Maintenance Manager

At Sustainable Comfort, Inc. (SCI), we are looking for people who share our mission of wanting to affect buildings in a thoughtful, sustainable, and impactful way. You’re encouraged to apply if your ideals match ours, regardless of if your experience matches the job description directly or not. We can read between the lines and see how your experience and passion can match our team. At SCI we have an equal focus on people, planet and profit and with climate change here to stay, we welcome you to our team to assist us in the unique decarbonization of each building we touch, as you follow your own distinct path and come to the team as the individual you are.

Sustainable Comfort, Inc. is a Worcester-based company focused on sustainability in multifamily housing. We develop, design, engineer, build and manage multifamily housing with a specialty in LEED, ENERGY STAR and Passive House certified buildings.

We need Ambition. We are looking for an organized, analytical, and open-minded problem solver to support our diverse, growing team of building performance professionals.

Our focus is Sustainability & Green Buildings. SCI works in a variety of ways throughout the greater Northeast Region to make better multifamily buildings. We are looking for someone who is passionate about our work and excited to help grow our culture around it.

Make an impact. Do you want to help define what it means to perform sustainable property management? Come work for us and learn more.

Position Description

The Maintenance Manager is responsible for managing the field maintenance operations for a portfolio of properties in various phases of development, construction, lease up, and ongoing operations. This includes managing the routine maintenance of stabilized properties, coordinating planned improvements on behalf of property owners, crisis management, and ancillary construction or maintenance activities that are required on an as-needed basis.

The Maintenance Manager will work in collaboration with the Property Manager to effectively respond to tenant and owner concerns related to maintenance and improvement of portfolio properties. All Maintenance Technician positions are direct reports to the Maintenance Manager. Additionally, all building trade sub-contractors are under the purview of the position.

The Maintenance Manager is expected to develop and implement policies and procedures for move-in and move-out inspections, proactive property inspections, crisis management, and to develop other programs that will assure a well-managed and well-maintained portfolio. Maximum emphasis is placed on positive response to the concerns and needs of the tenants in coordination with the owner’s goals and objectives.

Key Activities

• Interpret tenant requests by assessing urgency, reasonableness, and response needed.

• Ensure that maintenance needs are addressed in a manner commensurate with their severity, and that all parties are kept abreast of progress, delays, or unexpected changes to scope or cost.

• Effectively document all maintenance operations; create and monitor policies and procedures to ensure that all maintenance operations performed are thoroughly documented and defensible.

• Seek to minimize expenses; ensure direct reports and sub-contractors are performing duties at or below budgeted expenses.

• Provide feedback on capital needs and other asset plan items; complete asset plan items as required.

• Monitor employee performance; take action as necessary to improve portfolio or asset performance.

• Complete annual performance reviews and regularly communicate employee performance expectations and achievement.

• Assist in solidifying positive relationship with property owners by being proactive and responsive to owners’ needs and requests.

• Communicate effectively with property owners, tenants, neighbors, and other stakeholders.

• Collaborate with your team to ensure that outstanding issues across multiple areas (maintenance, leasing, etcetera) are addressed holistically and in a timely manner.

• Create a culture of accountability and proactivity by documenting and pushing information to other parties.

• Maintain a positive image in performing daily work both internally and externally.

• May perform other duties as assigned.

Minimum Requirements

• Bachelor’s degree in construction management, engineering, real estate, business, or related field.

• Field experience in any of the building trades, including labor, plumbing, electrical, HVAC (heating, ventilation, and air conditioning), and carpentry.

• Passion for real estate development, building operations, architecture, construction, or urban planning.

• Working proficiency in technology, including mobile telephones, computers, mobile apps, and software.

• OSHA 10-Hour Card completed within 90 days of employment.

• Valid driver’s license in the Commonwealth of Massachusetts.

Primary Skills

• Relentless customer focus.

• Excellent oral and written communication.

• Strong ability to independently set priorities, maintain schedule, and use different communication methods to collaborate with a geographically diverse team.

• Ability and desire to interact with a wide range of existing and potential customers on a daily basis.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Language Skills: Read, analyze, and interpret the most complex documents; and respond effectively to the most sensitive inquiries or complaints.

• Computer Skills: Exhibit proficiency with Microsoft Office applications and Office Products, some Adobe Products, and cloud-based file management.

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer: This job description is only a summary of typical functions and is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties; they may differ from the job description. Any other duties, as assigned, might be part of the job.