Community Manager

A Community Manager is responsible for managing the day-to-day operations of one or more apartment buildings within the DePaul Housing Management Corporation portfolio.  In the capacity of property manager, a Community Manager has a wide range of responsibilities related to building management, employee management and resident management.  The Community Manager responsibilities include tasks designed to ensure that each respective property is managed safely, providing secure independent housing for its residents, and offering its residents the opportunity to participate in a healthy, active community. In addition, the Community Manager is responsible for managing apartment turnovers to maximize occupancy of each building.  Finally, the Community Manager manages and is included as a part thereof, of a rotating weekend on-call schedule for the site (which generally includes the Community Manager, Maintenance Superintendent and Live-in Maintenance Technician).

The Community Manager responsibilities include the following:

•  Marketing – Serves as the “ambassador” of his/her property(ies).  As such, is welcoming and works with applicants, potential applicants, and visitors to arrange for tours of the property.  Participates in the marketing of the property by developing linkages with community, religious and service organizations in the property’s service area.  Develops, in collaboration with the Application and Outreach Specialist and the Senior Property Manager, if any, brochures, ads and events at the site for prospective applicants, family members and the general public that showcase the property’s amenities and hospitality.

• Waitlist Management:  Regularly reviews the property waitlist to determine reliability and accuracy.  Communicates, by phone and/or letter, with potential residents on the waitlist to confirm whether should remain active or should be purged from list.   
• Pre-Leasing and Leasing:  Engages in eligibility interviews with potential residents to determine viability of residency.  Prepares, reviews and distributes lease agreements; obtains appropriate signatures on lease agreements and other documentation; reviews all handbooks, rules and documents required with tenants; and arranges for resident move-ins.   
• Resident Relations:  Works to create a positive community environment through open communication and interaction.  Communicates regularly with residents, including distributing information about the property and community to residents through regular newsletters and resident meetings/gatherings.  Seeks to develop and collaborate with a tenant association, resident council or resident organization.  Working with the residents, develops regular social, informational, health and wellness, and other programs on site that provide residents with information, services and an opportunity to interact with other residents.  In addition, works collaboratively with the property’s service coordinator, if applicable.
• Apartment Turnovers:  Manages all apartment turnovers to ensure timely turnover and increase occupancy.  Works with the Maintenance Superintendent communicating apartment turnover priorities, timelines and expectations.  Assesses apartment condition as part of any recertifications, regular inspections and/or following move-out, as appropriate, so that additional projects associated with the apartment based on its condition can be assessed and time for turnover can be estimated. 
• Regular Maintenance and Work Orders:  Manages overall maintenance and safety of the building, in cooperation with the Maintenance Superintendent.  Prioritizes non-turnover work and communicates responsibilities to the Maintenance Superintendent.  Establishes capital project priorities for the property.
• Compliance:  Has knowledge of HUD/DHCR/Fair Housing and EEO programs, including all resident eligibility requirements.  Creates documentation as required by the respective regulatory agencies for each applicant and resident to ensure that the records are in compliance with the required standards of DePaul Housing Management Corporation and the applicable agencies. Reviews and confirms that each resident meets the requirements for tenancy and assistance.  Ensures that all required documentation is gathered and maintained in resident files and provided in a timely manner to the HUD voucher processing staff, including preparation and maintenance of complete files/materials required/requested as part of the certification and re-certification processes.
• Staff Supervision:  Directly supervises property staff, including the Maintenance Superintendent and Live-in Maintenance Technician.  Communicates regularly with maintenance staff, including having regular weekly meetings and establishing priorities at the properties.  Participates in the onboarding of new staff at property(ies), including building-specific and organization-wide training.  Manages the daily performance of maintenance staff, including being first line of communication for organization-wide information, monitoring, reviewing and approving direct report timesheets each payroll period, having interim “mini-reviews” with staff to attend to performance issues, needs, questions and concerns regularly, instead of waiting until the annual performance review process, and completing the annual performance review.
• Collaboration:  Works in collaboration with administration and the Senior Property Manager, if applicable, to develop systems, policies, procedures and services that enhance the operation of DePaul Housing Management and the individual properties.  This may include providing training to new employees in areas of expertise, sharing best practices with other Community Managers, and providing assistance in the development and management of the annual operating budget for the property.
• Administration:  Completes general office tasks such as filing, mail, written correspondence, and collecting and maintaining required documents.  Regularly manages financial tasks associated with the property, including reviewing, entering and approving bills for payment, collecting rents, collecting and depositing laundry funds, and maintaining petty cash funds.

Skills/Qualifications:

• Three or more years of experience with administrative, supervisory and office duties in a senior services, human services or executive office setting; or two or more years of experience with general property management.    Experience in affordable housing programs is a plus.
• High School diploma or equivalent is required.   An Associates Degree or greater is preferred.   More advanced education may be considered in lieu of job experience.
• Proficiency in Microsoft Office Suite, including Word, Excel and PowerPoint. Experience with ACCESS and real property management software a plus.
• Independent work ethic and ability to work without close supervision.
• Strong communication, organization and public relations skills.  Basic mathematics skills.
• Ability to prioritize work assignments, perform under pressure and maintain confidentiality.
• Professional and collaborative style and ability to work well with other staff, other agencies and departments, and board members.
• Patience and compassion, as well as desire to work with, seniors and individuals with physical disabilities.
• Valid NYS Driver’s License and access to and willingness to use own vehicle during working and on-call hours for work-related travel.
• Ability to be on call on a regularly scheduled basis.
• Experience in emergency situations; ability to read emergency panels.
• Calm, pleasant demeanor.
• Physical qualifications, which are required with or without reasonable accommodation:

Paid Time Off and Sick Leave

16 Observed Holidays

Health Insurance Plan

Dental Insurance Plan

Vision Insurance Plan

Live, Long-Term Disability and Short-Term Disability Plans

Employee Assistance Plan

Pet Insurance

Pension Plan

Annuity Plans