Assistant Property Manager

Description

About the Role

Sharpline Communities is seeking a highly organized, customer-focused, and results-driven Assistant Property Manager to support the daily operations of our Columbus, Ohio apartment communities. The Assistant Property Manager partners closely with the Property Manager to drive occupancy, resident satisfaction, rent collections, financial performance, and operational excellence while delivering an exceptional resident experience.

This role serves as a key leader on-site and is responsible for assisting with leasing, resident relations, delinquency management, financial administration, reporting, and compliance. The ideal candidate thrives in a fast-paced environment, embraces accountability, and is committed to maintaining Sharpline Communities' high standards of service and performance.

At Sharpline Communities, we are committed to creating exceptional communities where residents love to live and employees thrive. We believe in accountability, transparency, professional growth, and delivering an outstanding resident experience. Our team members are empowered to make an impact while contributing to the success of a growing multifamily portfolio.

Essential Responsibilities

Leasing & Occupancy

• Support leasing efforts to achieve and maintain occupancy goals.
• Conduct apartment tours and effectively communicate community features and benefits.
• Follow up on all leads according to company standards.
• Process applications and coordinate move-in procedures.
• Assist with resident retention initiatives and renewal efforts.
• Monitor lease expirations and proactively engage residents regarding renewals.
• Ensure pricing and lease offers are accurate and compliant with company policies.

Resident Relations

• Deliver exceptional customer service to current and prospective residents.
• Address resident concerns promptly and professionally.
• Assist in resolving conflicts while maintaining positive resident relationships.
• Coordinate resident events and engagement initiatives.
• Maintain consistent communication with residents regarding community updates and policies.

Financial & Administrative Management

• Assist with rent collection efforts and delinquency management.
• Contact residents regarding past-due balances and payment arrangements.
• Process and track resident payments accurately.
• Maintain resident ledgers and ensure proper documentation.
• Assist in preparing monthly reports and financial summaries.
• Review move-out charges and ensure supporting documentation is complete.
• Support budget adherence and expense management initiatives.

Delinquency & Collections

• Monitor delinquency reports daily.
• Conduct collection calls and correspondence.
• Maintain accurate collection notes and documentation.
• Assist with payment plans in accordance with company policy.
• Coordinate eviction preparation and documentation as necessary.
• Ensure all collection activities comply with company procedures and applicable laws.

Property Operations

• Support daily office operations and administrative functions.
• Assist with vendor coordination and resident communication regarding service requests.
• Ensure resident files remain complete and audit-ready.
• Maintain compliance with Fair Housing and company policies.
• Assist with property inspections and operational audits.
• Support implementation of company initiatives, programs, and operational procedures.
• Travel between community sites as needed to support operations.

Marketing & Reputation Management

• Assist with online reputation management and review responses.
• Support social media and community marketing efforts.
• Ensure listing information remains accurate across advertising platforms.
• Help execute community outreach and resident referral program

Requirements

Successful candidates will consistently demonstrate:

• Exceptional customer service skills.
• Strong attention to detail and accuracy.
• Professional communication and conflict resolution abilities.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Positive attitude and team-oriented mindset.
• Ownership and accountability for results.
• Commitment to Sharpline Communities' service standards.

Required Qualifications:

• High school diploma or equivalent.
• 2 years' experience in a leasing or assistant property manager role
• Minimum 1 year of customer service, administrative, leasing, or property management experience.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office Suite.
• Experience with Gmail/ Google Drive, Appfolio or similar system
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and professionalism.
• Valid driver's license.

Preferred:

• Multifamily property management experience.
• Leasing experience.
• Experience with property management software such as AppFolio.
• Knowledge of Fair Housing regulations.
• Experience with collections, delinquency management, and resident retention.

Physical Requirements:

• Ability to walk apartment homes and community grounds.
• Ability to climb stairs and navigate multiple building levels.
• Ability to lift up to 25 pounds occasionally.
• Ability to sit, stand, and operate office equipment for extended periods.