Assistant Property Manager - Certified Occupancy Specialist

Description

OVERVIEW

Join our team at RHM as a Certified Occupancy Specialist / Assistant Property Manager (COS/APM)! In this key role, you will work closely with the Property Manager to ensure the smooth operation of our apartment community in Cleveland, OH. You’ll play a vital part in driving financial growth, supporting the development of our team, and fostering positive relationships with residents. This is an excellent opportunity for individuals who are passionate about affordable housing management, eager to make a meaningful community, and seeking career growth in a dynamic and rewarding environment.

RESPONSIBILITIES

• Assist the property manager in ensuring the property is rented to its fullest capacity while representing the company professionally at all times.
• Confirm completion of all leases and corresponding paperwork, accurately inputting data into the Yardi System in a timely manner.
• Maintain proper organization of current resident files and assist the property manager in answering phones and entering work orders into Yardi.
• Adhere to procedures for processing eligible applicants within program guidelines, such as HUD regulations.
• Process all Section 8 and LIHTC Tenant Income Certification (TIC).
• Process EIV reports, address any findings, maintain master binder, and adhere to security standards.
• Complete lease agreements with new residents, outlining occupancy terms and conditions and handling relevant paperwork.
• Ensure completeness and organization of new move-in files, attending training sessions as required by RHM Real Estate Group.
• Minimize property vacancy loss by efficiently processing multiple applicants upon notice of intent to vacate/evict by current residents.
• Cooperate with compliance staff to provide necessary information for audits, inspections, and annual reports to lenders and regulatory agencies.
• Utilize effective techniques and company guidelines to orient and train new personnel consistently.
• Maintain staff efficiency through ongoing training, instruction, counseling, and leadership.
• Provide support to staff, fostering teamwork and setting an example for a harmonious work environment.
• Conduct daily property walks to demonstrate management presence and monitor overall property appearance.
• Record and communicate all service requests appropriately to maintenance staff.
• Learn and ensure compliance with company, local, state, and federal safety regulations.
• Emphasize a "safety first" principle among staff members.
• Other duties as assigned.

REQUIREMENTS

• High School Degree or GED required - Bachelor's degree in Social Work, Real Estate Management, or related field preferred
• COS (Certified Occupancy Specialist) certification strongly preferred
• 3+ years previous experience in property management, affordable housing management, or related field required
• Proficiency in property management software, such as Yardi, and MS Office Suite.
• Strong understanding of HUD regulations and other affordable housing program guidelines
• Excellent communication skills, both verbal and written, with the ability to interact professionally with residents, staff, and external stakeholders
• Detail-oriented with strong organizational skills to maintain accurate records and documentation
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Demonstrated problem-solving skills and the ability to handle difficult situations with diplomacy and tact
• Familiarity with Section 8 and LIHTC Tenant Income Certification processes
• Knowledge of EIV compliance and reporting standards preferred
• Commitment to maintaining confidentiality and handling sensitive information with discretion
• Must embody RHM’s core values: Teamwork, Will to Win, Loyal and Be a Good Person

COMPENSATION & BENEFITS

• Starting pay rate is $24.00 per hour
• Medical, dental, vision, and other ancillary plans
• 100% employer-paid life insurance policy and long-term disability coverage
• 401k participation after 1 year, with employer matching
• Paid time off: holidays, and PTO to support work-life balance

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Why Build Your Career with RHM Real Estate Group?

At RHM Real Estate Group, we are a dynamic and rapidly growing real estate firm that invests, develops, and manages multi-family and commercial properties. Our diverse portfolio includes both market-rate and affordable housing, as well as commercial real estate. We are dedicated to fostering a culture of teamwork, integrity, and commitment. Our core values — teamwork, will to win, be a good person, and loyalty — guide everything we do.

You will have the opportunity to collaborate with professionals from various teams, including operations, facilities management, accounting, human resources, and compliance, all working together to ensure success. We offer competitive wages, robust benefits, and a clear path for growth. If you're looking for a company where you can grow, contribute, and thrive, RHM Real Estate Group is the place for you.

RHM Real Estate Group is an equal opportunity employer. All applicants will be considered for employment without regard to age, marital, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.