Community Manager
Associa
- Location
- Onsite (Honolulu, Hawaii)
- Compensation
- $75k/yr+
- Employment
- Full-time
- Level
- Entry Level
About the role
Associa seeks a Community Manager to serve as the primary liaison for homeowners and condominium associations, overseeing daily operations, financial management, and board governance. The role involves managing vendor relationships, ensuring compliance, and fostering positive community relations.
Skills
Full job details
As a Community Association Manager, you will serve as the primary management professional for a portfolio of homeowners and condominium associations.
Board Leadership & Community Governance
- Serve as the primary advisor and liaison to Boards of Directors
- Facilitate Board meetings and annual meetings
- Assist Boards in understanding governing documents, policies, and operational responsibilities
- Prepare agendas, management reports, and meeting materials
- Partner with Board members to establish community goals, priorities, and action plans
- Support committee initiatives and community projects
Financial Oversight & Budget Management
- Review monthly financial reports and communicate key insights to Boards
- Assist with annual budget preparation and planning
- Monitor expenditures against approved budgets
- Support reserve planning and capital improvement strategies
- Review contracts, invoices, and project-related expenses
- Assist Boards in making informed financial decisions
Community Operations
- Oversee the day-to-day administration of assigned communities
- Conduct routine property inspections and site visits
- Monitor common area maintenance and vendor performance
- Coordinate corrective actions and follow-up activities
- Ensure compliance with governing documents and community standards
- Maintain accurate community records and documentation
Project & Vendor Management
- Manage community improvement projects from planning through completion
- Solicit and evaluate vendor proposals and bids
- Coordinate contractor activities and project timelines
- Monitor project quality, communication, and budget adherence
- Build and maintain strong vendor relationships
- Hold vendors accountable for contract performance and service expectations
Homeowner Relations & Customer Experience
- Respond to homeowner inquiries and concerns professionally and promptly
- Facilitate conflict resolution and problem-solving when appropriate
- Communicate community initiatives, updates, and policy changes
- Deliver exceptional customer service in a fast-paced environment
- Maintain positive relationships with residents, Board members, and stakeholders
Communication & Relationship Management
- Draft professional correspondence, reports, and community communications
- Coordinate homeowner notices, mailings, and announcements
- Use community management systems and technology platforms
- Communicate effectively with homeowners, Board members, vendors, internal departments, and leadership teams
- Build trust through transparency, follow-through, and accountability
Risk Management & Compliance
- Identify operational and community risks
- Support insurance, legal, and compliance processes as needed
- Ensure required notices, disclosures, and documentation are completed accurately
- Coordinate with legal counsel, vendors, and Board leadership when appropriate
- Promote proactive problem-solving to minimize risk and liability
Minimum Salary: $75,000 (based on experience)
• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of Microsoft Outlook, Word, and Excel
• Ability to learn and utilize proprietary systems quickly and efficiently
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• High School diploma or GED Required
• Associates Degree Preferred
• 0 – 3 years of directly related or closely related experience