrollment program available
• Life Balance Program access for associate-only discounts
• Paid time off, accrued through the year at 5.66 hours per pay period (136 hours per year).
• 8 paid holidays off per year (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, New Year’s Day)

Administrative: 

• Comply with all Fair Housing and Equal Housing Opportunities requirements 
• Comply with appropriate state landlord/tenant statutes 
• Attend training and development seminars 

Operational & Financial: 

• Advertise and promote the property 
• Utilize industry specific software for lead management 
• Provide tours to prospective and current residents
• Complete full cycle lease process with prospective residents
• Ensure compliance with renter’s insurance 
• Maintain resident occupancy of 95% 
• Ensure the timely collection of rent and other ancillary revenue
• Assist Property Manager with delinquency process 
• Assist Property Manager with processing vendor invoices 

• Other duties as assigned by Property Manager

Resident Experience: 

• Engage with your prospective and current tenants using a professional and courteous approach
• Navigate priority changes to respond to and resolve unforeseen issues or emergencies 
• Reduce tenant turnover by identifying tenant relation issues, mediating between parties, and recommending solutions 
• Complete quality assurance calls following up on completed work orders 
• Facilitate resident events 

What You’ll Need:  

• Authorization to work in the United States 
• High School Diploma or equivalent 
• 1+ years of experience in multi-family property management 
• Yardi Voyager and CRM experience preferred 
• Proficient in Microsoft Office Applications including, Outlook, Word, and Excel
• Demonstrates teamwork, good hygiene, ethical behavior and integrity, excellent customer service and communication skills, ability to multi-task, resolve conflicts, engage in cost/benefit analytical decision-making, and ambition for continuous professional development

Your Work Environment:  

• Approximately 80% in office environment using a computer and phone
• Approximately 20% inspecting property grounds, including apartments, building structure, landscaping, and signage which may require the ability to climb stairs, ladders and maneuver walkways

• Ability to carry or move objects weighing up to 20 pounds

Mission Statement: 

“Affinity doesn’t just manage an asset – we cultivate an investment. We want you, as our newest associate, to come along for the ride, and ultimately, have a chance to steer the ship.”

INTEGRITY, INITIATIVE, INNOVATION