Maintenance Manager

About Sentral

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.

Learn more about us at www.Sentral.com.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Maintenance Manageris expected to have fantastic organizational and time management skills. You will display natural leadership and possess fantastic communication skills with a great eye for detail. To ensure success, the Maintenance Manager should display strong problem-solving and decision-making skills with a solid understanding of building maintenance, repairs, refurbishments, cleaning and leading team members.

This is an in-person position located on-site of the property. This position requires a rotating on-call schedule.

What You’ll Do:

• Treat residents and others with respect, answer questions from your team and residents,
• respond sensitively to complaints about building services, and assign work orders with
• efficiency and urgency.
• Coordinate daily with the General Manager on overall maintenance projects.
• Inspect sites regularly to identify problems and necessary maintenance.
• Prepare weekly maintenance schedules and allocate work based on forecasted workloads.
• Oversee the “make-ready” process to prepare vacant apartment homes and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, and inspecting completed work.
• Employ, supervise and train team members.
• Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure they reflect and represent the high quality of the community.
• Manage the completion of all work orders generated from resident requests for service, as well as ensure routine upkeep on the property is diagnosed and repaired or replaced in accordance with established policies, procedures, safety standards, code requirements, and budgetary requirements.
• Maintain and order adequate inventory of spare parts and maintenance materials as needed to stay within budgetary guidelines.
• Complete monthly Preventative Maintenance procedures as outlined in the Policy and Procedure Manual.
• Conduct follow-ups on all maintenance and repair work.
• Periodically inspect work performed by other service team members to assess the effectiveness of policies and procedures and develop corrective action plans as needed.
• Periodically inspect work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as required.
• Conduct regularly scheduled safety meetings to ensure all SDS sheets are current and readily accessible.
• Keep up with all current OSHA and other safety-related laws and requirements to ensure property compliance.
• Complete minor plumbing, electrical and miscellaneous repairs (HVAC boilers, hot water heaters).
• Assist capital expense manager with the preparation of a maintenance and capital expense budget for the property by analyzing and evaluating financial statements and accessing operational reports that establish the historical background for the asset and predict performance patterns based on yearly unit inspections.
• Support cost-cutting and expense control programs by ensuring parts are repaired, when possible, rather than replaced. Ensure the team is not being wasteful with materials and supplies and practicing the correct use of tools and equipment.
• Participate in on-call rotation to respond to emergency calls for maintenance and repairs after-hours.
• Perform other related duties and assignments as needed and assigned

Skills and Experience

• 2-3 years of experience as a Maintenance Director or Manager
• Must be able to participate in on-call rotation to respond to emergency calls for maintenance and repairs after-hours
• Strong knowledge of building trades, cleaning procedures and preventative maintenance
• Solid understanding of health and safety regulations and practices
• Knowledge of HVAC, plumbing, electrical, carpentry, and mechanical systems (including relevant equipment and tools)
• Manual Skills – Cleaning, snow removal, groundskeeping
• Maintenance Skills – Entry-level plumbing, Electrical, HVAC (heating, ventilation, air conditioning) Carpentry, appliance repair, painting, drywall, and Carpet cleaning (where necessary including corridors and units.)
• Appliance Repair – Troubleshooting and repairing washer/dryer, refrigerator, dishwasher, pumps and transmission, water heater troubleshooting, repair, and replacement
• Mechanical ability to take apart machines, equipment, or devices to remove and replace defective parts
• Ability to read blueprints, repair manuals, or parts catalogs as necessary.
• Ability to use common tools such as hammers, hoists, saws, drills, and wrenches.
• Experience with precision measuring instruments or electronic testing devices.
• Must be able to read a tape measure.
• Experience performing routine preventative maintenance.
• Ability to read and interpret safety rules, operating and maintenance instructions, and other manuals and documents.
• Effective budgeting and performance management
• Excellent communication and interpersonal skills
• Ability to work at the same level of focus and quality in a team and independently.
• High attention to detail and organizational skills
• Ability to work well under pressure, meet tight deadlines, and manage time effectively.
• Computer literate with capabilities in email, MS Office, Google Workspace, and related communication tools
• Great time management skills
• Strong decision-making and problem-solving skills
• Ability to stand or walk for extended periods; to bend, kneel, stoop, and lift or move heavy equipment.
• May be required to work outside of normal work hours

Community Team Perks + Benefits
• Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
*Premiums apply for spouse, dependent, or family coverage plans
• Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
• Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
• Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
• Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:

• Ascend/descend a ladder to complete various maintenance tasks
• Position self to install equipment in fixed spaces and at awkward angles in a repetitive manner and/or extended periods of time
• Work in a space that includes indoor and outdoor spaces, with and without covering
• Move throughout the property as needed
• Transport boxes and equipment weighing up to 20 pounds
• Communicate with other persons in the building
• Observe details in surrounding areas and on a screen

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.

As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.