Community Associate (HOA Manager in Training)

What is a Community Associate (Manager in Training) role?

We believe in creating a winning team of managers who can work together to provide exceptional service to our clients. The community associate (CA) or “manager in training” position is a full-time, salaried role that immerses newcomers in community management. 

In the CA role, you will shadow community managers (CMs) within the regional office and begin the educational journey to become a portfolio manager. Our managers are supported by a team of specialists dedicated to assisting the general membership of our communities. Once your level of knowledge and expertise aligns with being able to hold a portfolio of properties, you will be eligible to be promoted to a community manager position. The timeframe for this transition from CA to CM is anywhere from six months to eighteen months. Your supervisor will work with you to determine when you are ready to transition by hosting check-ins and performance reviews.

What You Will Learn to Do as a Community Associate 

• Maintain an open line of communication with boards of directors and homeowners.
• Prepare and present budgets to your boards.
• Analyze monthly financial reports and create variance reports for your boards.
• Create monthly management reports.
• Contact and coordinate with vendors for community maintenance projects.
• Oversee daily operations of your portfolio of communities.
• Regularly attend board meetings as well as internal team meetings.
• Supervise administrative and maintenance staff when applicable.

What Will the Community Associate Journey Look Like?

We provide training by use of a learning management system and hands-on opportunities. When you start as a CA, you will be exposed to a “learning path” that will walk you through modules related to the industry and the duties you will master. CA’s will also work closely with a mentor or shadow an experienced team member who will provide tangible learning opportunities that connect real working instances to the learning path. CA’s will also be exposed to assisting in different departments, invited to on-site meetings and inspections, and act as administrative assistants to gain insight into how the CM role will operate. Lastly, CAs will attend monthly in-house meetings that act as continued training sessions for community managers.  

• Proven proficiency in learning new technology.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Proven capability to review and analyze financial reports.
• Grasp of contractual bidding processes.
• Knowledge of proper meeting order.
• Familiarity with the architectural request process.
• Ability to create and maintain a proper working budget.  

Preferred Education, Licensing, and Experience

• Associate degree or higher preferred
• Property Management related experience 

Benefits & Salary

The salary for this position is determined by the candidate’s previous experience and qualifications, which are explained and proven during the interview.  

The compensation package includes:

• Paid Time Off
• Paid Company Holidays
• Comprehensive medical, dental, and vision plans 
• 401(k)
• Life Insurance
• Short-term Disability
• Long-term Disability
• Accident coverage
• Critical Illness coverage
• Employee Assistance Program

****Bonus opportunities and stipends for business mileage are available once a community associate graduates to a community manager position.