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Gates Hudson & Associates

Leasing Manager - Bilingual/Spanish

Gates Hudson & Associates

Location
Onsite (Hyattsville, Maryland)
Employment
Full-time
Level
Mid Level
Posted 2 weeks ago

About the Role

Gates Hudson is seeking a bilingual Leasing Manager to lead leasing operations and team performance at a residential community in Hyattsville. The role focuses on driving occupancy, coaching leasing consultants, and ensuring high-quality customer experiences while maintaining operational compliance.

Skills

Leasing Property Management Sales Team Leadership Coaching Customer Service Spanish Bilingual CRM Tools Performance Reporting Tax Credit Operations Management Conflict Resolution Market Analysis Documentation Compliance

Full job details

Gates Hudson, a full-service property management company, is seeking a Leasing Manager - Bilingual/Spanish to lead the leasing function at one of our residential communities. This role is responsible for driving leasing performance, coaching and developing Leasing Consultants, and ensuring a consistent, high-quality prospect and resident experience.

The ideal candidate is a strong people leader with a sales mindset, operational discipline, and a hands-on approach to ownership and follow-through.

What You’ll Do

Leasing Strategy & Performance

  • Drive occupancy, traffic, and leasing results through effective strategy and execution

  • Monitor leasing performance, conversion metrics, and market trends

  • Adjust leasing approach as needed to meet property goals

Team Leadership & Coaching

  • Lead, train, and develop Leasing Consultants

  • Set clear expectations and hold the team accountable to performance and service standards

  • Provide regular coaching, feedback, and support to improve individual and team results

Customer Experience & Escalation Management

  • Ensure a consistent, professional prospect and resident experience

  • Handle escalated resident or prospect concerns as needed

  • Model strong customer service and professionalism for the leasing team

Operations & Process Oversight

  • Oversee leasing documentation, systems, and compliance

  • Ensure leasing offices, tour routes, model units, and common areas are tour-ready

  • Partner with the Property Manager and onsite teams to support smooth day-to-day operations

Collaboration & Market Awareness

  • Work cross-functionally with maintenance, property management, and corporate teams

  • Stay informed on local market conditions and competitive trends

  • Share insights and recommendations to support marketing and resident retention efforts

Schedule Expectations

  • Weekend availability is required, as most prospect tours occur on weekends

What We’re Looking For

Required

  • *****Bilingual / Spanish *****
  • High school diploma or equivalent

  • Supervisory, lead, or mentoring experience in a leasing, sales, or customer-facing environment

  • Strong communication and leadership skills

  • Ability to manage multiple priorities and drive results through others

Preferred

  • ****Affordable - Tax Credit experience strongly preferred ****
  • Leasing, sales, or property management experience

  • Proven success driving leasing or sales performance at the team or property level

  • Experience with leasing systems, CRM tools, and performance reporting