Leasing Consultant - Hanover Dilworth

Hanover Company is seeking a Leasing Consultant for our luxury community at Hanover Dilworth in Charlotte, NC. This property offers luxury living with a sprawling top-floor amenity space, including a rooftop pool with sweeping views, coworking areas, a fitness center, and entertainment features like a golf simulator and media lounge. Studio to three-bedroom residences, along with townhomes and penthouses, feature gourmet kitchens, spa-inspired bathrooms, custom closets, and modern finishes designed for comfort and elevated living. 

Key Responsibilities:

• Deliver exceptional service in all interactions with prospects and residents. 
• Conduct tours, answer inquiries, and guide prospective residents through the leasing process. 
• Accurately manage the Entrata dashboard to ensure timely follow-ups, contact requests, and pending interactions are addressed daily.
• Develop a strong understanding of all lease documents (i.e., rental application, rental agreement, rules and regulations, Making Life Easy Maintenance Package) and ensure completion and compliance prior to resident move in, with final approval from Property Manager. 
• Strive for Five by meeting or exceeding expectations for secret shops, both individually and as a team. 
• Build and maintain strong marketing relationships with local businesses, preferred employers, and community organizations to enhance leasing traffic. 
• Assist with advertising material preparation and planning under the guidance of the Property Manager.
• Maintain competitive market knowledge, including rental rates, concessions, occupancy trends, and leasing activity of comparable properties.
• Assist with Property Manager in maintaining the property's overall curb appeal. 
• Conduct daily inspections of model units, available apparent, and the entire tour path to ensure a pristine and welcoming appearance. 
• Identify and report any liability or maintenance issues promptly to ensure a safe and attractive environment for prospects and residents. 
• Assist residents with lease renewals, transfers, and move-outs, ensuring seamless transitions and a positive resident experience. 
• Proactively contact residents at least 60 days prior to lease expiration and maintain accurate renewal tracking using the designated spreadsheet. 
• Plan and participate in monthly resident events in accordance with Hanover expectations. 
• Support resident retention strategies through effective communication and exemplary service. Promptly escalate resident concerns to the Property Manager when resolution is beyond your scope.
• Meet or exceed social media content standards and contribute to maintaining a positive online reputation. 
• Solicit survey responses and respond thoughtfully to resident feedback.
• Participate monthly in the 10 Ways to Play Like a Champion Awards Program. 
• Review and respond according to any inquiries from the Global Support Services Team to address operational inquiries and improvements. 
• Adhere to reporting schedule as assigned by the Property Manager, Regional Manager, Accounting, Equity Partner and other departments. 
• Assist with general site operations as directed to support efficient and cost-effective management of the community. 
• Represent the property and Hanover professionally in all interactions, including timely and courteous email communication. 
• Uphold the "Making Life Easy™" standard in service delivery to residents, prospects, and team members.
• Adhere to Hanover’s uniform and appearance policy. 
• Perform additional duties as assigned.

Required Skills & Abilities:

• Strong customer service skills with the ability to build rapport quickly, listen actively, and respond professionally to the needs of prospects, residents, and team members.
• Strong organizational and time-management skills with the ability to meet deadlines.
• Excellent attention to detail, particularly in written communication (spelling and grammar).
• Knowledge of Entrata or similar property management software preferred. Intermediate skill level in Microsoft Office Suite (Word, Excel, Teams, and other relevant software applications or tools).
• Positive attitude, strong interpersonal skills, and the ability to work collaboratively in a team-oriented environment.
• Must be able to work weekends, evenings, holidays and flexible hours as needed.

Physical Requirements:

• Must be able to communicate clearly and effectively with residents, prospects, vendors, and team members, both in person, over the phone and via email. 
• Must be able to operate standard office equipment, including computers, printers, phones, and copiers. 
• Must be able to sit or stand for extended periods of time, including walking the property in varied weather conditions, conducting tours, and attending meetings.
• Must be able to move freely throughout the community, including climbing stairs, walking on uneven surfaces, and accessing multi-level buildings without elevators.
• Must be able to lift and carry up to 20 pounds (e.g., marketing materials, packages, or office supplies).
• Must have the visual acuity to read and interpret documents, screens, and property layouts.
• Must have the manual dexterity to use a computer keyboard and handle paperwork efficiently.

Hanover offers competitive salaries, quarterly bonus potential, upward mobility, and a robust benefits program which includes paid time off (vacation, sick, holiday), comprehensive medical, dental, vision, life and disability insurance plans, flexible spending accounts, and 401(k) with company match.