Office Assistant (Property Management)

About the Role:

The Office Assistant in Property Management plays a crucial role in ensuring the smooth and efficient operation of property management offices. This position is responsible for providing comprehensive administrative support, facilitating communication between tenants, property managers, and vendors, and maintaining accurate records related to property operations. The role demands a proactive approach to managing daily office tasks, including scheduling, correspondence, and document management, to support the overall property management team. By handling inquiries and coordinating routine office activities, the Office Assistant helps maintain a positive experience for tenants and supports the timely resolution of property-related issues. Ultimately, this role contributes significantly to the operational success and tenant satisfaction within the property management portfolio.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in an administrative or office assistant role, preferably within property management or a related field.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent verbal and written communication skills.

Preferred Qualifications:

• Associate degree or higher in Business Administration, Real Estate, or related discipline.
• Experience with property management software such as Yardi, AppFolio, or similar platforms.
• Familiarity with basic accounting principles and rent collection processes.
• Customer service experience in a property management or real estate environment.
• Ability to handle confidential information with discretion and professionalism.

Responsibilities:

• Manage front office activities including greeting visitors, answering phone calls, and responding to tenant inquiries promptly and professionally.
• Maintain and organize property management documents such as lease agreements, maintenance requests, and tenant records with accuracy and confidentiality.
• Coordinate appointments and meetings for property managers, including scheduling inspections, maintenance visits, and tenant meetings.
• Assist in processing rent payments, preparing invoices, and tracking financial transactions related to property management.
• Support communication efforts by drafting and distributing notices, newsletters, and other tenant communications as directed.
• Collaborate with maintenance teams and external vendors to ensure timely completion of work orders and service requests.
• Maintain office supplies inventory and ensure the office environment is organized and well-equipped to support daily operations.

Skills:

The required skills enable the Office Assistant to efficiently manage daily administrative tasks, ensuring that communication flows smoothly between tenants, property managers, and vendors. Proficiency in Microsoft Office and property management software supports accurate record-keeping, scheduling, and financial tracking. Strong organizational skills help the assistant prioritize responsibilities and maintain an orderly office environment, which is essential for operational efficiency. Excellent communication skills are used daily to interact professionally with diverse stakeholders, resolve inquiries, and prepare clear documentation. Preferred skills such as familiarity with accounting and customer service enhance the assistant's ability to support financial processes and foster positive tenant relationships, contributing to overall property management success.

About Company:

About Us

The Grand Rapids Housing Commission (GRHC) administers affordable housing programs that serve low-income households in Kent and Ottawa County. The GRHC operates eight low-income housing developments and administers federal rental subsidy programs as well as a Rapid Re-Housing program. As an organization, we are committed to offering quality affordable housing, essential resources through advocacy and partnerships, and promoting self-sufficiency to strengthen communities. 

Our organization creates HOMES by:

• Housing: We believe that everyone deserves a place to call home
• Open communication: We share our ideas in a collaborative setting by building trust through clear and consistent communication, valuing every voice.
• Mutual Respect: We honor and value each individual, fostering a culture where every voice is heard and respected. 
• Excellence: We strive for excellence in everything we do, by promoting a culture of accountability and continuous growth.
• Supportive Communities: We create communities that emphasize wellbeing and offer wholistic support motivating individuals and families to thrive.
  
  

We are proud of the individuals that we help and serve, and we’d love you to join us!