Leasing Consultant

Position Summary

The Leasing Consultant is responsible for coordinating all activities related to apartment rentals, move-ins and move-outs, and lease renewals. This position is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention.

Essential Duties & Responsibilities

• Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and procedures.

• Ensures model apartments are in touring condition.

• Orients prospective and current residents to the property.

• Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.

• Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.

• Follows up with all prospective residents via phone, mail or email.

• Converts phone traffic into scheduled appointments with prospective residents in order to tour the community.

• Ensures excellent customer service to prospective and current tenants, and promotes a quality living experience for all residents.

• Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance team.

• Creates and maintains confidential resident files, which includes reviewing move-in paperwork with new residents.

• Completes weekly leasing reports in accurate and timely fashion.

• Ensures all open and close procedures are completed daily.

• Assists with ongoing resident relations throughout occupant’s tenancy by ensuring occupant’s requests are responded to promptly and accurately.

• Responsible for shopping competitive properties.

• Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.

• Assists with processing work order requests for residents and ensures work is completed in a timely manner.

• Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.

• May be asked to assist with planning and implementing resident activities in order to increase resident retention.

• Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.

Skills/Specialized Knowledge

• Ability to read, write, understand, and communicate in English.

• Ability to use a personal computer and has working knowledge of email, Microsoft Word, Excel, and Entrata or other types of on-site accounting software.

• Ability to use general office equipment, such as telephone, fax machine, printer, copier, 10-key, and key track system.

• Excellent customer service and interpersonal skills; ability to relate to others.

• Professional verbal and written communication skills.

• Strong organizational and time-management skills.

• Ability to perform basic mathematical and accounting functions.

• Ability to read and comprehend reports.

• Comprehension of federal fair housing laws and any applicable local housing provisions.

• Ability to multi-task.

• Ability to make quick and effective decisions. 

• Ability to analyze and resolve problems.

• Ability to cope with and defuse situations involving angry or difficult people.

• Ability to close a sale.

• Ability to set and meet goals.

• Ability to consistently meet deadlines.

• Ability to maintain flexibility and creativity in a variety of situations.

• Ability to maintain confidentiality.

• Ability to drive an automobile.

Required Licenses

• Current driver license and automobile insurance.

• Real estate license (if required by state).

• Other licenses and/or certifications as required by state law.

Other Requirements

• Must maintain professional appearance and comply with prescribed uniform policy.

• Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

• Ability to work weekends and non-traditional holidays.

• Must be available to work on-call or when needed due to staffing shortages.

• Willing to participate in social media content creation as needed.

• Some travel may be required.

Physical Demands

• Standing, walking, and/or sitting for extended periods of time.

• Frequent climbing, reaching, use of fingers, handling, talking, and hearing.

• Moderate crouching and lifting.

• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.

• Pronounced visual acuity (near and far) and field of vision.

• Ability to judge distances and spatial relationships.

• Ability to identify and distinguish color.

• Ability to lift and/or move up to 50 pounds.

• Rare to moderate proximity to moving, mechanical parts.

Mental Functions

• Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, and communicate.

• Ability to tolerate stressful situations.

• Ability to work under moderate to close supervision.

Work Environment

• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).

• Potential exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.

Hazards

• Potential exposure to communicable diseases through frequent contact with public.

• Possible exposure to short-tempered or aggressive people.

• Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, fire, and radiation.