Multi-Site Community Manager

The Community Manager is responsible for the operational, financial, and team performance of a multifamily portfolio totaling 525+ units across multiple properties in Crossville, TN. This role serves as the primary on-site leader and operational partner to senior leadership, ensuring strong occupancy, asset performance, maintenance & vendor oversight, resident satisfaction, and team accountability across all assigned communities.

This is a high-volume, multi-site leadership role requiring strong organizational skills, financial oversight, and the ability to manage competing priorities across multiple properties simultaneously.

We are certified as A Great Place to Work!

Key Responsibilities

Portfolio Operations & Property Performance

• Oversee daily operations across multiple multifamily properties.
• Ensure each property is well-maintained and meets company standards for curb appeal, safety, maintenance, and overall condition.
• Conduct regular site inspections and follow up on any needed corrections or improvements.
• Work closely with maintenance to prioritize needs, track completion timelines, address recurring issues, and ensure work orders and turns are completed timely and to company standards.

Financial Management & Budget Accountability

• Manage portfolio performance with a focus on occupancy, revenue, expenses, and overall budget goals.
• Monitor operating expenses and help maintain cost control across the portfolio.
• Review delinquency, collections, and financial trends, and help implement plans to address concerns.
• Assist with annual budgeting, forecasting, and reforecasting as needed.
• Provide monthly variance notes and operational updates to leadership.

Leasing, Occupancy & Revenue Strategy

• Oversee leasing performance, renewals, and resident retention efforts across the portfolio.
• Ensure leasing standards and Fair Housing requirements are followed consistently.
• Partner with leasing teams to improve traffic, conversion, and occupancy stability.

Team Leadership & Staff Development

• Supervise, coach, and support leasing and maintenance team members across multiple properties.
• Partner with Human Resources on recruiting, onboarding, performance management, and corrective action.
• Help create a team culture built on accountability, professionalism, and strong follow-through.
• Provide ongoing guidance and training to support team growth and performance.

Resident Experience & Risk Management

• Support a positive resident experience through responsive communication and consistent service.
• Handle escalated resident concerns, complaints, and complex situations professionally.
• Ensure compliance with Fair Housing laws, company policies, and operating procedures.
• Maintain appropriate documentation of incidents, resident interactions, and operational matters.

Vendor & Compliance Oversight

• Manage vendor relationships, contracts, and service quality across all assigned properties.
• Ensure properties remain aligned with safety standards, inspections, and applicable regulations.
• Coordinate third-party services and property-level projects as needed.

Reporting & Leadership Communication

• Provide regular operational updates to senior leadership and ownership.
• Track and report on occupancy, collections, maintenance performance, and other key portfolio priorities.
• Respond promptly to internal leadership requests and changing portfolio needs.

Required Qualifications

• 4+ years of multifamily property management experience.
• Experience managing a multifamily property or portfolio totaling at least 250+ units is required.
• Proven leadership experience supervising on-site leasing and maintenance teams.
• Strong understanding of budgeting, financial reports, and operational performance metrics.
• Experience with property management software such as AppFolio, Yardi, RealPage, or similar.
• Solid knowledge of Fair Housing and property management compliance.
  

Work Environment & Physical Requirements

• Frequent travel between multiple properties within the Crossville portfolio.
• Regular walking of property grounds, vacant units, and stairways.
• Ability to lift up to 30 pounds and conduct physical inspections.
• Valid driver’s license and reliable transportation required.

Benefits & Perks

This role includes optional on-site housing, which is not a condition or requirement of employment. Additional benefits include annual bonus eligibility, paid time off, paid parental leave, medical, dental, and vision coverage, mental health and wellness support, a 401(k) with company match, and company-paid disability and life insurance.