Commercial Property Manager

JOB SUMMARY:

Oversees the day-to-day operations of Medical Place 1 building, ensuring they are well-maintained, fully occupied, and financially sound. The role bridges the gap between property owners and healthcare tenants, managing both operational and financial aspects while maintaining compliance with healthcare and real estate standards.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Consistently supports and communicates the Mission, Vision and Values of St. Joseph Medical Center.
• Follows the SJMC Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Promotes a culture of safety for patients, tenants, visitors, and staff through proper identification, reporting, documentation, and prevention of incidents in alignment with healthcare system policies and a non-punitive environment.
• Conducts routine property rounds and maintains ongoing engagement with tenants, clinical staff, and department leaders to ensure facility operations support clinical workflows and patient care delivery.
• Coordinates tenant onboarding, buildouts, and move-in/move-out processes, ensuring compliance with SJMC requirements, life safety codes, infection control protocols, and operational readiness standards.
• Works to resolve tenant concerns, facility issues, and service-related complaints promptly and effectively in coordination with system departments, vendors, and leadership.
• Oversees and coordinates vendor services, including maintenance, environmental services, security, and building systems, ensuring compliance with healthcare system policies, regulatory requirements, and performance expectations.
• Participates in SJMC performance improvement initiatives, including patient experience, safety, and operational efficiency programs.
• Is able to identify key performance indicators including occupancy, operating expenses, tenant satisfaction, regulatory compliance, and support of clinical operations.
• Maintains a strong working relationship with internal departments including clinical operations, facilities management, compliance, and administration. Communicates effectively with leadership to support informed decision-making.
• Supports the annual business planning process; prepares and distributes administrative reports and maintains filing and business records management systems.
• Quality of work is accurate, thorough and neat; quantity of work is done promptly and completely; and demonstrates a high degree of confidentiality, accuracy, and attention to details at all times.
• Communicates with other department managers for informed decision making.
• Consistently strives to promote service excellence in all aspects of the role, supporting both tenant satisfaction and patient experience.

• Supportive of the compliance program set forth by SJMC and demonstrated by:

• Upholds the Code of Ethics and Corporate Compliance.
• Adheres to dealing appropriately and fairly with employee misconduct.
• Enforces all compliance policies as they pertain to his/her area.
• Provides and assures timely compliance with education as requested by the CEO and/or through corporate initiatives.
• Sets an example to all staff in their daily activities.
• Other duties as assigned and help with other departments if needed.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Work Experience:

• 5-10+ years of Property Management experience; preferably in medical office buildings.
• 5-10+ years of Management experience

License/Registration/Certification:

• Possess real estate license.

Education & Training:

• Bachelor's Degree in property management or a related real estate field is required.

Skills:

• Strong knowledge of finance and commercial medical building operations.
• Previous experience in analyzing and negotiating commercial lease and/or contract language.
• Ability to work at a fast pace and to prioritize multiple assignments/projects, respond to numerous requests, work collaboratively and manage effectively a team of professionals, including both employees and vendors.
• Ability to listen, communicate effectively and express ideas clearly following appropriate channels of communication; and requires using relationship-building skills on a daily basis.

• Ability to read, understand and communicate effectively in English, additional languages helpful.
• Advanced knowledge of Microsoft Office Suite.

Houston's oldest hospital is GROWING!

Welcome to St. Joseph Medical Center (SJMC), Houston's first and only downtown hospital delivering world-class care for the last 137 years and looking forward to the next century of exceptional care to Houstonians when they need us most.

Whether it's for a scheduled surgery, the birth of a baby, an unexpected emergency, or an outpatient visit, we have staff available around the clock to provide you access to immediate, quality health care. SJMC has been providing health care services to Greater Houston residents for over 130 years, which should give you great comfort in knowing that we have a great tradition of caring for our community. We strive to meet our patients' expectations and encourage our patients to provide us with feedback on how we can help them have the best experience possible while they're in our care.

Over the last years we have expanded our services to include the Advanced Wound Care Center, Comprehensive Cardiac and Vascular Services, the Women's Center, the St. Joseph Maternal Fetal Medicine Center, and a Weight Loss Surgery Program, just to name a few. As you work with our physicians, nurses, case managers, educators, and other staff, you will be guided through your health care journey, from diagnosis to treatment, with compassion every step of the way.

Diversity, equity, inclusion, and belonging are at the foundation of the care St Joseph Medical Center provides to our community we are privileged to support in all of our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non-job-related characteristic.