Assistant Property Manager - TIAM

Job DetailsJob Location: Atlanta, GA 30354Position Summary The Assistant Property Manager supports the daily operations of the property by assisting with leasing, resident relations, collections, reporting, compliance, vendor coordination, and administrative functions. This position works closely with the Property Manager to ensure operational efficiency, strong occupancy performance, excellent customer service, and compliance with company policies and housing program requirements. The Assistant Manager is expected to maintain a strong onsite presence, provide professional leadership to residents and staff, and support the overall financial and operational success of the community. Essential Responsibilities Leasing & Occupancy Assist with all leasing activities including tours, applications, approvals, lease signings, renewals, and move-ins. Maintain strong follow-up with prospects to maximize conversion ratios. Support occupancy and resident retention goals. Ensure all lease files and application documentation are complete and compliant. Assist with marketing efforts, outreach, and online reputation management. Monitor market conditions and competitor activity. Resident Relations & Customer Service Deliver professional and responsive customer service to residents, applicants, vendors, and guests. Assist with resident concerns, complaints, and conflict resolution. Maintain positive resident communication and engagement. Support resident events and community initiatives as directed. Enforce lease terms, community rules, and company policies consistently and professionally. Collections & Delinquency Management Assist with rent collections and delinquency follow-up. Contact residents regarding balances, payment arrangements, and notices. Support eviction preparation and court documentation as needed. Maintain accurate delinquency tracking and reporting. Monitor AR trends and escalate issues to the Property Manager promptly. Administrative & Financial Operations Process and track purchase orders and invoices in AppFolio. Ensure invoices are coded correctly and submitted timely. Assist with weekly, monthly, and variance reporting requirements. Support bank deposits, ledger accuracy, and resident account auditing. Maintain organized and audit-ready property records. Assist with month-end closeout processes. Compliance & File Management Ensure compliance with Fair Housing regulations and company policies. Assist with affordable housing, voucher, or PSH compliance requirements where applicable. Maintain accurate resident and vendor documentation. Prepare files for audits and inspections. Monitor expiration dates for leases, insurance, permits, and required documentation. Property Operations Conduct property inspections and monitor curb appeal. Coordinate with maintenance staff regarding work orders, unit turns, and resident concerns. Assist with vendor coordination and scheduling. Monitor office coverage and ensure professional office operations during business hours. Support emergency response procedures when necessary. Qualifications High school diploma or equivalent required. Previous multifamily property management experience preferred. Leasing, collections, or affordable housing experience strongly preferred. Knowledge of Fair Housing laws and landlord-tenant practices. Experience with AppFolio or other property management software preferred. Strong organizational, communication, and customer service skills. Ability to manage multiple priorities in a fast-paced environment. Proficient with Microsoft Office, Outlook, Teams, and general office systems. Performance Expectations Success in this role will be measured by: Occupancy and leasing performance Resident retention and customer service Delinquency reduction and collections performance Accuracy and timeliness of reporting Compliance and audit readiness Team collaboration and operational support Professionalism and onsite leadership presence   QualificationsQualifications & Requirements Required Qualifications High school diploma or GED required. Minimum of 1 year of customer service, administrative, leasing, or property management experience preferred. Strong verbal and written communication skills. Professional appearance and customer-service-oriented attitude. Ability to multitask and manage priorities in a fast-paced environment. Basic understanding of office administration and financial processes. Proficient in Microsoft Office Suite including Outlook, Excel, and Word. Ability to maintain confidentiality and handle sensitive information professionally. Reliable transportation and dependable attendance. Preferred Qualifications Previous multifamily property management experience. Experience with affordable housing, LIHTC, Housing Choice Voucher (Section 8), or PSH programs. Knowledge of Fair Housing regulations and landlord-tenant laws. Experience using AppFolio or similar property management software. Experience with rent collections, delinquency management, and resident account reconciliation. Leasing and sales experience with demonstrated closing ability. Experience handling resident conflict resolution and customer escalations. Core Competencies The ideal candidate should demonstrate: Operational Skills Strong organizational and time-management abilities. Attention to detail and accuracy in reporting and documentation. Ability to prioritize tasks with minimal supervision. Problem-solving and critical-thinking skills. Customer Service Skills Professional communication with residents, vendors, and team members. Ability to de-escalate difficult situations professionally. Strong relationship-building and resident retention focus. Financial & Administrative Skills Basic understanding of budgeting, accounts receivable, and invoice processing. Ability to assist with variance reporting and financial tracking. Ability to maintain accurate records and compliance documentation. Leadership & Teamwork Positive and collaborative attitude. Ability to support the Property Manager and contribute to team success. Willingness to assist with onsite operational challenges and property needs.