Multi-Site Leasing Manager

Job DetailsJob Location: Southpoint - Draper, UT 84020Job Title: Multi-Site Leasing Manager  Reports To: Property Manager   Schedule: M-F 9:00 am – 5:00 pm, Saturday 10:00 am - 4:00 pm on a rotating basis with a day off in the week Location: Seasons at Southpoint and Towns of Traverse Mountain Job Summary:  The Leasing Manager at Mountain States Property Management leads the leasing team to ensure high occupancy, excellent customer service, and efficient leasing operations across the property. This role involves training and supervising leasing agents, managing daily leasing activity, and maintaining strong relationships with current and prospective residents. The Leasing Manager plays a vital role in property success and team performance.  We are a locally owned property management company overseeing 12 multifamily communities across Utah and growing! Our on-site teams are supported by a central office and a leadership group that values clear expectations, teamwork, and accountability. We operate with core values of honesty, hard work, humility, excellence, and kindness, and we expect those values to show up in daily decisions, communication, and how we treat residents and coworkers. We believe strong communities start with supported employees and take pride in creating stable, well-maintained places for residents to call home.  Duties & Responsibilities:  Oversee the leasing process from lead response to signed lease, ensuring consistency and excellence  Train, coach, and support Leasing Agents to meet occupancy and service goals  Assign and monitor leasing team schedules, tasks, and performance metrics  Conduct and support outreach marketing campaigns.    Manage Internet listing services and marketing services related to lead generation and leasing   Conduct market surveys and shop competitive properties    Assist with accounting procedures for move-ins and move-outs   Assist with resident move-in satisfaction / surveys  Lead the renewal efforts and process for residents  Track leasing activity, conversions, and trends; provide weekly reporting to leadership  Ensure timely and professional response to all leads and resident inquiries  Conduct property tours, when needed, and support complex lease negotiations  Coordinate unit inspections for move-ins / move-outs and confirm readiness  Review and approve lease documents, concessions, and move-in files  Collaborate with maintenance and management teams to ensure timely resolution of work orders  Ensure leasing office and model units maintain a clean and welcoming appearance  Proactively follow up with prospective renters, ensuring timely communication on pending applications while delivering exceptional customer service throughout the leasing process  Coordinate scheduling for leasing staff and manage shift coverage with the approval of the property manager   Respond promptly and professionally to all inquiries via phone, email, and messaging platforms, providing accurate information and a positive experience for prospective and current residents  Establish and track quarterly leasing performance goals for each leasing agent, offering support and guidance to drive accountability and maximize leasing results  Ensure strict adherence to company policies, Fair Housing regulations, and operational standards to maintain compliance and uphold the integrity of leasing practices  Address and resolve prospective tenant concerns promptly and professionally to prevent escalation to the property manager  Plan, coordinate, and actively participate in community events and promotional activities to enhance resident engagement, strengthen community relationships, and support the property's marketing and retention efforts  Skills & Competencies:  Strong leadership and team management skills  Excellent communication abilities — verbal, written, and interpersonal  High-level organizational skills and attention to detail  Proficient in MS Word, Excel, and property management software systems  Ability to work independently and collaboratively in a fast-paced environment  Strong time management and decision-making abilities  Customer-first mindset with a professional, solutions-oriented approach  Experience & Education:  • High School Diploma or equivalent (associate or bachelor's degree preferred)  • 3+ years of residential leasing or sales experience, as well as experience at a property of at least 300 units, required  • 1+ years in a supervisory or leadership role strongly preferred  Physical Requirements:  Ability to walk property grounds and stand for extended periods of time  Maintain professional appearance and physical hygiene  Ability to lift 20 lbs. occasionally    Note: This job description is not all-inclusive and may be modified to reflect the evolving needs of the business.  If this excites you, and you are committed to upholding our core values, we’d love to hear from you!  Please submit your resume, we can’t wait to meet you!   Join us at Mountain States Property Management and be part of our vision to be the preferred employer, landlord, and business partner to every individual and community we serve!   MSPM is an equal opportunity employer and values diversity.  We are committed to creating an inclusive environment for all employees.  Qualifications