Leasing Agent - 5721

Guardian has a need for a Full-Time Leasing Agent to join our team at Rockwood Village!

Rockwood Village is a 224unit, affordable (LIHTC) apartment community in SE Portland, OR.

The primary purpose of this position is to conduct the day-to-day leasing activities for the property and maintain positive resident and prospective relations. This includes ensuring good physical appearance and maintenance upkeep of vacant units, coordinating cleaning and repairs of vacant units with Community Manager and Maintenance Staff, leasing in compliance with applicable government programs for the property, always adhering to Fair Housing and Landlord Tenant Laws, and completing all required paperwork and reports on time.

Schedule: 40 hours / week; Tuesday - Saturday, 8am - 5pm.

Compensation: $23.00 - $25.00 / hr (DOE) + bonus potential!

Benefits: Medical/Vision/Prescription Insurance, Dental Insurance, Medical/Dependent Care FSA, Life/AD&D Insurance, Employer-matched 401-K, 10 days of Vacation Time per year, 1 hour of Sick Time for every 30 hours worked, 11 Paid Holidays + 1 Birthday Holiday + 1 Flex Holiday, Employee Assistance Program.

Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!     

Minimum Qualification Requirements

The requirements listed below are representative, but not exclusive of the knowledge, skill and/or ability required.

1. High school diploma or GED.
2. At least one (1) year of experience working in customer service, sales, marketing or a college degree in a related field.
3. Excellent attention to detail and organizational skills.
4. Possess strong technology, internet and general computer use skills and willingness to learn new programs as needed.
5. Ability to speak, read and write in English.
6. Ability to speak Spanish, a plus. 
7. Ability to communicate effectively and in a timely manner, both verbally and in writing. 
8. Ability to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.
9. Physical requirement: Must be willing and able to walk and climb stairs regularly for the purpose of showing apartments, delivering notices etc..

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without reasonable accommodations.

1. Always represent Guardian in a positive and professional manner.
2. Support Community Managers efforts to ensure that the company’s efforts fully meet and exceed property management obligations.
3. Work in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc).
4. Greet and tour prospects, and answer questions about the property in accordance with Fair Housing laws. 
5. Record all telephone and in-person visits on appropriate reports and file guest cards according to company established procedures. 
6. Communicate the features and benefits of community and apartment units to identify a match with potential residents.  
7. Inspect model unit and available “market ready” units and communicate related service needs to the Community Manager.  
8. Keep the model unit in condition to show and assist with the coordination of requests for repairs and maintenance.
9. Regularly inspect property and vacant apartments. 
10. Have a thorough understanding of rent charges, lease issues and other tenant concerns. 
11. Complete application with prospect and secure deposit in accordance with the company procedures, property programs and Fair Housing requirements.  
12. Update availability report, process applications for approvals, submit processed applications to the Community Manager for approval and follow up with applicant regarding status.
13. Negotiate move-in date and make sure unit is ready by this date. Secure resident signature(s) on appropriate paperwork prior to move-in and orient new residents to the community.
14. Assist in monitoring renewals and distribute and follow up on renewal notices, following company and Fair Housing guidelines.
15. Administer leasing efforts including reviewing all tenant billings, analyzing lease clauses, preparation of vacancy reports, enforcing tenant compliance and performing landlord obligations including the collection and deposit of rent payments. Identify leasing prospects and respond to routine leasing inquiries. 
16. Manage resident relations by presenting information, responding to questions and concerns and communicating effectively especially in emergency and inflammatory situations.
17. Follow confidentiality guidelines for all resident, property, owner, and Guardian information at all times.
18. Accurately record time worked, adhere to time keeping guidelines on a daily basis. 
19. Establish and maintain collaborative working relationships between departments and with coworkers. 
20. Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.
21. Other duties as assigned by the Community Manager or Portfolio Manager.

Guardian – Company Description

Founded in 1971, Guardian Real Estate Services has evolved into a leading west coast management, development and investment firm. The company offers a diversified real estate service platform that includes property management and asset management; investments, development, acquisition and advisory services. With 500 highly qualified real estate professionals, the company’s vertically integrated business model is sought by both private and institutional investors. Guardian’s management portfolio includes over 149 properties located in five states and comprised of 14,600 multifamily units. The company holds ownership interests in 27% of the portfolio. Approximately 75% of the portfolio participates in at least one government-assisted housing program with the balance being conventionally financed, market-rate housing. As a distinguished leader in the multifamily housing arena, Guardian maintains a commitment to environmentally sustainable business practices.

Guardian Real Estate Services is experienced in all types of multifamily housing, including market-rate, LIHTC, HUD, Rural Development and Bond financed properties. The company also has a subspecialty in Senior Housing with portfolio properties – including Independent and Congregate care housing.

The Guardian Experience – Our People

Property Management is our strength. People have always been our passion. We are proud to have been recognized through employee surveys as a Top Workplace employer in 2022 and 2023. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. The company is also an active contributor to a variety of housing and education causes, and in 2023, Guardian was named the Top Philanthropic organization for medium-size companies in its headquarters region. In this economy, companies come and go. As a third-generation, family owned firm, Guardian’s growth and stability has evolved the company into a leading Pacific Northwest real estate management and investment firm. 
  
Guardian Offers
  
In addition to competitive salaries, 401(k), Vacation, Sick Time, and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.
  
AAP/EEO Statement
  
This institution is an equal opportunity provider and employer.
  
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866)632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or by fax at (202) 690-7442.