Leasing Manager

NM Residential is seeking a confident, experienced, and highly motivated Leasing Manager to lead leasing operations at University Studios in Cleveland, Ohio.

The ideal candidate will be a self-starter who thrives in a fast-paced environment, demonstrates strong problem-solving and conflict-resolution skills, and can independently manage daily leasing office operations. This individual must be professional, organized, adaptable, and capable of handling challenging situations with confidence and sound judgment.

Responsibilities include maximizing occupancy, maintaining positive resident relations, ensuring compliance with Fair Housing regulations, and delivering excellent customer service. The successful candidate will take ownership of daily operations while collaborating with regional management as needed.

Key Responsibilities

• Manage the full leasing process, from marketing and prospect inquiries to application processing and lease execution.

• Develop and implement effective leasing and sales strategies to maximize occupancy.

• Conduct market surveys and monitor competing properties to maintain competitive leasing strategies.

• Address resident concerns, complaints, and challenging situations professionally and effectively.

• Follow up with prospective residents and manage lease renewals to promote resident retention.

• Plan and coordinate resident engagement activities as needed.

• Prepare lease agreements and ensure compliance with Fair Housing regulations and company policies.

• Maintain accurate and confidential resident records, applicant documentation, and leasing files.

• Manage daily administrative responsibilities, including answering calls, processing maintenance requests, and assisting with rent collections.

• Coordinate with maintenance personnel to ensure apartments are ready for showings and move-ins.

• Schedule and coordinate move-ins and move-outs, including vacant unit inspections.

• Prepare welcome packages and provide a positive move-in experience for new residents.

• Maintain an organized, professional, and efficient leasing office.

• Communicate property concerns, resident issues, and operational needs to regional management as appropriate.

• Attend property meetings and complete assigned reports and administrative tasks.

Qualifications

• High school diploma or GED required.

• Previous experience in multifamily property leasing or property management required.

• Experience independently managing leasing office operations strongly preferred.

• Demonstrated experience handling resident complaints, conflict resolution, and challenging customer service situations.

• Knowledge of Fair Housing regulations and residential leasing procedures.

• Experience with property management software and Microsoft Office applications preferred.

Skills and Abilities

• Strong leasing, marketing, and sales skills with a focus on achieving occupancy goals.

• Excellent communication, interpersonal, and conflict-resolution skills.

• Ability to remain calm, professional, and solution-oriented in challenging situations.

• Strong decision-making skills and the ability to exercise sound judgment.

• Self-motivated, dependable, and capable of working independently with minimal supervision.

• Ability to prioritize competing responsibilities and manage daily operations efficiently.

• Strong organizational skills, attention to detail, and ability to maintain accurate documentation.

• Ability to establish professional boundaries while maintaining positive resident relationships.

• Proactive approach to identifying problems, resolving concerns, and communicating issues requiring management attention.

Compensation

Competitive hourly pay plus commission and renewal bonus opportunities.

Employee Benefits

• Direct Deposit

• Life Insurance Policy

• Major Medical Health Care

• Vision and Dental Coverage

• Health Savings Account (HSA)

• Employee Assistance Program (EAP)

• Paid Time Off

• Rent Discount on Our Properties

• 401(k) Employer Match