Community Manager

Overview

The Community Manager is responsible for the overall operation, financial performance, and resident satisfaction within the community. This role serves as the primary point of contact for residents and requires 24/7 on-call availability. Key responsibilities include overseeing administrative functions, marketing, leasing, and the sale of both new and pre-owned homes. The Community Manager also manages property maintenance, budgeting, team performance, and fosters strong resident relations to ensure a positive living environment.

Job Duties

• Markets models, pre-owned & brokered homes for sale; prepares documents to list and sell homes (Essential)
• Manages the rent collection process including collecting, posting, and depositing income from leasing of rental sites and homes, as well as collecting on delinquent debts (Essential)
• Handles delinquencies & approves eviction proceedings while adhering to Sun’s policies (Essential)
• Monitors, codes, and approves all invoices for operating expenses & sales related costs (Essential)
• Resolves complaints and responds to issues in a timely manner; offers solutions consistent with guidelines (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Manages LPPs, including repairs, leasing, sales, refurbishments, re-leasing, closing, and follow-up on service requests
• Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations
• Reviews and approves/denies residency applications
• Initiates lease renewals and rent increase letters, ensuring timely distribution
• Consults with RVP to determine the best course of action in the event a situation does not have an established guideline
• Inspects and recommends purchase and renovation of used/repossessed homes
• Prepares sites for Sun Homes models; coordinates with maintenance to ensure vacant sites are prepared for move-ins
• Handles emergencies that arise onsite, ensuring adherence to standard procedures
• Ensures compliance of safety policies; completes incident reports in a timely manner
• Ensures that community appearance is maintained to Sun’s curb appeal standards
• Assists with preparation of budgets; provides accurate data to assist in CapEx and expansion needs
• Reports deficiencies that would adversely affect the operation of the community
• Reviews and compiles property accounting reports for the Accounting team
• All other duties as assigned

Requirements

• High School Diploma or GED (Required)
• Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)
• 2 years in property management experience, including 2 years of supervisory experience (Required)
• 6 months in prior sales and leasing experience (Required)
• 6 months in previous experience using NetSuite (Preferred)
• General knowledge of maintenance
• Demonstrated leadership abilities
• Strong organizational skills
• Excellent verbal and written communication skills
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Working knowledge of basic accounting principles
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email and internet
• Flexibility to respond to community needs during non-business hours
• Ability to live on-site within the community (housing provided)
• Must have a valid driver's license